Professional Services Specialist Dedicated Account

Company Overview

At Motorola Solutions we believe that everything starts with our people. Were a global close-knit community united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people property and places. Our solutions foster the collaboration thats critical for safer communities safer schools safer hospitals safer businesses and ultimately safer nations. Connect with a career that matters and help us build a safer future.

Aperçu de lentreprise

Chez Motorola Solutions nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nous concevons et connectons des technologies qui contribuent à protéger les personnes les biens et les infrastructures. Nos solutions favorisent la collaboration essentielle pour améliorer la sécurité des populations des écoles des hôpitaux des entreprises et finalement des nations. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.

Department Overview

The Professional Services Team deals directly with our partners and customers and helps them get the most out of our Motorola Solutions Inc (MSI) products. It is a rapidly growing team that values transparency open communication collaboration and a customer-first mentality.

Job Description

Our Professional Services Specialist will serve as the dedicated on-site technical expert for one of our most strategic enterprise accounts in the Greater Toronto Area. This critical role ensures the continuous operation maintenance and successful upgrade of the clients Video Security & Access Control (VS&A) infrastructure. The specialist must demonstrate advanced troubleshooting capabilities exceptional customer satisfaction focus and technical precision.

What will you get to do:

• Perform on-site installation configuration and maintenance of Avigilon Unity Video Avigilon Video Archiving (AVA) and Access Control environments following Motorolas best practices.

• Lead the planning and execution of large-scale system upgrades across this clients sites including licensing validation firmware and software updates.

• Provide technical expertise regarding all video and access control system components.

• Conduct site audits system certifications and acceptance test plans.

• Support the coordination and execution of annual preventative maintenance tracking compliance with contractual SLAs and response timelines.

• Produce formal PM reports identifying; tested systems deficencies corrective actions taken lifecycle and replacement reccomendations.

• Troubleshoot technical issues to determine root causes review logs deploy fixes and suggest preventative measures to improve overall processes.

• Respond to system outages and deficiencies including severity 1 and 2 errors leading technical incident response and resolution with Motorola and Avigilon support teams.

• Set up configure and test advanced analytics.

• Conduct in-person and remote product demonstrations and lead technical discussions.

• Develop and maintain strong productive relationships with the clients internal IT staff system integrators and key security stakeholders.

• Communicate effectively with internal MSI cross-functional teams (Sales SEs Project Management Customer Success) regarding project scope schedules and deliverables.

Preferred Qualifications:

• 4 years of relevant field experience in a Video Management System (VMS) and Access Control (ACM) environment.

• 4 years of relevant experience in an IT environment.

• Strong knowledge in networking and system design.

• Demonstrated experience in large-scale multi-site or mission-critical environments

• Experience working with Physical Security VMS DVR NVR Cameras Encoders PoE POS Access Control and intrusion systems.

• Experience with Milestone Genetec Exacq Avigilon Axis Hikvision OpenPath Feenics HID Phoenix and other industry players is a plus.

• Experience deploying a VMS and cameras from the ground up.

• Understanding of network and PoE requirements for physical security.

• Knowledge and recent experience with programming and APIs is preferred.

• Demonstrate and articulate a strong understanding of troubleshooting logic and steps to resolution.

• Develop a strong understanding of Motorola Solutions(Avigilon) Video and/or Access Control products.

• Strong problem solving organizational and analytical skills with demonstrated ability to resolve customer issues in the shortest time with the highest quality.

• Well-developed interpersonal communication (written and oral) skills with the ability to document and explain complex technical problems and solutions to customers of all skill levels.

• Ability to keep grace under pressure multitask and prioritize based on business needs provide timely updates manage customer expectations and handle complex situations while troubleshooting critical issues.

Technical Proficiencies:

• IP networking: routers firewalls wireless technologies RTP TCP/IP UDP IGMP and Multicasting.

• OS & Software: Installing configuring and troubleshooting various operating systems software and hardware.

• Diagnostics: Proficient at navigating and understanding both Wireshark and PowerShell (or equivalent tools).
  Systems: Able to access and navigate Dell iDRAC and HP iLO OSs.
  Knowledge with Bosch intrusion alarms is a plus.

Target Base Salary Range:$95000 -$100000 CAD

Consistent with Motorola Solutions values and applicable law we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge skills and experience. The actual offer will be based on the individual candidate.

#LI-JM3

#LI-REMOTE

Basic Requirements

Required Skills:

• A Bachelors Degree or Diploma/Certificate in Computer Science Engineering or Technology.

• Must have one of the following Certifications such as (but not limited to): CCNA CCNP MCSA MTA LFS MCSE CompTIA A.

• Must have 5 years of experience to be considered for this opportunity.

Travel Requirements

Over 50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion or belief sex sexual orientation gender identity national origin disability veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If youd like to join our team but feel that you dont quite meet all of the preferred skills wed still love to hear why you think youd be a great addition to our team.

Were committed to providing an inclusive and accessible recruiting experience for candidates with disabilities or other physical or mental health conditions. To request an accommodation please complete thisReasonable Accommodations Formso we can assist you.

Motorola Solutions adopte favorise et promeut les principes de diversité déquité et dinclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées quelles que soient leur race origines ethnique religion ou croyance orientation sexuelle identité et expression sexuelle statut danciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés encourageant ainsi chaque Motorolan dêtre la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse dun monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures dadaptation pendant toutes les étapes du processus dembauche afin de favoriser linclusion des personnes vivant avec un handicap physique et/ou mental. Pour demander un aménagement veuillez remplir ce formulaire daménagement raisonnable afin que nous puissions vous aider.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 95000 - 100000