One growing team. One single-minded goal.
To innovate intuitive, responsive products to make environmental professionals' work lives easier.
ERIS is the fastest-growing company in the environmental risk industry, placing us as the largest provider of environmental database and historical research reports in North America. Join an exciting, progressive company known for its innovative products and industry-leading service.
Position Overview:
ERIS has an immediate opening for a Support Specialist to join our dynamic team. The Support Specialist is responsible for providing non-technical support to customers and assisting the SCRIVA team with the onboarding of clients to the report writing platform SCRIVA. SCRIVA is a software solution used for environmental site assessments, property condition assessments, and other technical due diligence reports created for commercial real estate transactions. The Support Specialist has exceptional communication and organizational skills, knowledge of SAAS-based systems, will learn ERIS product knowledge, and due diligence industry knowledge to assist clients in utilizing the report writing application to their needs resulting in customer satisfaction and client retention. This is a remote position that will be in British Columbia or Alberta. The expected work hours are 9 AM to 5 PM PST.
What We Offer:
· A culture based on caring, ownership, accountability, and integrity. Our teams are agile, collaborative, innovative and continually strive for excellence.
· We encourage a healthy work-life balance in a fast-paced expanding company.
· We treat others with respect and fairness and strive for clear and open communication at all levels.
· We are passionate about building an inclusive and diverse workplace that others envy.
Specific Responsibilities and Daily Tasks:
· Respond to customer queries in a timely and accurate way via phone, email, or online chat.
· Field and resolve service issues, provide troubleshooting support, and identify solutions to support customers.
· Assist the SCRIVA team with onboarding new clients.
· Ability to write concise support documents for client distribution. This includes step-by-step walk-throughs of product features with text, pictures, and possibly video documentation.
· Ability to multi-task tracking support cases, client requests, and frequently asked questions.
· Create buy-in for the product with customers and their national/local offices.
· Gain a deep understanding of customer experience, identify and fill product gaps, and generate new ideas that grow market share, improve customer experience, and drive growth.
· Work with the sales team and SCRIVA team members to meet client needs.
· Perform root cause analysis and resolve issues independently.
· Help maintain a checklist for reoccurring problems and develop recommendations for procedures to prevent problems.
· Troubleshoot application issues.
· Perform user administrative tasks.
· This description is a general listing of the required activity, tasks, and expectations of the position. Duties and responsibilities may change as required.
Remote Support Specialist (February 2025) • Hamilton, Ontario
This position provides clerical and reception support to the registration, scheduling and operational functions of the Youth Wellness Centre.Grade 12 diploma or equivalent, and a minimum of a one-y... Show more
A community healthcare provider is seeking Personal Support Workers in Hamilton to support independent living at home.Responsibilities include providing personal care, observing clients' health, an... Show more
Support the Youth Wellness Centre as an administrative professional at St.Your role will entail clerical tasks and reception duties, ensuring efficient operations.This position requires a Grade 12 ... Show more
Elevate your career with Robertson Electric Wholesale as a Quotation Specialist for electrical projects.This role focuses on delivering accurate quotations while coordinating technical specificatio... Show more
Administrative Office Support Assistant - Remote.We are currently seeking organized and dependable individuals for an entry-level.Administrative Support Assistant.This role is best suited to candid... Show more
Robertson Electric Wholesale is a highly regarded Electrical Distributor in Canada.Robertson has demonstrated steady and secure growth since many years, proving to be a dominant player in the indus... Show more
Join Eliot – A Place to Belong, Grow, and Inspire Change.At Eliot, your work has purpose.You’ll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting cha... Show more
A leading service provider in the industry is seeking a Business Application Support Analyst based in Puslinch, Ontario.The candidate will provide technical support, ensure effective application fu... Show more
Provides customer service, handles inquiries, manages orders, and delivers automotive support. Show more
Empower adults facing mental health challenges as a Behavioral Specialist I.Deliver person-centered interventions that promote recovery and resilience within a multidisciplinary team.Your role is c... Show more
Department: Nair General Research.Employee Type: Temporary, Part Time.Number of Weeks (Temporary): 50.Reason for Posting: This is a new position.Shift Start: Hours are subject to change based on op... Show more
A holistic support service provider in Hamilton, Ontario is looking for an experienced professional to join their team.The ideal candidate will have at least 5 years of experience working with neur... Show more
A national health services provider in Hamilton, Ontario seeks a Disability Management Services Coordinator.This individual will oversee administrative tasks, coordinate assessments, and ensure eff... Show more
James Snow Parkway, Milton, ON L9T 8L1.Fast, friendly and customer focused.As a Uline Bilingual Customer Support Specialist, you’ll dig into order details to deliver the legendary service our custo... Show more
Join Stryker as a Hybrid Rebates Specialist in Waterdown, Ontario, where you will facilitate accurate execution of rebate programs, ensuring compliance and supporting data integrity.Influence busin... Show more
L3Harris is dedicated to recruiting and developing high‑performing talent who are passionate about what they do.Our employees are unified in a shared dedication to our customers’ mission and quest ... Show more
A charity service organization in Hamilton is seeking a Residential Counsellor to support adults with developmental disabilities.Responsibilities include promoting independence, ensuring physical n... Show more
Direct Support Facilitators - Group Living provide support and assistance to clients within our group living settings, delivering social, recreational and learning based activities within the commu... Show more
Together, we do amazing things every day.Imagine a supportive employer, a career that fits your lifestyle, and many learning opportunities.With the Hamilton Family Health Team, you can have all of ... Show more
Make a meaningful impact at Hamilton Family Health Team as a Quality Improvement Decision Support Specialist.This hybrid position emphasizes the importance of quality data in enhancing patient care... Show more
