Principal Product Manager, Diner Engagement

With millions of diners 60000 restaurant partners and 25 years of experience OpenTable part of Booking Holdings Inc. (NASDAQ: BKNG) is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most their team their guests and their bottom line while enabling diners to discover and book the perfect restaurant for every occasion.

Every employee at OpenTable has a tangible impact on what we do and how we do it. Youll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others and it defines our culture.

The Opportunity:

OpenTable is seeking a strategic and highly collaborative Principal Product Manager to lead thecritical intersection of Diner Engagement and high-profile this high-impact role you will define the unified product strategy and comprehensive execution roadmap to integrate major strategic partners deeply into our consumer marketplace. Operating at the core of our business development efforts you will lead the planning execution and champion OpenTables and our diners best interests to scale engagement and capture sustainable ecosystem value.

Your Responsibilities:

• Define and execute product strategy and roadmap priorities that drive diner engagement and integrate high-profile strategic partners directly into the consumer marketplace ecosystem.
• Partner cross-functionally with Business Development Legal and Finance to evaluate and capture high-value enterprise partnership integration opportunities.
• Own end-to-end product development leveraging customer insights data and experimentation to prioritize investments measure impact and continuously optimize outcomes.
• Partner closely with Design and Engineering to deliver intuitive high-quality experiences that solve customer problems and delight diners.
• Build trusted relationships with external partners influencing decision-making driving alignment on shared objectives and effectively advocating for OpenTables customers business priorities and long-term strategy.
• Establish robust product success metrics and lead rigorous hypothesis-driven experimentation to optimize conversion and user retention across integrated channels.
• Communicate complex product roadmaps cross-system trade-offs and critical program performance metrics directly to executive leadership and key external stakeholders.

Minimum Qualifications:

• 8 years of experience in product management with a focus on business-to-consumer (B2C) products.
• Experience negotiating with partners and evaluating strategic partnership trade-off
• Experience developing and executing complex product strategies in direct collaboration with Business Development Engineering Marketing and Legal teams.
• Experience defining product data success metrics key performance indicators and executing robust multi-platform user experimentation frameworks.
• Bachelors degree in Computer Science Engineering Business a related field or equivalent practical experience.

Preferred Qualifications:

• Expertise managing marketplace product dynamics across scaled web and mobile application ecosystems.
• Experience managing product strategy for multi-million dollar consumer services payment networks or enterprise reward program integrations.
• Proven ability to negotiate scope and advocate for user experience interests with senior leadership and external enterprise stakeholders.
• Strong systems-thinking capabilities with a deep technical aptitude for handling API-driven integrations and complex ecosystem trade-offs.
• Master of Business Administration (MBA) or an advanced degree in a related technical field.

Benefits and Perks

• Generous paid vacation time off for your birthday
• Work from (almost) anywhere for up to 20 days per year
• Focus on mental health and well-being:
  • Company-paid therapy sessions through SpringHealth
  • Company-paid subscription to Headspace
  • Annual company-wide week off a year - the whole team fully recharges (and returns without a pile-up of work!)
• Paid parental leave
• Paid volunteer time
• Focus on your career growth:
  • Development Dollars
  • Leadership development
  • Access to thousands of on-demand e-learnings
• Travel Discounts
• Employee Resource Groups
• 20 days of paid time off
• Private health and dental insurance
• Life and Disability insurance

The best connections happen face-to-face whether youre sitting down to dinner or having coffee with a coworker. Thats why OpenTable has adopted a hybrid workplace model. This role aligns with that approach with an expectation of coming into the office two days a weekgiving employees the best of both worlds: in-person collaboration and flexibility.

We offer a competitive base salary and benefits including: health benefits; flexible spending account; retirement benefits; life insurance; paid time off (including PTO paid sick leave medical leave bereavement leave floating holidays and paid holidays); and parental leave benefits. This role is eligible to be considered for an annual bonus and equity grant.

Work Environment & Flexibility

At OpenTable we pride ourselves on fostering a global and dynamic work environment. As a team member with us you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours there will be instances where you are expected to manage communications - via calls Slack messages or emails - outside of regular working hours to effectively collaborate with international colleagues respond to restaurant partners and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.

Inclusion

Were committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table so were building a team as dynamic as the diners and restaurants we serveand fostering a culture where everyone feels welcome to be themselves.

If you need accommodations during the application or interview process or on the job were here to support you. Please reach out to your recruiter to request any accommodations.

#LI-LR1#LI-Hybrid

Required Experience:

Staff IC

Employment Type : Full Time
Experience: years
Vacancy: 1