Production Support Engineer

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 16,700, and has 57 offices in 22 countries within key global markets.

Our challenge

We are seeking a highly skilled and proactive Production Support Analyst to join our team, supporting large-scale, enterprise-wide capital markets trading and risk platforms. The ideal candidate will be hands-on, detail-oriented, and capable of managing both daily operations and strategic initiatives.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Toronto, ON is CAD $100K - CAD $110K/year & benefits (see below).

The Role

Responsibilities:

• Provide ongoing support and maintenance for capital markets trading and risk systems.
• Collaborate with cross-functional teams to ensure system stability, performance, and continuous improvement.
• Automate routine tasks through scripting (Python, PERL, etc.) to improve efficiency.
• Manage and troubleshoot Linux, Windows, and SQL database environments.
• Document processes, issues, and user stories using Confluence and Jira.
• Manage incident, problem, and change requests following ITIL principles.
• Quickly learn and become SME for new applications, providing training to users.
• Monitor application performance and build proactive alerts using tools like ITRS Geneos, AppDynamics, Dynatrace.
• Support CI/CD pipelines and automation using tools like Github, Nexus, Jenkins, and Ansible.
• Coordinate with stakeholders to ensure project deliverables are met.

Requirements:

• Must be extremely hands-on, detail-oriented, assertive, and proactive.
• Proven experience supporting large-scale, enterprise-wide, global trading and risk platforms.
• Strong scripting skills (Python, PERL, etc.).
• Solid understanding of Linux, Windows, SQL, and database concepts.
• Excellent organization, communication, and interpersonal skills.
• Ability to adapt and thrive in a fast-paced environment.
• Bachelor of Science degree or equivalent.
• Knowledge of Capital Markets and sales lifecycle is a plus.
• Experience with ITIL, incident/problem/change management.
• Disciplined in documenting procedures and issues.

Preferred skills:

• Experience with batch scheduling platforms like BMC Control M, Autosys, Tidal.
• Building application monitoring tools using ITRS Geneos, AppDynamics, Dynatrace.
• Experience with CI/CD, MemSQL, Ignite, Java Spring, AWS, S3, MongoDB, Docker, Kubernetes.

We offer:

• A multinational organization with 60 offices in 20 countries and the possibility to work abroad.
• 15 days (3 weeks) of paid annual leave plus an additional 10 days of personal leave (floating days and sick days).
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-term disability.
• Flexible hybrid policy.
• RRSP with employer’s contribution up to 4%.
• A higher education certification policy.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A truly diverse, fun-loving and global work culture.

SYNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.