Director of Operations, US Territory Toronto

Type: Full-time
Location: Toronto, Ontario
Salary: $125,000 - $175,000 CAD Annually
Reports To: Chief Operating Officer (COO)

COMPANY OVERVIEW

50,000 athletes. 20+ locations. Millions of views.

Brodie League is more than a basketball league, it’s a community. As one of North America’s fastest-growing sports brands, Brodie is redefining adult recreational basketball by delivering an elevated, professional-quality experience rooted in culture, competition, and community. Our mission is to make every league night the best night of the week for our athletes.

ROLE OVERVIEW

We are looking for a Director of Operations - US Territory to lead and scale all league operations across the United States.

This is a high-impact leadership opportunity to oversee market performance, operational execution, and team development across Brodie's growing US footprint. Reporting directly to the COO, you will be responsible for ensuring every market consistently delivers the athlete experience that defines the Brodie brand.

Based out of our Toronto HQ, you will lead a growing team of District Managers and League Managers while building the systems, processes, and operational infrastructure needed to support rapid expansion. From league operations and athlete experience initiatives to referee development and market readiness, you will play a key leadership role in shaping and scaling Brodie's U.S. operations.

We currently operate in three US cities with ambitious plans for expansion. Your mandate will be to optimize performance in existing markets while helping build the operational foundation required to support growth to 50 locations.

If you're excited by ownership, scaling teams, solving operational challenges, and building systems that support long-term growth, we want to hear from you!

CORE RESPONSIBILITIES

• Own all league operations across the United States, including game-night execution, scheduling, league administration, athlete experience, and venue operations
• Lead, develop, and performance manage a growing team of District Managers and League Managers across multiple markets
• Establish and maintain operational standards, playbooks, and systems that create a consistent athlete experience across all locations
• Own the financial performance of US operations, including budgeting, forecasting, cost management, and revenue optimization

Referee & Coach Program

• Build and oversee Brodie's referee and coach development program, including recruitment, onboarding, training, and performance standards
• Develop sustainable talent pipelines that support future market expansion and reduce reliance on external recruiting sources

Athlete Experience Initiatives

• Lead athlete experience initiatives including drop-in programming, trial experiences, membership conversion programs, and community engagement initiatives
• Partner closely with Brand, Marketing, and Community teams to ensure operational excellence across all athlete-facing programs
• Monitor and analyze operational performance metrics, identifying opportunities for improvement and implementing scalable solutions

Scaling & Growth Readiness

• Ensure operational readiness across all existing markets while preparing systems, staffing models, and processes for future expansion
• Partner with the growth team to support new market launches through workforce planning, operational setup, training, and execution

Cross-Functional Execution

• Translate strategic priorities into actionable plans with clear timelines, ownership, and measurable outcomes
• Provide proactive communication and reporting to leadership regarding operational performance, opportunities, and challenges

REQUIREMENTS

• Proven experience leading multi-location operations teams within a fast-paced, high-growth environment
• Demonstrated experience managing senior staff and developing high-performing operational teams
• Experience owning budgets, forecasting, and making data-driven operational decisions
• Strong track record of building systems, processes, and infrastructure that support organizational growth
• Demonstrated ability to leverage AI tools to improve productivity, decision-making, reporting, and operational effectiveness
• Exceptional organizational, project management, and execution skills
• Strong analytical mindset with the ability to use data to evaluate performance and drive business decisions
• Comfortable operating in an entrepreneurial environment with evolving priorities and significant ownership
• Excellent communication and stakeholder management skills
• Experience within retail, hospitality, fitness, franchise, events, or other multi-unit operating environments
• 5 days in office at our Toronto HQ - Brodie has thrived due to a culture of collaboration and teamwork in office

NICE TO HAVE

• Experience supporting rapid geographic expansion across multiple markets
• Passion for sports, community-building, and athlete experience
• Experience developing training programs, certification processes, or operational playbooks
• Strong financial acumen with experience evaluating business performance and market expansion opportunities

COMPENSATION DISCLOSURE

The expected annual compensation range for this role is between $125,000 to $175,000 CAD. Compensation is based on skills, experience, qualifications, internal equity, and business needs. The compensation range may be adjusted in the future.

WHY JOIN BRODIE

• Own and lead all US operations for one of North America's fastest-growing sports brands
• Play a critical role in building the operational foundation required to scale to 50 locations
• Work directly with senior leadership on some of the company's most important strategic initiatives
• Significant autonomy and ownership with the opportunity to build systems and processes from the ground up
• Comprehensive health and wellness plan
• Access to a yearly Brodie takeover of the Toronto Raptors court
• Significant growth and mentorship opportunities
• Professional development budget
• Details regarding our full benefits package will be provided during the interview process

ARTIFICIAL INTELLIGENCE DISCLOSURE

Artificial intelligence may be used in the recruitment and selection process, including to screen, assess, or evaluate applicants.

POSITION STATUS

This job posting is for a new position at Brodie League.

APPLICATION PROCESS

Interested candidates should apply by submitting their resume through the designated application platform.

COMMITMENT TO INCLUSION

We know through experience that different ideas, perspectives, and backgrounds foster stronger and more creative teams. We strive to create organizations that reflect the communities we serve and where everyone feels empowered to bring their full, authentic selves to Brodie Rec Leagues.

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