Talent.com
Astra North Infoteck Inc.
Senior IVR Developer (Cisco CVP / DTMF IVR)Astra North Infoteck Inc. • Toronto, ON, ca
Senior IVR Developer (Cisco CVP / DTMF IVR)

Senior IVR Developer (Cisco CVP / DTMF IVR)

Astra North Infoteck Inc. • Toronto, ON, ca
17 days ago
Job type
  • Full-time
Job description
Job Description

Job Title: Senior IVR Developer (Cisco CVP / DTMF IVR)

Experience Required: 4+ Years

Role Overview:

We are seeking a Senior IVR Developer responsible for designing, developing, enhancing, and supporting DTMF and Voice Bot solutions within a large-scale enterprise contact center environment. The role focuses on delivering high-quality IVR applications, ensuring seamless integration with contact center platforms, and maintaining high availability in a 24x7x365 production environment.

The position involves end-to-end development, integration, production support, and continuous improvement of enterprise IVR systems and conversational platforms.

Key Responsibilities:

IVR Development & Support

• Design, develop, and support DTMF and conversational IVR (Voice Bot) applications.
• Perform unit, component, and integration testing aligned with business and architectural requirements.
• Provide production support for mission-critical IVR applications in a 24x7x365 environment.
• Maintain high-quality, defect-free code and participate in peer code reviews.

Solution Design & Delivery

• Collaborate with Solution Architects, Application Owners, Development Managers, and Technical Delivery Leads.
• Provide effort estimates for enhancements and new development initiatives.
• Design scalable, reusable components aligned with enterprise standards.
• Ensure solutions align with business requirements and technical architecture.

Integration & Technical Analysis

• Integrate IVR applications with enterprise contact center platforms.
• Analyze and resolve complex application, integration, and production issues.
• Perform root cause analysis and implement controlled remediation plans.
• Support system analysis, design, development, testing, deployment, and maintenance activities.

Collaboration & Continuous Improvement

• Work closely with business, design, and technology teams.
• Contribute to process improvements and adoption of modern IVR and conversational AI practices.
• Stay updated with emerging technologies and industry best practices.

Essential Skills:

Experience

• 4+ years of experience in DTMF IVR application development using Cisco CVP (Contact Center Voice Portal).
• Experience in large-scale enterprise environments, preferably in financial services.
• Experience working in Agile and/or Waterfall SDLC environments.

Cisco Contact Center Technologies

• Cisco Call Studio
• Cisco CVP (Contact Center Voice Portal)
• VXML Server
• CVP Custom Elements (Java)
• Call Studio GUI
• Apache Tomcat

Contact Center Integration

• Cisco UCCE / ICM
• Integration of CVP IVR applications with UCCE routing scripts
• DNIS routing
• Skill Group queuing
• CTI variables
• Cisco Finesse Agent Desktop

Java & Backend Integration

• Java development
• REST APIs (HTTP services)
• OAuth2 authentication
• XML Web Services
• MS SQL Server

Tools

• JIRA
• Confluence
• Cyara

Preferred Skills:

• Experience in Voice Bot development (Google Dialogflow, Microsoft Conversational AI platforms).
• Exposure to speech analysis, speech repair, and NLU tuning.
• Knowledge of cloud platforms:

  • AWS

  • Google Cloud Platform (GCP)

  • Microsoft Azure

Soft Skills:

• Strong verbal and written communication skills.
• Strong problem-solving and root cause analysis abilities.
• Ability to work independently and in collaborative teams.
• Experience supporting and leading complex enterprise applications in production environments.
• Strong stakeholder management and cross-functional collaboration skills.

Keywords:

• Cisco CVP
• Cisco Call Studio
• VXML Server
• Java
• Apache Tomcat
• UCCE / ICM
• DNIS Routing
• CTI Variables
• Cisco Finesse
• REST APIs
• OAuth2
• XML Web Services
• MS SQL Server
• Cyara
• JIRA
• Confluence
• Dialogflow
• Voice Bot
• NLU
• AWS
• Azure
• GCP
• IVR Development
• Contact Center Solutions

Experience Required: 4+ Years




Requirements
Sailpoint
Create a job alert for this search

Senior IVR Developer (Cisco CVP / DTMF IVR) • Toronto, ON, ca

Similar jobs

Senior/ Lead - AI Engineer - FICO

FICOnewmarket, on, ca
Full-time

As a Senior Engineer on our Applied AI team, you will be at the forefront of building AI-powered software that transforms how our platform operates.You will design, build, and maintain production-g... Show more

 • Promoted

Tech Lead Azure Application Services

CollaberaToronto, ON, CA
Full-time

Subject Matter Expert - Talent Acquisition | 3X Elite President’s Club Winner.Be among the first 25 applicants.This range is provided by Collabera.Your actual pay will be based on your skills and e... Show more

 • Promoted

Cisco UC Engineer

HRBRichmond Hill, York Region, CA
Full-time

Our client is a leading Cisco Reseller specializing in providing comprehensive networking solutions to businesses of all sizes.With a focus on Cisco Unified Communications (UC), they pride themselv... Show more

 • Promoted

Senior IPD Manager: HVAC & Decarbonization

Blackstone Energy Services Inc.Toronto, ON, CA
Full-time

A leading energy services firm in Toronto is seeking a Senior Manager for Integrated Project Delivery.The role involves overseeing large-scale HVAC and energy-efficient decarbonization projects, en... Show more

 • Promoted

Investment Systems Application Engineer - IV

慨正橡扯Toronto, ON, CA
Full-time

Vanguard Personalized Indexing (VPI) is a rapidly growing business within Financial Advisor Services.We enable financial advisors to deliver tax‑efficient, customized direct indexing portfolios at ... Show more

 • Promoted

Remote AV Support Engineer

AvomindToronto, ON, CA
Remote
Full-time

A leading company in Canada seeks a Managed Services Technician to deliver exceptional remote technical service, enhance client experiences, and manage service tickets effectively.The role requires... Show more

 • Promoted

Senior PM - Client Services (App/Infra) - Contract-to-Hire

WONESEToronto, ON, CA
Full-time

A consulting firm in Toronto is seeking an experienced Senior Project Manager to oversee Client Service projects with a focus on application and infrastructure work.Candidates should have strong te... Show more

 • Promoted

AVP, Engineering (Apps & Solutions)

LeagueToronto, ON, CA
Full-time

League is seeking an AVP, Engineering to join the Apps & Solutions engineering organization—a leader who brings deep technical credibility, strong delivery instincts, and people leadership skills t... Show more

 • Promoted

Lead UFS IP Validation Engineer

Net2Source (N2S)Markham, York Region, CA
Full-time

A leading workforce solutions provider in Markham, ON, is seeking a UFS IP Validation Engineer.This role involves validation of external UFS storage devices, requiring a strong background in hardwa... Show more

 • Promoted

Fintech ISV/VAR Partnerships Lead

OTT Financial GroupToronto, ON, CA
Full-time

A fintech company is seeking an ISV/VAR Manager in Toronto to build partnerships with Independent Software Vendors and Value-Added Resellers.This full-time role requires strong skills in business d... Show more

 • Promoted

Senior IAM Engineer

Momentum Financial Services GroupToronto, ON, CA
Full-time

At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most.With more than 40 years of experience, we’re the team behind Money Mart—C... Show more

 • Promoted

Partner Delivery Success Lead, IAM Solutions

OktaToronto, ON, CA
Full-time

A leading identity management company in Canada is looking for a Senior Delivery Success Manager.This role involves developing delivery capabilities with partners to ensure high-quality implementat... Show more

 • Promoted

Senior Avionics Systems Engineer – eVTOL (Hybrid)

Essence Coaching GroupMarkham, York Region, CA
Full-time

A leading aerospace company in Canada is seeking a Senior Systems Engineer – Avionics to lead the integration and certification of advanced avionics architecture for hybrid eVTOL aircraft.The ideal... Show more

 • Promoted

VP, Delivery - Digital and Enterprise Solutions

Spectrum Health CareToronto, ON, CA
Full-time

VP, Delivery - Digital and Enterprise Solutions.We are seeking a VP, Delivery - Digital and Enterprise Solutions to own the end‑to‑end execution of our digital, enterprise, and AI platform agenda.R... Show more

 • Promoted

Senior ERP Integration Architect - Scale & Delivery

TipaltiToronto, ON, CA
Full-time

A leading fintech company in Toronto seeks an experienced Senior Solution Architect to drive solution excellence in ERP integrations.You'll be responsible for defining integration architecture stan... Show more

 • Promoted

Senior Developer, Development Services

BDO CanadaMarkham, York Region, CA
Full-time

Putting people first, every day.BDO is a firm built on a foundation of positive relationships with our people and our clients.Each day, our professionals provide exceptional service, helping client... Show more

 • Promoted

VP R&D

MetalBearToronto, ON, CA
Full-time

MetalBear is a fast-growing, product‑led startup in the developer tools space.We build tools that help developers move faster and safer in cloud‑native environments.Our flagship open‑source product... Show more

 • Promoted

Cisco Cvp Ivr Developer

Astra North Infoteck Inc.Toronto, Canada
Full-time

Job DescriptionRole:IVR DeveloperQTY:2Work Model:Hybrid – 2 Days per Week OnsiteExperience Required4+ years of experience in DTMF IVR application development in CVP (Contact Center)SkillsCisco Call... Show more

 • Promoted

AVP, TDD Advisor for Infrastructure Transactions

SteerToronto, ON, CA
Full-time

Pursue a leadership role at Steer North America as an AVP in Technical Due Diligence, engaging with infrastructure transactions.Ideal for professionals combining engineering and advisory experience... Show more

 • Promoted

Senior QAD ERP Developer Team Lead

Source CodeMarkham, ON, CA
Full-time

Take charge as a Senior QAD ERP Developer Team Lead, utilizing 15+ years of development experience to elevate our ERP systems.Work with a skilled team focused on innovation and system integration.W... Show more