Change and Adoption Manager Digital Workplace

Who are we

Equinix is the worlds digital infrastructure company shortening the path to connectivity to enable the innovations that enrich our work life and planet.

A place where bold ideas are welcomed human connection is valued and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and work across teams influence key decisions and help shape the path forward. Youll find belonging purpose and a team that welcomes youbecause when you feel valued youre empowered to do your best work.

Change and Adoption Manager is a key member of the Digital Workplace team responsible for driving the human side of technology changeand building the frameworks that make that change scalable and role operates as aprincipallevel individual contributor focused on designing scalable experience change and adoption systems rather than executing isolated deliverables. The Change and Adoption Manager shapes strategy standards playbooks and operating models that enable platform teams to deliver consistent highquality employee experiences at scale.

This role leads employee experience strategy change management planning and adoption initiatives across the Digital Workplace platform and application ecosystem serving a global user base spanning multiple regions business units and device platforms.

Critically this is not a purely executional role: the manager is expected to design the systems runbooks and communication frameworks that allow the team to operate proactively and to work closely with developers and technical teams to ensure that Employee Experience (EX) intent and business requirements are faithfully translated into the platforms users interact with every day.

What This Role Is Accountable For

• Designing and embedding scalable EX change and adoption frameworks across the Digital Workplace ecosystem

• Driving measurable improvements in platform adoption usability and employee confidence through datainformed strategies

• Serving as the voice of the end employee in Digital Workplace design configuration and delivery decisions

• Enabling platform and engineering teams with clear standards playbooks and insights to deliver consistently strong employee experiences

Employee Experience (EX)

• Lead end-to-end EX strategy for the deployment of new and enhanced COTS Digital Workplace products ensuring solutions are intuitive accessible and aligned with end-user needs.

• Conduct user researchpersonadevelopment journey mapping and usability testing to inform design and deployment decisions.

• Partner with product owners IT and business stakeholders to translate user insights into actionable product and configuration improvements.

• Establish and maintain EX standards design principles and feedback loops across the Digital Workplace application ecosystem.

• Advocate for the end-user experience throughout the product lifecycle from requirements gathering through post-deployment optimization.

Change Management

• Develop and execute structured change management plans using industry-recognized frameworks ( Kotter McKinsey) for all Digital Workplace platform initiatives.

• Conduct change impact assessments and stakeholder analyses toidentifyresistance points change readiness gaps and communication needs.

• Define and track change management success metrics throughout the changelife cycle including indicators such as readiness engagement adoption progression and postdeployment stabilization.

• Collaborate with HRother IT teamsCommunications and senior leadership to align change strategies with organizational culture and business priorities.

• Manage change management activities across multiple concurrent Digital Workplace programs and projects.

Adoption & Training

• Design and implement comprehensive adoption programs to drive successful uptake of new and enhanced Digital Workplace tools and platforms.

• Create multi-channel communication plans and enablement materials including training guides e-learning modules quick reference cards and video content.

• EstablishadoptionKPIs (e.g. active usage feature adoption training completion employee satisfaction signals) and leverage analytics to measure platformutilizationidentifyadoption barriers and iteratively refine strategies.

• Build and manage a Champion/Super User network to scale adoption support across business units and geographies.

• Deliver live and virtual training sessions tailored to diverse audiences including end users managers and IT staff.

Stakeholder Engagement & Governance

• Serve as the primary point of contact for change and adoption-related communications across all Digital Workplace initiatives.

• Build trusted relationships with business unit leaders regional teams and cross-functional partners to ensure alignment and buy-in.

• Contribute to governance frameworks that support sustainable repeatable change and adoption processes.

• Provide regular outcomefocused reporting onadoptionhealth change progress and risk mitigationtranslating data into actionable insights for Digital Workplace leadership.

Platform & Environment Stewardship

• Manage EX change and adoption activities across a global Digital Workplace ecosystem that includes Microsoft 365Google WorkplaceAdobe Druva Lucid Zoom andadditionalCOTS applications with new tools and enhancements introduced on a rolling basis.

• Develop platform-specific adoption strategies that account for the nuances of each application its target user segments and its integration points within the broader Digital Workplace environment.

• Support apredominantly Windows endpointenvironment (85%) while ensuring change andadoptiondeliverables are equally effective for macOS users (15%) including platform-specific guidance training materials and EX considerations.

• Partner with platform owners and IT teams to stay current on roadmap changes upcoming releases and deprecations proactively initiating change and adoptionplanning aheadof employee-impacting events.

• Collaborate with developers and technical teams to influence how Digital Workplace solutions are built configured and presented to userstranslating EX research findings and business requirements into clear actionable specifications.

• Apply technical fluency to platform customization contexts such as ServiceNow ITSM EX configuration and M365 extensibility (e.g. SharePoint Power Platform Teams) serving as the bridge between user needs and developer execution.

Qualifications

• 5 years of experience in Change Management Employee Experience or Digital Adoption roles within a corporate IT or Digital Workplace environment.

• Ability to collaborate effectively with developers and technical teams translating EX insights and business requirements into actionable specifications that influence how Digital Workplace solutions are built and configured without necessarily writing code.

• Demonstrated experience managing change for enterprise COTS technology deployments with direct exposure to one or more of the following: Microsoft 365Google WorkplaceAdobe Creative/Acrobat suite Druva Lucid (Lucidchart/Lucidspark) orZoom.

• Proficiencyin change management methodologies;Prosci/ADKAR certification or equivalent strongly preferred.

• Strong EX fundamentalsincluding employee research journey mapping persona development and usability testing.

• Excellent written and verbal communication skills with the ability to tailor messaging to executive manager and end-user audiences.

• Experience developing and delivering training content across multiple formats and delivery channels.

• Proven ability to manage multiple concurrent initiatives in a fast-paced matrixed organization.

Preferred

• Experience in a global enterprise environment with multi-region stakeholder management acrossthe Americas EMEAandAPAC including sensitivity to regional differences in technology adoption patterns and change readiness.

• Hands-on experience supporting end users across both Windows and macOS endpoints with an understanding of how platform differences affect EX training design and adoption materials.

• Coding experience or technical familiarity is a strong asset particularly around ServiceNow ITSM configuration and EX customization or M365 platform extensibility (e.g. Power Platform SharePoint customization Teams app development). Candidates who can bridge EX intent and developer execution are strongly preferred.

• Familiarity with Digital Workplace platforms and the broader ecosystem of productivity collaboration and endpoint management tools.

• Exposure to RPA AI-assisted tools or intelligent automation initiatives from a change and adoption perspective.

• Experience withadoptionanalytics platforms or dashboards (e.g. Microsoft Viva Insights Google Workspace dashboardsWalkMe Pendo).

• Bachelors degree in Organizational Psychology Human-Computer Interaction Information Systems Communications or a related field; advanced degreea plus.

The targeted pay range for this position in the following location is / locations are:

Canada - Toronto Office TRO : 112000 - 162000 CAD / Annual

Poland - Warsaw Office WAO : 257000 - 425000 PLN / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role level and location.The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills experience and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus equity or benefits. Employees are eligible for bonus and equity may be offered depending on the position.

Equinix Benefits

As an employee you become important to Equinixs success. We ensure all your benefits are in line with our core values: competitive inclusive sustainable connected and efficient. We keep them competitive within the current marketplace to ensure were providing you with the best package possible. So wherever you are in your career and life youll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program: An Employee Assistance program is available to all employees.

Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system along with life disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP) Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms and to change at Equinix discretion. Core Benefits - Pension: You will be enrolled in the employee capital plan or pension known as PPK a contributory pension scheme for you and your employer to save funds intended for withdrawal on retirement. Private Medical Insurance: You may enroll yourself and eligible dependents in Private Medical Insurance (PMI) for greater choice flexibility and access to specialist care for short-term illness or injury and so on. Life and Accident Insurance: Equinix provides Life and Accident Insurance cover for its employees which you can enroll in. Other Benefits and Perks - Employees have the option to select and use from a wide range of other benefits including: Annual Leaves Flex Wallet (flexible spending account) Multi-sport Card Lunch Pass Card Discount Portal statutory allowances and reimbursements (remote working corrective glasses reimbursement) and paid and unpaid leaves in line with local market practices and regulatory requirements. More details on eligibility and rules for leaves are in Equinixs HR policies. Eligibility and contribution requirements apply to some benefits in line with company policy. Benefits are subject to specific plan/program or insurer terms and conditions including changes at Equinixs discretion. Equinix will be compliant will regulatory requirements on benefits and leaves.

Equinix is committed to ensuring that our employment process is open to all individuals including those with a disability. If you are a qualified candidate and need assistance or an accommodation please let us know by completing this form.

Equinix is an Equal Employment Opportunity and in the U.S. an Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to unlawful consideration of race color religion creed national or ethnic origin ancestry place of birth citizenship sex pregnancy / childbirth or related medical conditions sexual orientation gender identity or expression marital or domestic partnership status age veteran or military status physical or mental disability medical condition genetic information political / organizational affiliation status as a victim or family member of a victim of crime or abuse or any other status protected by applicable law.

We use artificial intelligence in our hiring process. Learn more here.

This posting is for a backfill position meaning it is to fill an existing vacancy within our organization.

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1