Specialist Representative - Bodily Injury/Casualty

Specialist Representative - Bodily Injury/Casualty Waterloo, ONT, Canada and 3 more Be the First to Apply Definity is the parent company to some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.
We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

The Opportunity

Reporting to the Leader, National Casualty and Bodily Injury Claims, you are a Claims professional with a track record of progressively challenging claims handling. You will be accountable for the investigation, negotiation and settlement of Complex Third Party Bodily Injury and Casualty claims. This includes Automobile, Homeowners, and Commercial third party claims. You are motivated by a challenge and strive to continually develop yourself and others. You actively support change and seek to improve. You have effectively managed a portfolio of Senior Casualty and Bodily Injury claims. You are able to work autonomously, while understanding and supporting the Team environment. You are willing to assist others and are comfortable coaching and mentoring junior team members. You have a desire to be part of a diverse, highly engaged and high-performance team.

What to Expect

• Managing a portfolio of complex Bodily Injury, Casualty, and General Liability Claims.

• Engage all stakeholders in the effective management of a claim including underwriting, reinsurance, actuary and senior leadership

• Represent Definity in litigation, mediation, and alternate dispute processes

• Assist in training and providing technical support to team members

• Mentoring and Coaching junior team members

• Professional, friendly, and courteous in all interactions, whether with customer, co-workers or vendors

• Perform well in a busy operation and remain calm under pressure

• Strive to continually push the boundaries of your adjusting experience and personal learnings

• Team player adaptable to changing environment

• Strong written and verbal communication skills

• Ability to work independently

What You Bring

• University degree in any discipline or a 2 year college diploma from a provincially recognized and funded community college or fully completed CIP designation

• Bilingualism in both English and French is an asset

• Licensed in multiple provinces is an asset

• A minimum of 8 - 10 years general claims handling experience

• A minimum of 4 years claims experience handling large CGL and/or bodily injury claims Experience with mediation, arbitration and litigation

• A passion for coaching and mentoring junior staff

• You’re dependable with strong interpersonal skills

• You have strong communication skills

• You’re focused on building engagement and culture

• Proficient in MS Office and strong computer skills

Salary Range: $73,500 - $123,500

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

This position is being posted to fill an existing vacancy.

Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.

What’s in it for you?

• Hybrid work schedule for most roles
• Company share ownership program
• Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
• Pension and savings programs, with company-matched RRSP contributions
• Paid volunteer days and company matching on charitable donations
• Educational resources, tuition assistance, and paid time off to study for exams
• Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
• Wellness and recognition programs
• Discounts on products and services

Go ahead and expect a lot — you deserve it.

It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accessibility@economical.com.

This role requires successful clearance of background checks (including criminal checks and leadership references).