Director, DUCA Dealer Finance

Why DUCA

Were a vibrant exciting credit union that lives its profits with a purpose philosophy in every financial transaction product interest rate and community initiative we offer. Founded in 1954 DUCA has grown from a single branch credit union in Toronto to 19 branches across Southern Ontario with over 85000 Members we are proud to serve.

We exist to help People Businesses and Communities Do More Be More and Achieve More.

DUCA () is distinguished for the following:

• Positive un-big bank like service experience delivered through Member-facing staff in branch on the phone (Member-Connect) and via our Mobile mortgage specialists Wealth Management advisors and Commercial and Business Banking Account Managers.
• Competitive rates.
• Personalized financial solutions guidance and service with the lowest possible fees for both Personal and Business Members.
• Profit sharing among Members.
• Multiple ways to bankonline mobile app phone/full-service Member Connect Contact Centre and of course in-branchDUCA is accessible 24/7
• A community philosophy of profits with a purpose culminating in the creation of the DUCA Impact Lab () a charitable foundation committed to helping the credit challenged and underbanked. This led to DUCAs designation as a B-Corp certified organization the first ever credit union to receive this global recognition.

A career with DUCA means youll find endless opportunities to make a difference with your unique abilities and perspectives. Our people live their purpose while helping others Do more Be more and Achieve more with their money and their lives. At DUCA youll be part of a vibrant and collaborative team where youll be supported to excel and make an impact no matter what role you play.

Director DUCA Dealer Finance

DUCA is looking for a Director DUCA Dealer Financeto join our growing team!

Job Purpose & Summary

The Director DUCA Dealer Finance is responsible for the execution and performance of the Automotive Finance channel including developing and leading a high-performing sales team strengthening dealer relationships and delivering against growth profitability and Member experience objectives.

The role acts as an expert in automotive lending space providing market insights and input to support channel strategy pricing and framework development. The Director DUCA Dealer Finance leads a team and partners cross-functionally to ensure effective execution strong partner experience and alignment with DUCAs risk and operational standards.

Key Accountabilities & Duties

• Provide market intelligence dealer insights and competitive analysis to inform channel strategy and decision-making.
• Support the development and refinement of scalable frameworks for dealer segmentation pricing strategy and product positioning.
• Provide data-driven recommendations to senior leadership to influence strategic direction.
• Deliver on established loan growth revenue and profitability targets for the Dealer Finance channel.
• Establish and monitor clear performance metrics and KPIs including funding volumes conversion ratios turnaround times and portfolio quality.
• Build a culture of accountability and high performance ensuring consistent pipeline management forecasting accuracy and execution excellence.
• Continuously identify opportunities to improve productivity efficiency and outcomes.
• Champion an exceptional dealer and Member experience ensuring ease of doing business with DUCA.
• Build and maintain trusted relationships with dealership principals F&I leaders and automotive groups.
• Act as a senior escalation point to resolve partner issues promptly and effectively.
• Promote DUCAs value proposition brand and service excellence across the dealer network.
• Lead coach and develop the Dealer Finance team fostering a culture of high-performance and engagement.
• Set clear expectations aligned to DUCA values and leadership competencies and provide ongoing feedback coaching and development.
• Support talent acquisition succession planning and team scaling as the channel grows.
• Model inclusive leadership behaviours encouraging collaboration accountability and continuous improvement.
• Partner cross-functionally with Credit Risk Operations Marketing Retail and Broker Services to deliver integrated solutions to ensure the effective execution of dealer finance programs and initiatives.
• Recommend for practical program improvements and solutions that balance growth objectives with risk and operational considerations.
• Collaborate on product development go-to-market strategies and campaign execution.
• Foster alignment across teams to ensure a seamless end-to-end dealer and Member journey.
• Partner with internal teams to support the efficiency flow of deals from initial application through to funding.
• Identify and recommend process improvements automation opportunities and service enhancements.
• Ensure adherence to service level agreements (SLAs) and consistent execution standards.
• Promote a mindset of continuous improvement and innovation within the team.
• Ensure team adherence to all activities aligned with DUCAs risk appetite credit policies and regulatory requirements.
• Maintain strong oversight of portfolio health credit quality and loss mitigation.
• Promote a risk-aware culture within the team and dealer network.
• Adhere to DUCAs Code of Conduct Ethical Sales Practices and Market Conduct standards.

Occupational Experience & Education Requirements

• Degree or Diploma in Business or related field
• 5-10 years in automotive finance lending or dealer financial services
• 5 years people leadership experience managing sales or business development teams
• Proven experience driving growth and scaling distribution channels
• Experience leading strategic initiatives and organizational change
• Proven success driving business growth as well as establishing community and client relationships

Knowledge Skills & Attributes

• Strong understanding of dealer operations automotive lending and credit risk principle
• Strategic Thinking: Ability to translate market insights into actionable strategies
• Driving Results: Results-oriented with strong financial and operational discipline
• Relationship Focus: Exceptional relationship-building and stakeholder management skills
• Leadership: Proven ability to inspire coach and develop high-performing teams
• Collaboration: Strong ability to influence and align cross-functional partners
• Risk & Compliance Mindset: Sound judgment with a disciplined approach to risk management
• Communication: Clear concise and impactful verbal and written communication
• Agility: Ability to manage multiple priorities in a fast-paced evolving environment

Working Conditions

• Frequent travel within Ontario required (primarily GTA) to support dealership and partner engagement

Department: Mobile Teams

Primary Location:Corporate Office

Employment Status: Full-Time

Hours per Week: 38

Salary:The annual salary range for this position is $102250to $127813. Actual annual base salaries will vary depending on relevant job-related factors such as experience knowledge skills qualifications and education/training. This position may be eligible for discretionary bonuses.

Number of Existing Vacancies: 1

DUCA is committed to employment equity and encourages applications from all qualified candidates. Recruitment related accommodations will be provided upon request.

Our hiring process includes AI screening for keywords and minimum qualifications. Talent Acquisition Partners review all results.

Qualified applicants are encouraged to submit their application.Applications must include a resume.

We thank all applicants but only those considered for an interview will be contacted.

Required Experience:

Director

Employment Type : Full Time
Experience: years
Vacancy: 1