Talent.com
Innosystech Inc
Application Support Specialist SeniorInnosystech Inc • Toronto, Ontario, Canada
Application Support Specialist Senior

Application Support Specialist Senior

Innosystech Inc • Toronto, Ontario, Canada
30+ days ago
Job type
  • Full-time
Job description

Job Title: Application Support Specialist - Senior
Location: Toronto Ontario
Work Model: Onsite
Security Clearance: CRJMC
Submission Deadline::00 p.m.

Description / Responsibilities / Skills

Must Have

  • Experience supporting Salesforce-based applications
  • Familiarity with Salesforce ecosystem (objects workflows flows permissions reports dashboards)
  • Experience managing ticket queues SLAs prioritization and escalation
  • Proven experience providing end-user support in a SaaS environment
  • Strong customer service orientation
  • Experience with Identity & Access Management (Microsoft Entra ID / Azure AD FIDO2 tokens)

Description

Technical Expertise

  • Provide expertise in application support and software environments
  • Resolve Salesforce application issues and support integrations
  • Manage ticketing system and maintain resolution database
  • Maintain technical documentation and procedures
  • Identify and resolve technical issues and support upgrades
  • Create reports and support business users
  • Provide desktop support and act as liaison between users and technical teams
  • Manage user portal profiles via Salesforce
  • Administer identity-directory tasks (Azure AD security groups B2B invitations entitlement management)
  • Manage hardware authentication token lifecycle (FIDO2)

Relationship Management

  • Provide technical support to internal and external teams
  • Deliver training and support to users
  • Liaise with development QA vendors and ministry teams
  • Communicate technical concepts to both technical and non-technical audiences
  • Act as Tier 2 support and coordinate escalation to Tier 3 teams

Business Knowledge

  • Monitor progress and resolve issues
  • Develop performance measures and reporting
  • Knowledge of AODA and Ontario Design System (ODS)
  • Knowledge of privacy obligations (PHIPA / FIPPA)

Operational Support

  • Maintain documentation for upgrades and operational processes
  • Participate in incident and major incident management
  • Perform cybersecurity containment activities
  • Support service continuity and disaster recovery processes

Skills

Experience and Skill Set Requirements

Public Sector Experience - 5%

  • Experience in healthcare systems support (EMR HIS clinical tools)
  • Knowledge of PHIPA FIPPA
  • Knowledge of AODA and ODS standards

Technical Experience - 40%

  • Salesforce application support and administration
  • Troubleshooting data and configuration issues
  • Integration and data flow analysis
  • Ticketing systems (ServiceNow Jira Salesforce Service Cloud)
  • Reporting and dashboards
  • QA/testing (functional regression UAT)
  • Identity & Access Management (Azure AD Entra ID)

Operational Excellence - 30%

  • Incident management SLA tracking prioritization
  • Knowledge base documentation
  • Release management and deployment support
  • Change management processes
  • End-user training and documentation

Communication & Customer Focus - 25%

  • Stakeholder communication
  • Customer support in SaaS environment
  • Cross-team collaboration
  • Problem solving and critical thinking

Employment Type : Full Time
Experience: years
Vacancy: 1
Create a job alert for this search

Application Support Specialist Senior • Toronto, Ontario, Canada

Similar jobs

Application Specialist

CBI HealthToronto, ON, CA
Full-time

Reporting to the Applications Services Team Lead, dealing with all levels of employees, this position provides level 2 helpdesk support and analysis, troubleshooting, and resolution of system issue... Show more

 • Promoted

Application Specialist (Yardi Systems Software Support)

Onico SolutionsRichmond Hill
Full-time +1

The Application Specialist (Yardi Systems Software Support) will be responsible for the development, management, administration and ongoing enhancement of the company’s financial reporting systems.... Show more

 • Promoted

Senior Application Support Analyst With Pega Technical Knowledge - $85,000 - $110,000 A Year

J&M GroupToronto, Canada
Full-time

Application Support Analyst with PEGA technical knowledge to support digital enterprise documents and workflow solutions. Show more

 • Promoted

Application Support Specialist

DexianToronto
Full-time

This range is provided by Dexian.Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.We are seeking a highly motivated and skilled individual to joi... Show more

 • Promoted

Customer Support Specialist, Software Application Support

EmburseToronto, ON, CA
Permanent

At Emburse, you’ll not just imagine the future – you’ll build it.As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordin... Show more

 • Promoted

Application Specialist

CBI Health GroupToronto, ON, CA
Full-time

Reporting to the Applications Services Team Lead, dealing with all levels of employees, this position provides level 2 helpdesk support and analysis, troubleshooting, and resolution of system issue... Show more

 • Promoted

Application and Integration Support Specialist

UJA Federation of Greater TorontoToronto
Full-time

Sign in to set job alerts for “Salesforce Administrator” roles.Salesforce Administrator Jobs in United States.Salesforce Administrator – Digital Success Center Team.Senior Salesforce Engineer/Admin... Show more

 • Promoted

Senior Associate, IT, Application Support Analyst - Flexcube Needed

MUFG Investor ServicesToronto, ON, CA
Full-time +1

Senior Associate, IT, Application Support Analyst - Flexcube Needed.Employment Type: Permanent Full Time.Compensation: CAD 81,000 - CAD 105,000 - yearly.MUFG Investor Services is a trusted partner ... Show more

 • Promoted

Application Support Analyst

Air-tekToronto, ON, CA
Full-time

Air-tek is a Canadian-based software company with a powerful suite of unique products that have already achieved a significant share of a huge global market.The product market fit is excellent, and... Show more

 • Promoted

Senior Application Support Analyst - $74,671 - $130,424 A Year

LcboToronto County, Canada
Full-time

Senior Application Support Analyst responsible for application monitoring, root cause analysis, and end-to-end support for critical systems.Involved in implementation, future planning, deployment s... Show more

 • Promoted

Application Specialist - $60,000 - $72,000 A Year

JanaToronto, Canada
Full-time

Application Specialist to install, configure, manage, and troubleshoot software, analyze IT problems, and provide technical support.Requires STEM degree and 1-3 years of software implementation exp... Show more

 • Promoted

Application Specialist: Api, Sso & Production Support - C$80,000 - C$100,000 A Year

Tata Consultancy ServicesNorth York, Canada
Full-time

Application Specialist sought to provide technical expertise in application development and ensure effective production support. Show more

 • Promoted

Senior Application Support Administrator

TEEMA Solutions GroupToronto
Full-time

Senior Application Support Administrator – Wealth Systems.Downtown Toronto | Hybrid 4 days downtown.We’re looking for a Senior Application Support Administrator to manage and support Wealth Managem... Show more

 • Promoted

Onsite Senior Application Support Specialist

Source CodeToronto, ON, CA
Full-time

Join a fast-paced environment as a Senior Application Support Specialist at 56 Wellesley Street West, focusing on Salesforce and application support.This onsite position requires strong incident ma... Show more

 • Promoted

Toronto Bilingual Application Support Specialist

ScotiabankToronto, ON, CA
Full-time

Become a key player at Scotiabank as a Bilingual Application Support Analyst in Toronto, Ontario.This role focuses on maintaining application functionality and delivering top-tier technical support... Show more

 • Promoted

Application Specialist: Software Installations & Support - $60,000 - $72,000 A Year

Technology Firm Specializing In Pipeline SystemsAurora, Canada
Full-time

Seeking an Application Specialist to install, configure, and support software for a technology firm.Requires a STEM degree and 1-3 years of software implementation experience, with Python and Java ... Show more

 • Promoted

Application Specialist: Software Installations & Support - $60,000 - $72,000 A Year

Technology FirmAurora, Canada
Full-time

Seeking an Application Specialist to install, configure, and support software for a pipeline systems technology firm.Requires a STEM degree, software implementation experience, and skills in MS SQL... Show more

 • Promoted

Application Support Analyst - $70,000 - $80,000 A Year

Trapeze SoftwareToronto County, Canada
Full-time

Provide remote customer support, troubleshoot technical issues, and manage customer cases for public transportation software.Requires SQL knowledge and excellent English communication skills. Show more