Human Resources (HR) Specialist #26-13960

Location: Toronto, Ontario (Hybrid — 4 days onsite, 1 day remote)

Duration: 6-month contract (extension & conversion possible based on performance)

Schedule: Monday to Friday, 9:00 AM – 5:00 PM (no overtime, no rotation)

Job Description:

• Join a dynamic team dedicated to enhancing colleague well-being. As part of the Client's Retirement, Benefits, and Well-being (RBW) team within Total Rewards, you'll help design and deliver programs that empower colleagues to stay physically thriving, mentally flourishing, financially secure, and socially connected.
• Reporting to the Senior Manager, DC & Savings Plans, this role supports the execution of key activities related to the Client's Employee Ownership Plan (EOP).
• The HR Specialist, Savings Programs will coordinate the wind-down of inactive EOP accounts, including follow-up with former plan members, issue resolution, and supporting the delivery of payments.
• The role also supports work related to unclaimed balances by conducting research, gathering information, and helping track and organize inputs from partners.
• This role works closely with service providers, trustees, and internal partners across RBW, Finance, Legal, and Operations. It requires strong organization, attention to detail, and the ability to manage multiple activities while addressing issues as they arise.

Responsibilities:

• Coordinate EOP wind-down activities — support the execution of plans to close inactive EOP accounts by tracking activities, following up on outstanding items, and helping ensure timelines are met
• Manage member follow-ups and inquiries — conduct outreach to former plan members regarding outstanding payments (e.g., uncashed cheques), respond to inquiries, and work with delivery teams to resolve issues
• Support payment coordination and issue resolution — work with service providers and internal teams to facilitate payments and help resolve exceptions, discrepancies, or processing issues
• Work with internal and external partners — coordinate with RBW, Finance, Legal, Operations, service providers, and trustees to support day-to-day activities and address operational questions
• Assist in locating missing plan members — use internal tools and external search firms to help confirm contact information and support outreach efforts
• Support work related to unclaimed balances — conduct research, gather data, and organize information to support the development of longer-term approaches and processes
• Track progress and maintain reporting — maintain trackers and provide regular updates on status, outstanding items, and risks
• Identify and escalate issues — recognize gaps or challenges in execution and raise issues or risks to management in a timely manner

Experience:

• 5+ years of experience in HR, pensions, benefits, finance, or a related role (5–7 years preferred)
• Experience supporting or coordinating activities involving multiple stakeholders
• Project management experience — comfortable owning and driving a project end to end
• Experience working with plan members, service providers, and internal partners to resolve issues
• Call center or member-facing phone experience is an asset

Skillsets:

• Strong Excel proficiency, including tracking and reporting
• Workday and/or SuccessFactors experience
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Word)
• Strong communication skills (written and verbal), with the ability to provide clear and concise updates
• Strong attention to detail, with the ability to review information across sources and identify issues
• Strong organizational skills; able to manage multiple tasks and follow through on outstanding items
• Problem-solving mindset — persistent in finding solutions
• Relationship management skills

Education:

• University degree required

Additional Qualifications:

• Understanding of pension or savings plans is an asset
• Upbeat, resilient personality; comfortable with phone-based member outreach

Licenses: Not required

Certifications: CBS (Certified Benefits Specialist) an asset; CHRP nice to have

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement: By applying, you acknowledge that AI-assisted tools may be used during hiring.