Overview: TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a global provider of managed services, infrastructure solutions consulting, and products. The Company offers end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize and small businesses. In business since 1987, Client provides Managed Workplace Services including IT solutions and hardware and software resale, integration, and support services, and has numerous partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch, and Microsoft.
Role: Program Director IT Services / Account Management
Location: Toronto, ON
Duration: Full Time
Job Type: Full Time
Work Type: Onsite We are seeking an experienced Program Director to lead and grow strategic IT services accounts while ensuring exceptional service delivery and customer satisfaction. The ideal candidate will have a strong background in IT Service Delivery, Program Management, and Enterprise Account Management, with experience managing large client portfolios, driving revenue growth, and leading cross-functional teams.
Key Responsibilities:
- Own and manage strategic client relationships and enterprise IT programs.
- Oversee service delivery across managed services, service desk, infrastructure, and IT operations.
- Drive account growth through renewals, service expansion, and customer retention initiatives.
- Manage program financials, including budgeting, forecasting, P&L, and resource planning.
- Serve as the executive escalation point for senior client stakeholders.
- Lead large, geographically distributed teams and ensure SLA/KPI compliance.
- Partner with internal teams to deliver operational excellence and continuous improvement.
Required Qualifications:
- 10+ years of experience in IT Services, Managed Services, or Service Delivery.
- 5+ years in Program Director, Delivery Director, Service Delivery Director, or similar leadership roles.
- Strong account management and client-facing experience with enterprise customers.
- Experience managing large portfolios, budgets, and cross-functional teams.
- Knowledge of ITIL, Service Management, and operational governance.
- Proven success in customer satisfaction, service improvement, and business growth.