Compliance Officer, Complaints and Regulatory Investigations

At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to grow through stretching themselves, where they can work on innovative products and projects, and where employees are supported and engaged in doing so.

The Compliance Officer, Complaints will ensure all assigned complaints, internally identified concerns, internal or regulatory investigations (“Reportable Matters”) are handled in a fair, transparent, objective, and factual manner in accordance with the Complaints and Regulatory Investigation (“CRI”) Team policy and regulatory guidelines.

WHAT YOU WILL DO

• Complete an assessment of Reportable Matters to determine if the involvement of the CRI Team is required, in accordance with the CRI Team policy.
• Report complaints within the prescribed timelines to CIRO (Investment Dealer and Mutual Fund Dealer divisions) and/or AMF through their respective reporting systems and continue to manage the regulatory filing status throughout the handling process.
• Prepare an internal investigation report for each Reportable Matter, as required by CRI Team policy, that includes a summary of the facts, nature of the incident, previous/related issues, mitigating and/or aggravating factors, involved parties’ comments, an assessment of potential liability, and Investigating Officer’s comments and recommended sanctions.
• Draft substantive response letters in accordance with the CRI Team policy outlining the entities final position and submit the documents to the Vice President, Compliance and/or the Manager, Complaints and Regulatory Investigations for review for review.
• Liaise with Agents, Branch Managers, Compliance Management, Legal Department, Executive Management Group, CIRO, and other regulatory and insurance business partners to resolve Reportable Matters, as appropriate.
• Ensure all files assigned include all necessary elements to comply with CRI Incident and Complaint Handling Policy and regulatory requirements for complaint and investigation files.

WHAT YOU WILL BRING

• Post-secondary education plus Canadian Securities Course (CSC), the Conduct and Practices Handbook (CPH) or other industry related designations.
• 5+ or more years of relevant investment industry experience dealing with a CIRO member firm or Investment Fund Company.
• Completion or progress toward industry related designations such as Canadian Securities Course (CSC), or the Conduct and Practices Handbook (CPH), is considered an asset.
• Current knowledge of: regulations including relevant National Instruments; CIRO ID and MFD, and other SRO Rules, Policies and Regulatory Notices; CSA National and Multilateral Instruments; applicable provincial and territorial securities rules and regulations; and federal and provincial privacy legislation.
• Strong communication skills, verbal and written.
• Experience reviewing and applying CIRO (ID and MFD divisions) or National Instruments compliance requirements.
• Experience managing complaints and investigations, preferably across different registration categories considered an asset.
• PC literate with advanced knowledge of MS Office (Excel, Outlook, PowerPoint and Word).

This role follows our in‑office work model and requires employees to be onsite four days per week to support collaboration and business needs.

This opportunity is for an existing vacancy with the company. The anticipated base salary range for this position is $55,000 to $95,000. Exact salary depends on several factors such as experience, skills, education, and budget. Salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a bonus program. In addition, The Company offers a variety of benefits to eligible employees, including health insurance coverage, wellness programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and many others. Many of these benefits are subsidized or fully paid for by the company.

CI Financial is an independent company offering global wealth management and asset management advisory services through diverse financial services firms. Since 1965, we have consistently anticipated and responded to the changing needs of investors. We are driven by a commitment to provide individuals and institutions with the highest-quality investments and advice. Our commitment to the highest levels of performance means that whatever their position, CI employees must be comfortable in a fast-paced environment that will stretch them to tap into their highest potential. Employees with a healthy dose of ambition, a desire to commit to a curious mindset for continuous learning, and a willingness to go the extra mile thrive at CI.

A Supportive Environment for Success

We offer an in-office environment, competitive benefits, and a supportive workplace to help our employees thrive both personally and professionally.

WHAT WE OFFER

• Modern HQ location within walking distance from Union Station
• Training Reimbursement
• Paid Professional Designations
• Employee Savings Plan (ESP)
• Corporate Discount Program
• Enhanced group benefits
• Parental Leave Top–up program
• Paid time off for Volunteering

We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further.