Senior Manager, Community Ecosystem & Partnerships Tangerine

Requisition ID: 264417

At Tangerinewereredefining banking. As Canadas leading digital bank we thrive on innovation agility and bold thinking tackling every challenge head-on with leading technology and the unstoppable power of collaboration.

Our client-obsessed teams deliver flexible accessible banking solutions breakthrough products and award-winning service. Beyond bankingwerecommitted to making an impact in the communities we serve and across our organization. We foster a culture built on integrity inclusion and fearless ambition where diverse perspectives are valued and people are empowered to do their best work.

Are you ready to disrupt the status quo Do you crave challenges that push boundaries Ifyourea high performer looking to accelerate your career and reimagine the banking landscape this is your moment.

Letsshape the future of banking together!

What you will be doing:

This role will help build and activate a new growth engine for Tangerine Small Business by bringing the Tangerine Business Community to life in a way that feels digital-first relevant and distinctly different. The Senior Manager Community & Ecosystem Partnerships will lead the execution of a modern platform for entrepreneurs to connect learn and grow through smart partnerships compelling storytelling thought leadership curated experiences and access to a broader ecosystem of support. Working across internal and external partners this role will translate strategy into action helping turn community into a competitive advantage that supports client acquisition deepens engagement strengthens brand affinity and builds Tangerines relevance with Canadas modern business owners.

Is this role right for you In this role you will be:

• Strategy Growth & Ecosystem Leadership
  • Support the development of a compelling partnership value proposition and manage process for Strategic Partnerships across Tangerine Business.
  • Lead the development and execution of Tangerines digital-first Small Business community initiatives helping establish the Tangerine Business Community as a differentiated go-to-market platform to attract engage and retain modern business owners across Canada.
  • Identify develop and manage high-impact partnerships sponsorships and external collaborators while helping shape priority segments engagement journeys and value propositions that expand client value brand relevance and market reach.
    
    
• Partnership Development & Relationship Management
  • End-to-end partner management; oversee full partnership lifecyle from identifying prospects onboarding engagement and account management and renewal processes with all partners to drive business development.
  • Build and maintain strong relationships with external stakeholders to enhance brand reputation and influence.
  • Support the development and ongoing refinement of the community and ecosystem roadmap including operating approach governance prioritization partner investment plans and success measures required to scale effectively and deliver business impact.
  • Represent Tangerine externally with partners forums and community events to help build credibility in the entrepreneur ecosystem and strengthen Tangerines relevance with modern business owners.
    
    
• Community & Go-to-Market Leadership
  • Lead the planning and execution of community engagement initiatives across thought leadership founder storytelling curated experiences and partner-led programming to create meaningful value for entrepreneurs and support acquisition loyalty and advocacy outcomes.
  • Drive cross-functional coordination across Small Business Marketing Brand Product Partnerships Communications Digital Analytics Legal Compliance and Finance to bring community initiatives to market and translate ecosystem insight into stronger client propositions and experiences.
    
    
• Performance Governance & People Leadership
  • Track and report on KPIs across community growth engagement acquisition participation partner performance referrals conversion retention client sentiment and business contribution using data and insight to optimize execution and demonstrate impact.
  • Manage third-party relationships sponsorship commitments agencies vendors and community programming delivery ensuring strong governance disciplined risk management and alignment with Tangerines risk appetite and control environment.
  • Create an environment that delivers effective and efficient operations in accordance with Tangerines Values Code of Conduct and Global Sales Principles while ensuring the adequacy and effectiveness of controls related to operational compliance AML/ATF/sanctions and conduct risk.
  • Lead and develop a high-performing team and partner network by setting clear direction building capability fostering innovation and supporting talent development to enable strong execution and leadership depth.
    
    
• Other
  • Championing a client- obsessed culture
  • Leveraging a growth mindset embracing learning and continuous improvement
  • Contributing to a dynamic workplace fostering trust integrity and inclusion
  • Removing obstacles to drive momentum across teams
  • Leading a high performing team through times of change
  • Supporting teams through transformation activities

Do you have the skills that will enable you to succeed in this role Wed love to work with you if you have:

• 7 years of progressive experience in strategic partnerships ecosystem development community building growth marketing business development strategic communications and/or related disciplines.
• Demonstrated success building and scaling strategic initiatives digital-first platforms or programs from concept through launch optimization and sustained growth.
• Deep understanding of the Canadian Small Business market entrepreneur needs and ecosystem dynamics with the ability to translate insight into differentiated client propositions and go-to-market strategies.
• Knowledge of startup and founder ecosystems including accelerators incubators industry networks and other ecosystem partners is an asset.
• Proven ability to develop negotiate and manage strategic partnerships sponsorships and external relationships that deliver measurable brand client and commercial outcomes.
• Strong strategic commercial and analytical acumen including experience defining KPIs assessing performance and using data and insight to inform investment and growth decisions.
• Experience working in financial services digital banking fintech platforms or other regulated and digital-first environments is strongly preferred.
• Strong communication and storytelling capabilities with the ability to influence stakeholders align matrix partners and represent the brand externally.
• Experience leading teams and delivering through complex matrixed environments including external agencies vendors and strategic partners.
• Strong judgment governance and risk management orientation with the ability to operate effectively within compliance and control frameworks.
• Proven people leadership capability including attracting developing and retaining high-performing talent while fostering an inclusive and accountable team environment.
• Post-secondary education in business marketing communications or a related field is preferred; an MBA is considered an asset.
• Comfort and confidence adapting to new tools and ways of working
• AI fluency
• A craving to contribute to a high-performing team
• Ability to drive results in periods of change
• Track record of fostering an inclusive culture
  
  

Whats in it for you

• You will be part of a diverse inclusive and purpose driven community of client- obsessed innovators who move fast push boundaries and celebrate big together.
• We are creating something game changing and you get to make your mark on it.
• You will have access to thousands of online and in person learning experiences at your fingertips to elevate your career and accelerate your development.
• From competitive benefits to programs that support your wellbeing and financial goals- we invest in you today and in your future.*

*Tangerine employees participate in Scotiabanks pension & benefits programs (available to permanent employees)

Location(s): Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process please let our Recruitment team know.

Required Experience:

Senior Manager

Employment Type : Full Time
Experience: years
Vacancy: 1