Senior platform reliability engineer

Senior Platform Reliability Engineer

Join Manulife Global Wealth & Asset Management (GWAM) and help power critical cloud platforms that enable data, analytics, and AI across the organization. We're looking for a Senior Platform Reliability Engineer to lead the reliability, performance, and evolution of our Azure-based platform ecosystem, including Kubernetes, CI/CD pipelines, and modern PaaS services.

What You'll Do

• Manage and enhance Azure Kubernetes Services (AKS), Azure PaaS resources, and CI/CD pipelines.
• Deploy, support, and optimize services such as APIM, Redis, Key Vault, PostgreSQL, AI Foundry, and Storage.
• Partner with development teams to onboard and troubleshoot applications in Azure environments.
• Build and maintain Infrastructure as Code using Terraform, Helm, Flux, and GitHub Actions.
• Drive platform reliability, automation, security, and operational excellence.
• Leverage AI and automation to improve efficiency, reduce costs, and enhance platform operations.
• Participate in a 24/7 on-call rotation supporting business-critical services.

What We're Looking For

• Hands-on experience with Azure Cloud, AKS, CI/CD pipelines, and Infrastructure as Code (Terraform).
• Experience supporting and administering cloud-native platforms in production environments.
• Knowledge of Kubernetes, Helm, GitHub Actions, and Azure PaaS services.
• Understanding of platform monitoring and observability tools such as New Relic, Azure Monitor, or ADX.
• Experience with Agile delivery practices and strong troubleshooting skills.
• Passion for automation, continuous improvement, and emerging AI technologies.
• Excellent communication and collaboration skills.

Preferred Technologies

Azure: AKS, APIM, Redis, Key Vault, Data Factory, Functions
CI/CD: GitHub, GitHub Actions, Terraform, Helm, Flux
Monitoring: New Relic, Azure Monitor, ADX
Databases: PostgreSQL, MongoDB, Cosmos DB, Azure SQL, SQL MI

Why Join Us?

You'll have the opportunity to work with cutting-edge cloud and AI technologies, influence the future of a large-scale enterprise platform, and collaborate with talented teams across technology, data, and business domains while driving meaningful business impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact hr@manulife.com.

Referenced Salary Location

Toronto, Ontario

Working Arrangement

Hybrid

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact hr@manulife.com for more information about U.S.-specific paid time off provisions.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

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