App Support Consultant (Front Office Capital Markets)

What you’ll be doing

You’ll be joining CIBC’s Capital Markets Technology group as a member of the Fixed Income Production Support team. As an Application Support Consultant, you’ll bring technical and operational knowledge to facilitate, support and provide service delivery for our applications and advise on developing processes in order to enhance them.

How you’ll succeed

• Problem Resolution: Identify and resolve medium to high complexity production problems for support of applications. Make decisions and think critically when solving problems.
• Collaborate: Work closely with Business Analysts and Developers on bug fixes and new product releases that will be added to our supported portfolio. Advise on and research all aspects of effective and efficient application or technical service delivery.
• Relationship Management: Establish and build healthy working relations with the line of business we support as well as other related teams; work with external vendors and various technical teams to restore service during outages and to perform application validation after regular infrastructure maintenance. Communicate effectively with others verbally, recognizing that its more than just language but tone and style. Influence others to impact decisions and behaviors internally and with external vendors.
• Monitoring: Monitor and analyze services to identify opportunities for improvement and recommend solutions. Be available on call for after hours support and for validation activities.

Who you are

• You can demonstrate experience with: 1 - 3 years of supporting a Front Office Trading Application (Fixed Income exposure preferred) and working with Traders directly with their questions/inquiries. Technical trouble‑shooting ability including knowledge of approaches, tools and techniques for anticipating, recognizing, and resolving technical (software, application or operational) problems and interpreting server logs. Knowledge of Unix environment and reading basic scripts (Python/Shell), writing SQL queries for day to day troubleshooting and for creating ad‑hoc reports as required. It’s an asset if you having working knowledge of the following trading systems: Bloomberg TOMS and/or Broadway.
• You have a degree/diploma in Computer Science, Business, and/or a related field
• You embrace and champion change. You’ll continuously evolve your thinking and the way you work in order to deliver your best.
• Your influence makes an impact. You know that relationships and networks are essential to success. You inspire outcomes by making yourself heard.
• You’re digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points‑based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute‑based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay, 18th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Application Production Support, Business Requirements, Impact Analysis, Implementation Planning, IT Maintenance, IT Operations Support, Technical Leadership, Work Collaboratively

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