Director, Account Management

Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!

Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.

The Director Account Management is accountable for the overall health performance and long-term success of the account. This role sets strategic direction provides guidance and decision making for the account team and ensures the account is positioned for sustainable delivery optimization and growth. The Director Account Management acts as the senior client partner and internal decision authority balancing client needs team capacity and business objectives.

Responsibilities:

Strategic Client Partnership

Serve as the senior client partner and trusted advisor.Shape client direction through proactive recommendations and strategic counsel.Represent Coates in senior client discussions.

Campaign & Delivery Leadership

Ensure campaign recommendations align with business objectives.Drive strategic alignment across client and internal teams.Minimize ambiguity and rework through clear direction.

Team Leadership & Capability

Lead and develop the Account Management team.Align cross-functional teams around priorities.Foster a culture of ownership and strategic thinking.

Commercial & Operational Stewardship

Ensure sustainable account performance through effective scope and resource management.Anticipate and resolve risks early.Demonstrate strategic value through meaningful reporting.

Account Growth & Evolution

Identify opportunities to strengthen and expand the partnership.Evolve the account model to meet future client needs.Partner with leadership to support long-term commercial success.

Qualifications:

710 years of experience in account management client services or digital marketing preferably in an agency environment.Background in digital marketing content or retail/QSR merchandising is a strong asset.Proven ability to bring a strategic point of view to clients not just manage deliverables.Experience working within retainer-based models and managing a stable high-volume book of work.Comfortable managing two or more direct reports and providing day-to-day direction.Strong presentation skills can communicate strategy clearly to marketers and senior clients alike.Familiarity with project management tools and content delivery workflows; PM experience an asset but not required.

Capabilities:

Has a point of view and is not afraid to share it even when the client hasnt asked.Thinks about the why behind the work not just the what.Brings energy and curiosity to a fast-paced relationship-driven environment.Moves between strategic thinking and day-to-day execution without losing focus.Coaches and develops junior team members while maintaining their own workload.Communicates clearly and confidently with clients peers and senior leadership.Is a self-starter who takes ownership and doesnt wait to be directed$140000 - $160000 a year

Full Salary Range (CAD): $140800/year (minimum) $150400/year (midpoint) C$160000/ (maximum).

Pay is based on relevant experience skills education internal equity and market data. Well-qualified candidates can generally expect offers around the midpoint. Candidates who meet the minimum qualifications but have more limited directly relevant experience for this specific role are typically placed nearer the minimum while highly experienced candidates with strong role alignment may be placed closer to the maximum.

About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam AdvisoryIt has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.Please be advised of the following:- Coates does not operate or communicate through any domain resembling @- Wedo not contact employment candidates via email to solicit personal or financial information- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyatIf you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Director

Employment Type : Full-Time
Experience: years
Vacancy: 1