The Garry Hurvitz Brain Sciences Centre (GHBSC) is a first of its kind in Canada unifying the treatments for brain illness in a state of the art collaborative space. The Yuval and Lori Barzakay Brain Health Clinic located within the GHBSC is looking for a dynamic self-motivated dedicated individual to join our team as Patient Administrative Associates to support multiple clinical teams and associated activities.
Summary of Duties:
Provides support to multiple medical and clinical teams to ensure the smooth flow of outpatient clinics by coordination of patient flow and patient activities.
Completes referral intake and follows up with referral sources and/or others to obtain missing patient information within the defined timelines.
Schedules patients for a variety of medical appointments procedures and diagnostic tests for the interdisciplinary team notifying patient of cancelled clinics and providing alternative appointments.
Receives and registers a high volume of patients in a fast paced multi-clinic area spanning two floors.
Obtains primary patient demographics OHN or third party billing information from patients as required.
Responds to enquiries telephone calls and voicemail messages in a timely manner.
Follows up to expedite request for verbal or stat result requests.
Filing/sorting/faxing of reports as required.
Completes data entry in relevant information systems as required.
Maintains accurate patient records.
Other duties as required.
Qualifications/Skills:
Requires successful completion of a one (1) year Medical Secretarial program/diploma at the community college level and medical terminology course
Minimum of two (2) years related practical experience or the equivalent combination of education and experience
Prior experience as a Medical Secretary in a fast paced outpatient clinic setting with patients with a neurological disease preferred.
Working knowledge of Organisational Information Systems such as Accuro SunnyCare QuadraMed are required
Experience in booking necessary diagnostic tests/procedures
Typing 40 net w.p.m. with maximum 5% error rate for data entry
Demonstrated understanding of general medical and diagnostic imaging terminology an asset
Demonstrated effective organizational and time management skills
Demonstrated critical thinking and problem solving skills
Demonstrated excellent interpersonal verbal and written communication skills
Strong organizational skills in order to meet deadlines
Ability to work efficiently independently and collaboratively in a fast paced flexible team environment
Ability to adapt to change and implement plans and processes to meet the evolving needs of the patients and clinic
Demonstrated satisfactory performance and attendance required
Required Experience:
IC
Patient Administrative Associate Barzakay Clinic Temporary part-time • Toronto, Ontario, Canada
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