Senior Field Service Engineer - Canada

Introduction

Elementar Americas, Inc. is a 100% owned subsidiary of Elementar Analysensysteme GmbH and is based in Ronkonkoma, New York. With global headquarters near Frankfurt/Germany, Elementar is the world’s leading manufacturer of analytical instruments for the analysis of key elements such as carbon, sulfur, nitrogen, oxygen or hydrogen found in a wide variety of chemical substances, pharmaceutical products, environmental samples, agricultural, food and feed products, petro-chemistry, in education, research or industrial quality control.

We are currently recruiting for a Senior Field Service Engineer that is able to bring their knowledge and background to our team as well as help to shape our junior FSEs. The Senior Field Service Engineer will be responsible for a variety of service-related functions including, but not limited to, the repair, maintenance, and installation of Elementar products. Additional responsibilities include the training of customers and Elementar company engineers, continued support of those customers through phone and email contact and at times. The Senior Field Service & Installation Engineer will report directly to the Lead Field Service Engineer. This person needs to be located in eastern Canada (preferably near Toronto, Ottawa, Quebec City, or Montreal), within 60km of an airport, or be able to relocate to one of these places.

Roles and responsibilities

• On-site installation, validation, repair, and maintenance of Elementar products—including Isotope Ratio Mass Spectrometers (IRMS), elemental analyzers and peripherals
• Providing technical training to customers, technical support personnel and service engineers
• Accurate documentation and reporting of all repairs and product failures and, when applicable, providing design change and improvement recommendations
• The maintenance and control of the engineer's spare part inventory in accordance with the administrative policies
• Providing customers and other personnel necessary support and documentation required to effect instrument repairs, maintenance, and installations
• Travel as required to provide service support to customers and other company personnel
• Ensure timely submission of all necessary reports and other required paperwork
• Promote sales of Service Contracts and Warranty Extensions
• Act as a subject matter expert and resource for training of junior FSEs employees

Experience, Essential Skills and Person

• Bachelor's degree in Engineering, Chemistry, Biology, Geology or similar scientific field is required, graduate degrees preferred
• MS and/or PhD in any physical science is a plus
• Minimum 8 years of experience with analytical instrumentation, with an applied knowledge of Isotope Ratio Mass Spectrometers (IRMS) and elemental analyzers
• Effectively communicate with customers and support staff in person, via phone or email
• Experience working as a resource for junior employees and for sales colleagues
• Ability to produce clear and concise maintenance documentation
• Travel required along with a valid driver’s license and passport
• Experienced working with a CRM system and the MS Office Applications
• Ability to work from home office to provide remote technical support
• Ability to lift up to 60 lbs

Additional Information

• Comprehensive health benefit package
• Competitive salary
• Retirement savings account with a company match
• 20+ vacation days and 13 paid holidays
• Paid leave of absences
• Remote/Hybrid environment, working from home and in the field
• A rewarding and exciting position including long-term growth and development potential
• Opportunity to work in an open and dynamic team, with flat hierarchies and short coordination channels

Equal Opportunity/Diversity

Elementar Americas provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristics protected by federal, state or local laws.

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