Resource Coordinator

Role Title: Resource Coordinator
Contract Duration: 12 months
Location: Toronto ON
Hybrid Requirement: Minimum 2 days per week in office. Additional in office days at nearby sites may be required.

Role Mandate

The team is seeking to fill an open Resource Coordinator position to provide centralized support for T&O. This role combines administrative coordination with hands-on office operations support and exposure to enterprise operations and facilities coordination. The coordinator will perform a variety of administrative tasks and provide professional support to managers and their direct reports, while delivering general office services that ensure all operational processes and control standards are followed. The role also identifies, develops, and helps implement improvement opportunities that contribute to the effective and efficient operation of the business group.

Team Structure

There is a high degree of collaboration within the team and with supported business teams and service partners, though the work is primarily independent.

Key Responsibilities

• Administrative and Communications Support
  • Develops and maintains organized filing systems so business and operational reports, forms, and documentation are accurate, complete, and readily accessible (paper and electronic)
  • Supports tailored communications, including drafting, editing, and distributing correspondence, presentations, and policies and procedures
  • Dispatches outgoing communications and responds to incoming inquiries, resolving issues or escalating as appropriate
  • Prepares, submits, and tracks departmental expense claims and reports
• Office Operations and Facilities Support
  • Conducts premises inspections and completes monthly Health and Safety audits, including required reporting and follow up
  • Liaises with internal business units and external vendors to support office operations and facilities activities
  • Assists with coordination for incoming and outgoing staff and contractors, office moves, relocations, office planning, and furniture requirements, ensuring minimal disruption to the business
  • Supports office services such as stocking, ordering, and maintaining coffee and general office supplies
  • Manages inventory levels by monitoring stock, anticipating needs, placing and expediting orders, and receiving and unpacking shipments
• Coordination, Analysis, and Continuous Improvement
  • Collaborates with internal and external stakeholders to deliver on business objectives
  • Organizes and reviews work to ensure accuracy, completeness, and adherence to established processes and control standards
  • Completes complex and varied tasks within defined guidelines, exercising judgment and problem-solving skills
  • Analyzes issues, determines appropriate next steps, and escalates matters when required
  • Identifies process improvement opportunities and contributes to implementing enhancements to operational efficiency
• Knowledge Sharing and Additional Responsibilities
  • Acts as a buddy and provides training support for new hires as experience is gained
  • Takes on broader or additional accountabilities as assigned to support team and business needs

Must Have Skills

• Strong English writing skills (priority)
• 2 years of experience in an administrative support function
• Experience in a high volume, fast-paced environment
• Client Office (Outlook, Teams, Word, Excel)
• Strong verbal and written communication skills
• Strong organizational skills
• Collaboration and team skills
• Analytical and problem-solving skills
• High level of attention to detail
• Strong interpersonal skills
• Resilience and adaptability
• Ability to take initiative and work independently

Nice to Have Skills

• ServiceNow experience
• Relevant postsecondary education
• Customer service experience