RQ00588 - 3 x Sr. Change Management Consultant

RQ00588 - Sr. Change Management Consultant

6-month contract - 1 extension

ONSITE 5 days - 525 University Avenue, Toronto

The DHIEX program, along with partners within the Agency, facilitates the development and implementation of interoperability standards and frameworks across Ontario's healthcare system. It advances seamless and interoperable data sharing between digital platforms and Health Information Custodians (HICs).

As demand for interoperable health information increases over time, the Agency must add capacity to meet this demand by developing new interoperability specifications, amend current standards, and continue the various project and change management functions required to support all DHIEX workstreams.

Skillset needed:

• Demonstrated ability to develop and implement new operational processes that align with regulatory requirements and organizational objectives.
• Proven experience in project management (e.g., project goals, risk, scope, planning, cost and quality management) and managing organizational change management initiatives.
• Experience with process improvement concepts (e.g., Six Sigma, Lean).
• Experience collaborating with various groups to gather updates and maintain progress reporting, action items, risk management updates, etc.
• Experience working alongside project and program managers in a highly complex environment with internal and external stakeholders, vendors and partners; while providing updates, escalating where required, identifying risks, and supporting project document deliverables.
• Working knowledge of Ontario personal health information privacy legislation and regulation (i.e. Personal Health Information Protection Act, 2004).
• Awareness of conformance testing practices and tools for use with HL7 FHIR, HL7 V2, HL7 V3 and clinical terminologies.
• Healthcare experience within Canada in acute care, primary care and/or community care settings.
• Knowledge and understanding of pan-Canadian and Ontario digital health standards and compliance testing practices.

Desired Skills:

• Working knowledge of Ontario personal health information privacy legislation and regulation (i.e. Personal Health Information Protection Act, 2004).
• Knowledge of Healthcare Information Systems used throughout the province of Ontario.
• Experience working with Ontario's healthcare system.
• Knowledge and experience with existing Ontario's digital health assets and standards.
• Knowledge and experience with HL7 FHIR, Canadian and International Terminology Standards and FHIR Structure Data Capture (SDC).
• Knowledge and understanding of pan-Canadian and Ontario digital health standards and compliance testing practices.

Required Skills:

• Demonstrated ability to develop and implement new operational processes that align with regulatory requirements and organizational objectives.
• Proven experience in project management (e.g., project goals, risk, scope, planning, cost and quality management) and manage organizational change management initiatives.
• Experience with process improvement concepts (e.g., Six Sigma, Lean).
• Experience working alongside project and program managers in a highly complex environment with internal and external stakeholders, vendors and partners; while providing updates, escalating where required, identifying risks, and managing project document deliverables.
• Experience with partner engagement and management, and collaborating with various groups to gather updates and maintain progress reporting, action items, risk management updates, etc.
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills.
• Ability to readily identify, assess and mitigate implementation and adoption issues.
• Experience developing project status reports and maintaining and monitoring status reporting logs.
• A team player with a track record for meeting deadlines.

Responsibilities:

• Conduct requirements gathering, develop documentation, including presentations and briefing notes and conduct partner engagement.
• Work with different partners and subject matter experts from different backgrounds (clinical, business, and technical).
• Interact with the business partners and subject matter experts in order to understand their requirements through gathering, documenting, and analyzing business and technology needs and requirements.
• Ensure all documentation follows drafting, approval, and publication standards, is version controlled and loaded onto central project sites.
• Follow-up on team member commitments and proactively identify risks.
• Assist Program Manager with preparation of the communication and training artifacts and tracking Organizational Change Management activities.
• Provide assistance to program manager and team in coordinating, planning, communicating, and executing the delivery of core program components.
• Proactively identify potential risk events and issues before they occur so that proper mitigating strategies can be developed.
• Assist in the preparation of status reports.
• Identify problems/issues and elevate as appropriate.
• Update and maintain the team and/or project site.

Deliverables Include:

• DHIEX Program Management Support
  • Scope of work includes, but not limited to: Program support in the area of Organizational Change Management, communication, and training, preparation of communication and training materials, facilitation of their approval and publication/distribution.
• Organizational Change Management planning and execution – in coordination with applicable project activities and milestones within the product roadmaps.
• DHIEX Program Operational Maturity
  • Scope of work includes, but not limited to: Document and analyze DHIEX operational processes, identify gaps and make recommendations to optimize and standardize. Develop new operational processes in collaboration with stakeholders to DHIEX program.
• Preparation of Communication and Training materials.
  • Scope of work includes, but not limited to: presentation decks, overview materials, training decks, newsletters, and other artifacts that are required to increase awareness about the DHIEX regulation requirements and about steps that the Agency is taking to foster standards-based interoperability and compliance.
• Identify recurring and one-time collaboration opportunities and take responsibility for the secretariat of working groups and committees, focusing on accelerating the decision-making in a transparent way.
• Coordinate publishing of various artifacts that may include awareness materials, newsletters, FAQs and others.

Must Haves:

1. 7+ years of experience of demonstrated ability to develop and implement new operational processes that align with regulatory requirements and organizational objectives.
2. 7+ years of experience, proven experience in project management (e.g., project goals, risk, scope, planning, cost and quality management) and leading organizational change management initiatives.
3. 7+ years of experience with process improvement concepts (e.g., Six Sigma, Lean).
4. 7+ years of experience collaborating with various groups to gather updates and maintain progress reporting, action items, risk management updates, etc.
5. 7+ years of experience working alongside project and program managers in a highly complex environment with internal and external stakeholders, vendors and partners; while providing updates, escalating where required, identifying risks, and leading project document deliverables.
6. 7+ years of working knowledge of Ontario personal health information privacy legislation and regulation (i.e. Personal Health Information Protection Act, 2004).
7. 7+ years of public sector experience, ideally in Canadian healthcare in acute care, primary care and/or community care settings.
8. 7+ years of knowledge and understanding of pan-Canadian and Ontario digital health standards and compliance testing practices.

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