Group Communications Manager II

Work Location:

Toronto Ontario Canada

Hours:

37.5

Line of Business:

Personal & Commercial Banking

Pay Details:

$81600 - $115200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

About the Team

Part of Client Delivery and Experience the Client Communications and Colleague Engagement team is committed to delivering timely engaging and effective communications programming that supports positive client and colleague experiences as well as business objectives and Change initiatives. We embrace and live the client mindset throughout all initiatives and inspire our colleagues to do the same.

We work closely with our partners in Business Banking Communications Corporate and Public Affairs Governance & Control Legal Compliance Marketing Digital and HR to ensure alignment of objectives and the successful execution of communications programs and initiatives to promote a positivecustomer and colleague experiences while mitigating risk.

Job Description/Accountabilities:

Reporting to the Senior Manager Client Communications and Colleague Engagement the position of Communications Manager is responsible for supporting external (client) and colleague engagement communication strategies.

Accountabilities Include:

• Provide strategic communication counsel and tactical execution on customer and colleague initiatives including Change initiatives.

• Develop and execute a variety of communication strategies and tactics.

• Mentor junior member of the team.

• Help evolve the Communications function (process and style) aligned with Business Banking while ensuring the production of strategic relevant and timely communications.

• Draft exceptional clear concise audience-specific communications.

• Find ways to streamline processes and improve client-facing and internal communications across the business.

• Act as Communications lead for projects as needed.

Additional Requirements:

• 5 7 years of progressive Communications experience.

• Strong business acumen.

• Post-secondary education in Communications (or related field) and/or equivalent work experienceparticularly in Change communication.

• Proven track record in developing and executing effective Change-related communication strategies.

• A critical thinker and self-starter comfortable working with minimal supervision.

• Advanced written/verbal communication and interpersonal skills.

• Ability to work with and influence colleagues at all levels (including executives) confidently and professionally.

• Experienced in building comprehensive and communications complex strategies as well as practical experience delivering against those plans at a tactical level.

• Create communications that are clear and straightforward from the customer and colleague perspective; strive to make the complex simple by explaining changes action items and benefits in a way that resonates with the intended audience.

• Advocate for clients and colleagues; comfortable respectfully challenging timelines or communications that will have a negative impact on the client or colleague experience.

• Superior organizational and time management skills with the ability to manage multiple tasks and work with multiple stakeholders simultaneously.

• Ability to manage and deliver on competing initiatives under tight timelines while staying resilient and positive under pressure.

• Comfortable with ambiguity and able to balance changing requirements and priorities.

• Strong software experience with all Microsoft products (Word and PPT); strong experience with SharePoint publishing is an asset; comfortable working with Teams WebEx and Slido.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we strive to make every interaction product and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to foster deeper relationships ensure disciplined execution and build a simpler faster banking experience. TD is deeply committed to being a leader in client experience that is why we believe that all colleagues no matter where they work are client facing. Together we are reimagining what banking can be for our clients colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development

If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If youre passionate about helping clients and building deep lasting relationships TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

Were committed to your success and foster a respectful workplace where diverse perspectives are valued everyone has fair opportunities to grow and you can unlock your full potential to achieve your career goals. Here at TD we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet

Required Experience:

Manager

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 81600 - 115200