The position is described below. If you want to apply click the Apply button at the top or bottom of this page. Youll be required to create an account or sign in to an existing one.
If you have a disability and need assistance with the application you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries wont receive a response).
Regular or Temporary:
RegularLanguage Fluency: English (Required)
Work Shift:
1st Shift (Canada)Please review the following job description:
As RMA is a small dynamic company the incumbent will be expected to be flexible in the role however primary responsibilities involve customer service and administrative support. The incumbent will also review process and report incoming GAP and Loss of Employment claims. Knowledge and understanding of the company markets and products within will be key. Ongoing communication with internal departments and external clients is expected.KEY RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
Interact with customers and all external clients to understand and resolve general inquiries ensuring alignment with Service Level Agreements.
Offer outstanding customer service in a client service environment including satisfactory solutions to customer complaints.
Provide training guidance feedback support and inspiration to other Service Representatives.
Demonstrate knowledge of company products and principles of customer service.
Provide administrative support including but not limited to premium refund and claims processing ensuring the efficient flow of business operations while adhering to reporting deadlines.
Review validate and process claims on a day-to-day basis in alignment with Service Level Agreements and pertaining to claims philosophy and practices.
Liaise with claimants regularly and communicate fair and accurate determinations with an empathetic approach.
Develop a thorough understanding of each program and its mode of operations (i.e.. reporting formats frequencies etc.); act as a subject matter expert for assigned claims as well as operations processes and controls.
Actively seek enhancements and make recommendations for new processes to improve efficiencies or rectify inaccuracies and information gaps.
Effective file management for audit and compliance related functions
EDUCATION AND EXPERIENCE
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School Diploma or GED
5 years of experience in a customer service and/or claims analyst role in the insurance industry
Fluently bilingual in French and English
CERTIFICATIONS LICENSES REGISTRATIONS
None
FUNCTIONAL SKILLS
Strong interpersonal and communication skills
Intermediate proficiency in MS Office tools (Outlook Word Excel Teams)
Ability to juggle multiple tasks with multiple stakeholders
Strong analytical and critical thinking skills
AS400 knowledge
General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group were committed to supporting every aspect of teammates well-being physical emotional financial social and professional. Our best-in-class benefits program is designed to care for the whole you offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical dental vision life disability and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs including company holidays vacation and sick days new parent leave and more. Eligible positions may also qualify for restricted stock unitsand/or a deferred compensation plan.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race gender color religion citizenship or national origin age sexual orientation gender identity disability veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
EEO is the LawPay Transparency Nondiscrimination Provision E-Verify
Required Experience:
Unclear Seniority
Insurance Administrator • Toronto, Ontario, Canada
Operations Administrator, Insurance & Accident Management.Welcome to Foss Group of Companies — Where Values Drive Everything, We Do.For over 60 years, the Foss Group of Companies has been a leader ... Show more
Insurance Sales Agent - (Remote Position).Are you a motivated individual who enjoys helping others and has a passion for sales? AO Globe Life is seeking.This remote position offers you the opportun... Show more
A premier insurance provider in Canada seeks a part-time customer-focused representative.This role involves responding to customer inquiries, providing tailored insurance solutions, and requires an... Show more
As a Consultant, you will help deliver complex.Guidewire implementation and transformation programs.P&C insurers across the US and Canada.You will work closely with clients to design, implement, an... Show more
Are you ready to join an exceptional team that offers comprehensive training, benefits, and flexible working hours?.Our ideal candidate embodies qualities such as adaptability, trainability, and a ... Show more
Elevate your career as a Commercial Insurance Advisor with Co-operators, where you’ll build a business focused on community impact and client relationships.As you embark on this independent advisor... Show more
If you have an entrepreneurial mindset and are looking for growth, we are looking for you! As a Commercial Lines Insurance Broker, you will generate new business through your networks and centers o... Show more
Contracts and Procurement Manager.Bloomington, IN (Hybrid - must be local).Full-time, 40 hours/week, 1st shift, Exempt.Believe in client’s vision, advancing medical products to improve the lives of... Show more
Join Co-operators as an independent Commercial Insurance Advisor and take charge of your career while fostering impactful community connections.Build a rewarding insurance practice dedicated to pro... Show more
A dental practice in Markham is seeking a dedicated Dental Administrator to manage daily operations, schedule appointments, and handle patient inquiries.The ideal candidate will have 1-2 years of e... Show more
Take on a rewarding role as a Licensed Insurance Sales Advisor with Square One, focusing on modernizing home insurance services.Interact with clients to provide customized policies and exceptional ... Show more
At Chronicle Wealth, we deliver personalized, independent wealth counsel to some of Canada’s most successful families, business owners, and professionals.Our multidisciplinary team excels in design... Show more
A well-known insurance firm is seeking Auto Claims Adjusters to join their WorkForce Advantage team in Toronto.The role involves investigating, evaluating, and settling auto claims primarily throug... Show more
Advance your career with TELUS Health as an Associate Consultant in Group Annuity Administration in Toronto, Ontario.Use your pension knowledge to manage client relationships effectively and enhanc... Show more
Insurance Producer (Commission-Only | Build Your Own Book).We’re a growing insurance brokerage looking for producers who want.Most of your business will come from.We’ll supplement where it makes se... Show more
Step into the role of a Multinational Issuing Office Specialist, where you manage complex insurance programs while enhancing client relations.This position emphasizes compliance, market knowledge, ... Show more
Remote Life Insurance Consultant – Unleash Your Potential with AO.Are you ready to take charge of your career and create a future filled with success and growth? At AO, we’re seeking motivated, goa... Show more
As part of the global Corporate Risk and Insurance team, the Manager, Corporate Risk & Insurance is responsible for providing claims expertise to help minimize the cost and cash flow impact of acci... Show more
A modern brokerage is seeking a Licensed Insurance Broker focused on sales.This remote role allows for flexible work with a competitive compensation structure based on performance.Responsibilities ... Show more
Take the lead in enhancing customer satisfaction as an Insurance Sales Leader at BrokerLink.This full-time role focuses on team leadership and community impact while ensuring high service standards... Show more
