End User Services Intern

Who We Are:

Every transaction matters. Every Canadian matters. At Interac we protect both driving trust security and inclusion so our digital economy thrives.

Founded in 1984 Interac connects Canadians through secure digital payments advanced identity verification and industry-leading fraud protection. Connecting banks businesses and individuals Interac enables millions to send receive and manage money safely and effortlessly every day across both digital and physical environments.

As the backbone of Canadas financial ecosystem Interac facilitates over 20 million transactions daily supported by trusted partnerships with government and financial institutions. Consistently ranked as Canadas most reputable financial technology brand Interac is deeply embedded in the daily lives of Canadians.

Who You Will Work With:
The End User Services Intern will join Interacs End User Services department a team of level 1-2 support team members that focuses on all full-time employees (FTE) and contingent worker technologies. This role requires you to be in-office five (5) days a week as you will be providing first level support and troubleshooting based on calls tickets and in office support.

The exposure to being in-office and working closely with Interac employees will help grow your strengths in diagnosing and directly resolving technical hardware & software issuessupportingandmaintainingvideo conference equipment and the opportunity to work with various teams and departments across Interac.Youllbe quickly considered the office hero asyoullbe the go-to person for all in-office technical needs.

What You Will Do:

• Support and troubleshooting

• Supporting end-user device setup and deployment including laptops mobile devices docking stations and monitors

• Assistingwith account management tasks such as password resets access provisioning and multi-factor authentication troubleshooting

• Collaborating with other IT teams to support various technology initiatives such as application deployments and hardware refresh cycles

• Regularlyauditingexisting documentsidentifyinggapsandrevisingorcreatingnew contentto reflect current processes and best practices

• Continuously developing technical and professional skills through mentorship and hands-on experience with enterprise tools such as Microsoft 365 ServiceNow and Active Directory

What You Bring:

• Currently completing an undergraduate degree from a creditable Canadian institution with a focus on Computer Systems Networking Engineering Systems Engineering or Software Support

• The ability to rapidlyacquirenew technical skills and knowledgeadaptingto evolving technologies and proactively embracing new tasks and responsibilities

• Great oral and written communication skills and the ability to explain technical concepts to both technical and non-technical audiences

• A deep-seated motivation to ensure that your contributions positivelyimpactcustomers daily work experiences enhancing their efficiency and satisfaction with the services provided

• Comprehensive understanding of corporate IT infrastructure including organizational setups operational standards protocols methodologies and configurations

• Proficiencyin both Windows and MacOS desktop technologies ensuring the ability to provide comprehensive support and solutions across different operating systems

• Strong analytical and critical thinking skills enabling the identification of root causes of system malfunctions and the implementation of effective remedial actions to resolve issues promptly

• Demonstrated experience in customer service or tech support experienceshowcasingan inquisitive mindset and a strong passion for troubleshooting and resolving issues

• Excellent organizational and time management skills enabling the prioritization and efficient handling of multiple tasks ensuringtimelyand successful completion of responsibilities

Possesspreviousexperience and knowledge working with technologies and tools such as:

• Microsoft Active Directory

• Troubleshooting and setting up iOS/Android devices

• Office 365 (Exchange SharePoint Teams OneDrive)ServiceNow

• Although not you have some familiarity orpreviousexperience with the following:

• Experience with mobile device management

WhatWereOffering:
The hourly pay range for this position is $23to $25 and the internship term runs fromSeptember to December 2026. The exact amount will depend on factors such as skills experience and job-related knowledge. An internship opportunity atInteracalso features:

• Flexible hybrid work model with monthly intern socials for better work-life balance
• Convenient downtown Toronto officelocatedminutes away from Union Station
• Interaclearning bootcamp designed to help you hit the ground running

Why Join Us

At Interac the impact we make and the people who drive it is profound. When you become part of our team youre joining a purpose-driven organization thats shaping the future of digital finance in Canada. Heres what you can expect:

• Investing in the Future Help us unlock digital prosperity for all Canadians.

• Innovative Thinking Collaborate on products practices and platforms that redefine whats possible.

• Inclusive Culture Be empowered to bring your whole self to work and realize your full potential.

• Inspiring Community Work in an ecosystem where we lift each other up and rise together.

• Intentional Support Enjoy flexible supportive offerings that prioritize your total wellness.

Additional Pre-Employment Requirements:

To ensure the integrity of our organization successful candidates will be required to complete background checks which may include Canadian Criminal Credit Check Canadian ID Cross-Check Public Safety Verification 5-year Employment Verification Education Verification Credit Check and Social Media Check.

Equal Opportunity Employer

Interac is also an equal opportunity employer committed to fostering a diverse and inclusive workplace. We believe that innovation thrives when people from different backgrounds experiences and perspectives come together. Thats why we are committed to providing fair and equitable employment opportunities for all individuals without discrimination based on race color ancestry ethnic origin place of origin citizenship creed sex sexual orientation gender identity or expression age marital or family status disability or any other characteristic protected by applicable law.

If you require accommodation during any stage of the application or recruitment process please contact us at We will work with you to meet your needs.

Please be aware that certain individuals are misusing Interac Corp.s name and logo to promote fictitious employment opportunities. Interac Corp. never requests solicits or accepts any form of payment in exchange for employment. Any such offers are fraudulent and should be disregarded. Interac Corp. assumes no liability for any claims losses damages expenses or inconveniences arising from or related to these fraudulent activities. Such communications do not constitute an offer or representation by Interac Corp. or its subsidiaries and affiliates.

Required Experience:

Intern

Employment Type : Full-Time
Experience: years
Vacancy: 1