Founded in 1988 and headquartered in Toronto Tricon is one of North Americas preeminent rental housing providers.
Tricon was one of the first movers to enter Torontos purpose-built rental apartment sector with scale in 2016 and is developing the highest quality multi-family portfolio in North Americas fastest growing city. Tricon is the leader and most active developer in the marketplace with a 6000 pipeline of new units. At Tricon we are reimagining rental living Tricon properties are concentrated in prime downtown Toronto locations and are defined by design excellence signature resort-quality amenities exceptional customer service and lifestyle programming that fosters connections and builds community. To learn more please visit: Tricon Toronto.
Job Description
The Concierge operates as a part of a premium residential community within the portfolio - designed to deliver a hospitality-driven living experience that goes beyond traditional property this environment service is intentional personalized and consistently delivered to an elevated standard. Every interaction contributes to a resident experience that is seamless refined and thoughtfully curated. Roles within this community are distinctly different from those at traditional multi-residential properties. They require a heightened level of professionalism discretion attention to detail and service orientation. Team members are expected to anticipate needs build meaningful relationships and deliver with polish and consistency across every touchpoint.Essential Duties and Responsibilities:
Resident Experience & Service Delivery Serve as first point of contact respond to resident needs and maintain professional service delivery.
Concierge Services & Resident Support Coordinate requests such as reservations local services and resident engagement initiatives.
Building Operations & Coordination Support move-ins liaise with teams manage logs and systems.
Security Access & Safety Monitor access manage visitors oversee safety compliance and escalate concerns.
Professional Conduct & Brand Standards Maintain polished appearance professionalism and confidentiality.
Qualifications:
Strong interpersonal organizational and multitasking skills.
High level of discretion sound judgment and attention to detail.
Minimum Requirements:
Minimum of two years experience in hospitality customer service or residential environments.
Professional proficiency in English with the ability to communicate clearly and effectively in written and verbal interactions.
Maintains a polished professional standard of personal presentation and conduct appropriate to a high-service resident-facing environment.
Flexible availability including days evenings overnight shifts weekends and holidays.
Preferred Attributes:
Experience in luxury hotel or premium-service environments.
Membership in Les Clefs dOr.
Proficiency in Microsoft Office (Word Outlook Excel Teams and SharePoint) AI tools and other workplace technology.
Familiarity with Yardi or similar platforms.
Strong knowledge of the local area and amenities.
Work Schedule: This role is fully on-site and requires flexibility to work a rotating schedule that may include days evenings weekends overnight shifts and holidays.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job including:
Frequently required to sit talk and hear.
Frequently required to stand and move; use hands to grasp squeeze finger handle and feel; reach push and pull with hands and arms; occasionally required to twist; reach overhead; stoop kneel squat bend and crouch.
Occasionally lift carry and move up to 10 pounds.
Vision abilities required by this job include close vision distance vision and depth perception.
Salary Range
Placement within this compensation range will be determined by the candidates knowledge experience and skills.
$47180.00 - $62540.00This position is eligible for an attractive benefits and wellness package and an incentive opportunity of:7%At Tricon we are committed to creating a workplace where every individual is valued for their unique contributions experiences voices and backgrounds. By embracing these principles we aim to positively impact our business and the communities we serve creating a lasting legacy where everyone can thrive.
We pride ourselves in providing a fair and equitable hiring process and will gladly review accommodations requests at any point in our selection process. If you require an accommodation please contact our Human Resources department at . Please include your name and position that you will be applying for in the subject line and someone from our team will reach out to assist.
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