Job descriptionRole: EngageOne Developer
Location: Toronto, Canada (Hybrid) Exp: 10 Years---Role Overview
Canada Life is seeking an experienced EngageOne Developer to design, develop, and maintain enterprise document composition solutions for high-volume customer communications. This role focuses on building dynamic, personalized, and multi-channel output solutions using OpenText EngageOne, supporting business-critical communication and digital transformation initiatives.
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Key Responsibilities
Design and develop document composition templates and workflows using EngageOne
Build dynamic, personalized customer communications (print, email, digital channels)
Perform data mapping and transformation for document generation
Integrate EngageOne with enterprise systems via APIs, databases, and middleware
Ensure high performance and scalability for high-volume batch and real-time processing
Collaborate with business analysts and stakeholders to translate requirements into technical solutions
Validate document layouts, formatting, and output quality across channels
Support testing activities including unit testing, system testing, and UAT
Troubleshoot issues related to document composition, formatting, and data mapping
Follow development standards, governance, and best practices
Participate in Agile ceremonies and contribute to continuous improvement
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Required Qualifications
5+ years of experience in document composition and CCM (Customer Communication Management)
Strong expertise in OpenText EngageOne (Exstream)
Experience in template design, data mapping, and output generation
Knowledge of multi-channel communication delivery (print, email, digital)
Experience with APIs, file-based integrations, and data transformation
Familiarity with XML, XSLT, or related formatting technologies
Understanding of high-volume batch processing and performance optimization
Experience working in Agile/Scrum environments
Strong problem-solving and communication skills
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Nice-to-Have
Experience in financial services or insurance domain
Exposure to cloud platforms (Azure preferred)
Knowledge of document archiving and ECM platforms (e.g., OnBase)
Familiarity with DevOps and CI/CD practices
Experience with additional CCM tools
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Work Arrangement
Hybrid model with a minimum of 3 days per week in the office, working within a collaborative, cross-functional Agile team.