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Securian Canada
Bilingual Claims Care AnalystSecurian Canada • Toronto, Ontario, Canada
Bilingual Claims Care Analyst

Bilingual Claims Care Analyst

Securian Canada • Toronto, Ontario, Canada
30+ days ago
Salary
CA$55,000.00 yearly
Job type
  • Full-time
Job description
What we do every day to be our very best

Every day at Securian Canada means a day spent helping Canadians and their families build secure tomorrows. Were agile and innovative and we arent afraid to challenge and create or bring diverse perspectives to our work.

Who we need

We are looking for a Bilingual Claims Care Analyst whose role will be to lead the comprehensive end-to-end assessment of credit insurance and Credit Card Payment Protection claims including life disability critical illness and job loss coverage. You will be responsible for thoroughly evaluating contractual medical functional and occupational information to determine benefit eligibility in alignment with certificate provisions established processes and both internal and external policies.

You will ensure timely accurate and well-supported decisions while delivering a high standard of service to insured clients and key stakeholders. A strong commitment to quality attention to detail and a customer-focused approach will be essential to your success in this role.

The base salary range for this position is between $55000 to $70000 depending on experience. Details of our additional benefits are outlined below. This job posting is for an existing vacancy. Only one position is available. However it may be based in multiple locations: Toronto (ON) or Waterloo (ON) or Montreal (QC).

What you will do


  • Assess claims for benefit entitlement by reviewing all relevant contractual medical functional and occupational documentation in accordance with established routines and certificate provisions;
  • Efficiently manage an active caseload ensuring compliance with client service standards best practice guidelines KPIs and turnaround times (TATs);
  • Conduct thorough documentation of claim analysis and maintain accurate records as per company policies and procedures;
  • Communicate professionally and empathetically both in writing and verbally with stakeholders to provide updates clarify claim status and explain decisions;
  • Perform detailed phone interviews with clients or involved parties to gather information and discuss claim outcomes;
  • Identify required supporting documents for current and future benefit payments and follow up diligently to obtain necessary information;
  • Collaborate with team members plan sponsors and other stakeholders to uphold service standards and contribute to a positive and dynamic work environment;
  • Participate actively in departmental projects and continuous improvement initiatives by identifying process optimization opportunities and adapting to changes;
  • Perform other related duties as assigned.

What you will bring


  • Post-secondary education or equivalent work experience; a College diploma (DEC) in a relevant field is preferred;
  • Professional designations such as FLHC FLMI or ALHC are considered assets;
  • Minimum of 1 year experience in insurance claims processing particularly in life disability and critical illness insurance;
  • Medical knowledge obtained through claims assessment underwriting or experience in a medical or paramedical profession is an asset;
  • Strong analytical and problem-solving skills with meticulous attention to detail and a commitment to high-quality service;
  • Strong proficiency in English for communication with customers and colleagues;
  • Strong proficiency in French for communication with customers and/or colleagues in Quebec;
  • Ability to conduct sensitive phone interviews and convey decisions tactfully;
  • Proficiency in Microsoft Office suite (Word Outlook) and case management software;
  • Ability to multitask and prioritize effectively while meeting diverse deadlines;
  • Professionalism under pressure with the ability to manage stressful situations and deliver difficult news empathetically;
  • Positive attitude strong team spirit and adaptability to organizational changes.

Why join


When youre a part of Securian Canada youre a member of an agile and innovative high-performing bright-thinking make-things-happen culture so that together we can discover the art of possible.

At our company we see your potential on day one and challenge you to grow your unique strengths as you create a career filled with opportunity collaboration and purpose.

Youll also be part of a team thats committed to diversity equity and inclusion and who values diverse perspectives so that you can be the person you want to be both in and outside work.

Securian Canada offers a competitive total rewards program with a variety of perks and benefits including:
  • Flexible work arrangements with monthly financial allocations to support your work-life balance;
  • Generous starting paid vacation time plus additional vacation days for every year of service;
  • Paid volunteer day so you can dedicate time to a cause you are passionate about;
  • Paid personal and wellness days to support your total wellbeing;
  • Educational assistance of up to $3500 a year (with approval from your manager);
  • Flexible health and wellness account (in addition to comprehensive drug and dental coverage) to help pay for a wide range of wellbeing services that are meaningful to you;
  • Up to 14% of combined contributions to the RRSP matching program;
  • Family-friendly maternity/parental leave and
  • Many more benefits perks and programs.
If you have at least 70% of the qualifications were looking for want to work in a fast-growing leading and progressive company and feel driven to help Canadians and their families build secure futures we want to hear from you!

Take the first step in building your future with Securian Canada. Apply now.

Securian Canada is committed to providing a barrier-free work environment and equal access to employment for all qualified applicants. As such upon request Securian Canada will work with applicants that require reasonable accommodations during the recruitment process. Please contact for accommodation requests. All information shared during any accommodation request process will be stored and used only in a manner that is consistent with applicable laws and Securian Canada/Canadian Premier Life Insurance Company policies.








Required Experience:

IC


Employment Type : Full-Time
Experience: years
Vacancy: 1
Yearly Salary Salary: 55000 - 70000
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Bilingual Claims Care Analyst • Toronto, Ontario, Canada

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