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[WEBTOON] Trust & Safety Associate (French and German)Wattpad • Toronto, Ontario, CA
[WEBTOON] Trust & Safety Associate (French and German)

[WEBTOON] Trust & Safety Associate (French and German)

Wattpad • Toronto, Ontario, CA
30+ days ago
Job type
  • Full-time
Job description

WEBTOON Entertainment is a global entertainment company and home to some of the world's largest storytelling platforms. We pride ourselves on the mobile webcomic format and the CANVAS UGC platform that empowers creators.

Responsibilities

  • Review and investigate escalated reports and appeals of potential violations of our policies
  • Conduct objective, fair, thorough, evidence‑based, unbiased, and timely investigations into reported content
  • Provide support in resolving issues reported by moderation teams
  • Respond to incoming user inquiries, complaints, feedback, and reports
  • Work with other departments to track and resolve bugs and other technical issues
  • Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience
  • Keep up‑to‑date on current events and assist with policy research and analysis

Requirements

  • Education: B.A./B.S. in related fields
  • 1-2 years experience in trust and safety or community management (must have experience in UGC moderation)
  • Native‑level proficiency in French and German
  • Strong proficiency with technology: experience using Zendesk or other helpdesk software, Airtable, SharePoint, MS Office, etc.
  • Ability to understand and analyze complex cases
  • Interest in content policy, compliance, and/or internet governance
  • Experience working with a multicultural company

What we offer (Full‑Time Only)

  • Career development; mentorship and learning support to achieve your goals
  • Health benefits, including vision and dental
  • Generous PTO and parental leave top‑up
  • 401K contributions
  • Commuter benefits
  • Global WEBTOON and LINE FRIENDS discount program
  • Winter break shutdown and more
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[WEBTOON] Trust & Safety Associate (French and German) • Toronto, Ontario, CA

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