Account Director (12 Month FTC)

This is a 12 month fixed term employee contract initially, with a likelihood of extension.

Toronto, hybrid

JOB PURPOSE

This role is part of our Global Studios team, focused on creating emotive and conversion-focused ideas, products, and campaigns at scale and speed.

As an Account Director, you will build strong relationships with clients at all levels, provide strategic input, and oversee the delivery of integrated campaigns.

You will manage client briefs from start to finish, plan, assign, and review creative, and manage overall agency workload in partnership with producers, design and copy leads.

You will work closely with designers, copywriters, developers, and other agency members to ensure profitable, creatively‑integrity‑driven campaign delivery while maintaining collaboration and team motivation.

WHAT YOU’LL DO

• Manage client accounts and projects from briefing through delivery, ensuring work is completed on time, on budget, and to a high standard.
• Build and maintain strong client relationships, acting as a trusted advisor and managing expectations.
• Coordinate cross‑functional teams, balancing workloads and communicating client feedback effectively.
• Oversee project scope, budgets, contracts, and resources to maximise account performance and profitability.
• Lead account planning, proposals, presentations, and new business opportunities.
• Drive process improvements and ensure consistent delivery across all projects.
• Monitor account performance and provide strategic recommendations based on client objectives and results.
• Mentor and support junior team members, resolving project challenges and escalations.
• Lead and develop project teams, delegating work effectively and fostering collaboration.
• Support hiring, onboarding, performance management, and professional development.
• Encourage innovation, continuous improvement, and high‑quality delivery across the team.
• Manage change effectively and communicate priorities to ensure smooth execution.

WHAT WE’RE LOOKING FOR

• Strong account, project, budget, and stakeholder management skills.
• Excellent organisation with the ability to manage multiple priorities in a fast‑paced environment.
• Strong communication, problem‑solving, and decision‑making abilities.
• Experience leading and developing high‑performing teams.
• Commercial awareness with business development and client growth experience.
• Knowledge of digital production and creative workflows.
• Proactive, adaptable, and solutions‑focused with strong attention to detail.
• Proficiency with Microsoft Office and project management tools.

WE OFFER

• A flexible, hybrid/remote working policy
• An excellent salary based on experience and equal pay policies
• Mental health support, and company sick pay scheme
• 15 days paid holiday annually (plus public holidays)
• Refreshments in the office all week
• Enhanced family‑friendly policies to support new parents
• Social and cultural events, opportunities to connect with colleagues through organised activities and celebrations
• Inspirational talks, guest speakers and events
• Learning and development, continuous opportunities to learn and advance
• Buddies programme: you will be paired with a buddy to help you through your first weeks at DEPT®
• A reputation for doing good – DEPT® has been a certified B Corp® since 2021 and named ‘Agency of the Year’ at the Lovies and Webby Awards
• Opportunity to work with a range of clients, from small to global, across all industries
• Support for professional growth through training, development and certifications
• Global annual DEPT® Cares month, where employees donate skills to local charities

AI DISCLOSURE

At DEPT®, we use AI‑assisted technology (Metaview) to capture notes and summarise interview conversations, so our interviewers can stay fully focused. Using the AI is optional; please let us know if you’d prefer it not be used.

This posting reflects an existing vacancy at DEPT®.

At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us.

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