About the job RQ09037 - Specialized IT Consultant - Senior
Description
A Note on Assignment Type:
This position is currently listed as "Onsite"; however, the Assignment under this request will provisionally be "Hybrid", working 7.25 hours per calendar day, sometime between 8:00 AM and 5:00 PM (excluding breaks) Monday to Friday inclusive, unless otherwise identified. These conditions are subject to change as the OPS reflects on its current situation. During the duration of the assignment, you will be under the discretion of the Hiring Manager's requirements for the Project you are assigned to.
Scope
- Plan and assist leading a project as part of a digital and transformation initiative
- Provide leadership to project teams, external service providers and contractors e.g. vendor
- Lead the implementation effort of a public-facing support page; advances the publication and display of Open Data; and develops and promotes LEAN processes related to technology transformation initiatives
- Identify impact of change, elevate to project sponsor for decision, revise work plans, schedule, and project budget to implement approved changes
- Assist with coordinating ITS, JTS resources (e.g., networking team re: IP addresses, certificate generation team, domain administration group, and any other relevant parties), divisional teams, Ontario.ca , and vendor teams to support project activities (e.g., domain name, certificate signing, website publishing)
- Promotes OPS I&IT standards and best practices for project management to facilitate control of system quality, adherence to standard methodology and the control of the use of I&IT resources.
- Provide strategic guidance to organizations with regard to technology modernization initiatives, including analysis and enablement of major business processes through enhancements to IT.
- Works in partnership with clients, advising them on information technology in order to meet their business objectives or overcome problems, work to improve structure and efficiency of an organizations I&IT systems.
- The Specialized I&IT Consultant may be used to provide strategic guidance to organizations with regard to Information Management & IT technology, IT infrastructures and the enablement of major business processes through enhancements to IT.
- Develops processes based on LEAN methodology for current and future state, including documenting value-add process steps and gaps
- Prepares reports and presentations including options, recommendations, implementation plans, etc.
- Works with clients to define the scope of a project, determine requirements, and manage the project to execute within timelines
- Designs, tests, installs and monitors new systems and develops solutions and implementation of new systems
- Plans and ideates for future enhancements based on user-input; supporting ongoing technical activities and project planning
- Act as liaison between ITS resources, vendor and project team in resolving technical issues/concerns; monitors production use and recommends improvements
- Leads and conducts business analysis to assess clients business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined
- Applies re-engineering concepts to promote business improvements through alternative and cost-effective service delivery approaches
- Support the testing team during system and UAT testing of the reports
- Provide specialized advice and expertise to client groups and for the development of business cases and Treasury Board / Management Board of Cabinet submissions.
- Participate in knowledge transfer
- Participate in lessons-learned sessions
- Touchpoints, Scrums, Project Updates
- Lead the implementation effort of a public-facing support page; advances the publication and display of Open Data; and develops and promotes LEAN processes related to technology transformation initiatives
- Lead and a manage team composed of a UX designer, and web developers to deploy public-facing content for support, Open Data, and improve on content iteratively
- Plans and ideates for future enhancements based on user-input; supporting ongoing technical activities and project planning
- Assist with coordinating ITS, JTS resources (e.g., networking team re: IP addresses, certificate generation team, domain administration group, CCPay, and any other relevant parties), divisional teams, Ontario.ca , and vendor teams to support project activities (e.g., domain name, certificate signing, website publishing)
- Act as liaison between ITS resources, vendor and project team in resolving technical issues/concerns; monitors production use and recommends improvements
- Leads and conducts business analysis to assess clients business problems/opportunities and documents the business requirements in such a way that I&IT solutions can be determined
- Applies re-engineering concepts to promote business improvements through alternative and cost-effective service delivery approaches
- Produce visual depiction of use cases and process flows; ensure alignment with the program area and associated business architecture, as well as traceability to solution logical and physical architectures
- Monitors progress, resolves problems, and reports updates to stakeholders
- Value Stream Mapping (when required)
SkillsExperience and Skill Set Requirements
A Note on the VOR Master Service Agreement:
The VOR Master Service Agreement which expires on April 5, 2026, leaves some Contracts with funding unassigned for fiscal 2026-27. If the current statement of work expires on March 31, 2026, the remaining funds can be used to exercise an option to extend the SOW beyond March 31, 2026, based on business case approvals. Such extensions will be allowable, only if the Master Service Agreement is extended beyond April 5, 2026, and be upon the same terms, conditions, and covenants contained in the SOW.
The start date is subject to change based on security clearances and contract signing timelines.
Experience and Skillset Requirements
Mandatory Requirements
- At least 6 years of experience with process design, business analysis and project management of applications/systems
Desired Skills and Experience
- Project planning and management related to all phases of large-scale transformation initiatives impacting public and justice stakeholders; I&IT projects, including medium to large scale, technically complex projects across a range of enterprise technologies
- Understanding the optimal practices for providing Information and Information Technology (I&IT) support to users utilizing digital technology and assistance during a large transformation
- Change management principles to facilitate business process change and manage the human factors associated with change
- Leadership skills to guide the work of project staff and teams
- You can develop project plans and manage resources to ensure efficient progress
- You have a proven track record delivering system development and/or implementation projects on time and on budget
- You can proactively and strategically manage the human factors associated with change
- You have change management principles and techniques to facilitate business process change
- You possess team building and leadership skills to engage the project team and ensure collaboration and focus on achieving project deliverables
- You have demonstrated interpersonal and consultation skills to communicate project deliverables and build strong project teams and client relationships
- You have demonstrated written and verbal communication skills to resolve problems and design/deliver presentations, proposals and business cases
- You can determine client requirements, make presentations, prepare proposals, business cases and tenders and write procedures, resolve conflicts, develop and sustain effective working relationships
- You can discuss and resolve issues with stakeholders and address risks and benefits of specific solutions and recommend specific courses of action
- You can identify optimal solutions to meet client needs and provide submissions to facilitate senior level decision-making
- You can evaluate and define project management requirements
- Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills; excellent facilitation and presentation skills
- A team player with a track record for meeting deadlines
- Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
- Knowledge of operations management and security and emerging technologies to assess client needs, lead projects, and provide expertise
- Knowledge of technical standards, principles, and best practices to ensure client needs are optimally met by the solutions and services being implemented, and to validate vendor advice at all stages of a project
- Knowledge of software development platforms, development methodologies, technical standards with respect to software architecture and design (multi-tier models), technical infrastructure requirements, cloud technologies etc.
- Knowledge of IT security requirements, and best practices in implementing high availability solutions with requirement of hosting solutions with high sensitivity and confidentiality ratings
- Knowledge of resource management approaches and financial management to develop and manage budgets
- Working knowledge of I&IT and computer protocols and frameworks specific to the program system(s) currently in use
- Working knowledge of Microsoft Office (MS Word, Excel, Outlook), and Microsoft Project software packages
Resumes Evaluation/Criteria:
Criteria 1: Project Management Skills - 45 Points
- 8+ years experience in business analysis and project management (combined)
- Experience leading and managing cross-functional teams (e.g. UX designer, web developer, contact center staff) to deploy public-facing content for support, Open Data
- Experience operating in an agile and product-based methodology to iterate on deployments rapidly
- Successful resolution skills to resolve issues with stakeholders and address risks and benefits of specific solutions and recommend specific courses of action
- Liaison as the technical and business advisor/expert on all aspects of project deliverables
- Strategic ability to identify optimal solutions to meet client needs and provide submissions to facilitate senior level decision-making
- Proven success in creating and maintaining a detailed project schedule and/or integrated plan.
- Knowledge of appropriate strategies related to change management, during all stages of projects concept, definition, planning, implementation and close-out
- Experience in managing the implementation activities associated with large projects in an I&IT environment
Criteria 2: Business Analysis and Technical Skills - 40 Points
- Knowledge of BABOK (Business Analysis Body of Knowledge) certification and/or demonstrated knowledge with the key BABOK concepts, tasks, techniques and skills; knowledge of LEAN principles and applying LEAN to processes
- Demonstrated experience in creating Business Cases, Business Requirements Document, other Business requirements artefacts and testing documentation
- Documentation skills for business requirements and validate with business clients
- Ability to design and create technical specifications of the reports and validate with stake holders
- Working experience in defining and validating test cases to ensure the requirements are met
- Demonstrated experienced in unit testing, system testing and acceptance testing
- Demonstrated experience in solution design and architecture
- Hands on experience in various project and product delivery methodologies such as:
- Agile
- Waterfall
- Iterative Agile
- Product management
Criteria 3: Communication Skills - 10 Points
- Demonstrated excellent oral and written communication skills, Interpersonal and consultative skills, Facilitation skills
- Experience crafting executive-level presentation to brief leadership
- Demonstrated experience in negotiating with business stakeholders on functional design issues and detailed solution design sessions, negotiating on issues for production
- Demonstrated experience in negotiating with business stakeholders
- Experience in documenting project status reports, project tracking for resources, finances, progress, issues and risks
Criteria 4: Public Sector Experience - 5 Points
- Has experience in public sector organizations
Knowledge Transfer
What needs to be KT
- All project documentation / communications
To whom
- Project Manager/Team Members
When
- 1:1 meetings / team meetings / documentation on SharePoint site, throughout the duration of the project life cycle etc
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