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HR Operations ManagerMake it Click • Toronto, Ontario, Canada
HR Operations Manager

HR Operations Manager

Make it Click • Toronto, Ontario, Canada
30+ days ago
Job type
  • Full-time
Job description
CompanyWe are on a mission to transform HR for everyone.Borderless AI builds AI agents for HR departments. The company leverages the power of generative AI to automate and accelerate routine tasks for HR teams such as employee onboarding payroll and paying international team members. Borderless AIs AI agents allow users to access the worlds HR knowledge and execute tasks such as AI-powered employment agreement generation.
The company is headquartered in Toronto Canada and is backed with over $30M in funding by investors including Susquehanna Aglae Ventures and the co-founders of Cohere. For more information go to: the advancements in AI agents technology companies like Borderless AI are turning labour into software. That means the addressable market is not the software market but the services market measured in the trillions of dollars. We have a world-class suite of seasoned executives from some of techs most prestigious companies and are continuing to scale our team very quickly. Borderless AI has found product-market fit and were excited by our mission to build tooling for the future of HR. Interested in joining our customer obsessed hardworking and fast-moving team Check out the opportunity below.
The Opportunity:Borderless AI is seeking a seasoned HR Operations Manager who will manage and lead multiple customer-facing HR functions related to employer and employee onboarding global benefits global payroll support and day-to-day interactions with our customers. The ideal candidate will be detail-oriented a natural self-starter and be able to adapt to our ever-evolving software as we develop our best-in-class platform for our customers. This role will ensure all local regulatory and compliance procedures are performed correctly and accurately as well as be responsible for planning developing and organizing new business procedures related to global payroll and benefits.
Role and Responsibilities
  • Own day-to-day customer communications including hosting customer support calls quarterly business reviews and customer account presentations
  • Drive customer onboarding adoption and ongoing success across the Borderless AI platform
  • Support customers with their HR operations including benefits administration payroll employee onboarding and employee offboarding
  • Develop and maintain competency in areas of international HR and international payroll
  • Partner with external stakeholders and Borderless payroll specialists to support customers with payroll processes across third-party payroll service providers
  • Communicate across and partner with multiple Borderless AI departments to help maintain continuity in our customer experience
  • Continuously evaluate HR and payroll processes and systems for efficiency and scalability

Great candidates will have:
  • 5 years in an HR or payroll role within a SaaS startup or the Fintech industry
  • Experience with benefits providers and benefits administration
  • Deep expertise with employee onboarding and offboarding policies and procedures
  • Knowledge of multiple payroll platforms with international payroll experience valued
  • A detail-oriented nature with the ability to work independently with little supervision as well as the ability to work effectively in a team environment
  • Exceptional written and verbal communication skills
  • A hands-on can-do mentality with comfort in fast-paced environments
  • Fluency in French or Spanish is an asset

About the Borderless AI team:
  • Were an early stage company and we love to collaborate in person 5 days a week in our Toronto HQ
  • We offer a healthy benefits & perks package including free lunch everyday
  • Customers are the heart of our business were obsessed with our customers and that drives the bulk of our decisions
  • Big challenges dont scare us. Were solving global problems that need creativity technology and determination. Be part of the impact!
  • Well grant you a lot of autonomy and trust and back it up with meaningful empowerment and support

We appreciate your interest and application. Only those applicants under consideration will be contacted.
Borderless AI is an Equal Employment Opportunity employer. Employment decisions are based on merit and business needs and not on race colour creed age sex gender sexual orientation national origin religion marital status medical condition physical or mental disability military service pregnancy childbirth and related medical conditions or any other classification protected by federal state or provincial and local laws and ordinances.Reasonable accommodation is available for qualified individuals with disabilities upon request.

Required Experience:

Manager


Employment Type : Full-Time
Experience: years
Vacancy: 1
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HR Operations Manager • Toronto, Ontario, Canada

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