Job Title: Senior IVR Developer (Cisco CVP / DTMF IVR)
Experience Required: 4 Years
Role Overview:
We are seeking a Senior IVR Developer responsible for designing developing enhancing and supporting DTMF and Voice Bot solutions within a large-scale enterprise contact center environment. The role focuses on delivering high-quality IVR applications ensuring seamless integration with contact center platforms and maintaining high availability in a 24x7x365 production environment.
The position involves end-to-end development integration production support and continuous improvement of enterprise IVR systems and conversational platforms.
Key Responsibilities:
IVR Development & Support
Solution Design & Delivery
Integration & Technical Analysis
Collaboration & Continuous Improvement
Essential Skills:
Experience
Cisco Contact Center Technologies
Contact Center Integration
Java & Backend Integration
Tools
Preferred Skills:
AWS
Google Cloud Platform (GCP)
Microsoft Azure
Soft Skills:
Keywords:
Experience Required: 4 Years
Required Skills:
Sailpoint
Senior IVR Developer (Cisco CVP DTMF IVR) • Toronto, Ontario, Canada
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