Collaboration Technical Specialist-2

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

What youll be doing

Youll be joining CIBCs Collaboration Services team. Youll be responsible for providing administration governance operational support and technical expertise for Microsoft 365 collaboration and information governance services including SharePoint Online Microsoft Teams OneDrive for Business Microsoft Purview Information Protection capabilities such as Sensitivity Labels Microsoft Forms and Microsoft Copilot. Youll support enterprise-wide adoption by maintaining secure scalable and compliant collaboration environments implementing governance controls and enabling productivity across the organization. Youll investigate and resolve technical issues manage escalations support service reliability and collaborate with business and technology partners to deliver operational addition youll support integrations with Microsoft Power Platform services including Power Apps Power Automate and Power Pages while ensuring alignment with enterprise security compliance privacy records management and risk management requirements.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How youll succeed

• Production Support-Provide administration and operational support for SharePoint Online Microsoft Teams OneDrive for Business Microsoft Purview Microsoft Copilot Microsoft Forms and Information Protection. Investigate and resolve incidents service disruptions governance issues data classification challenges and user requests. Prioritize work by business impact and risk monitor platform health manage tenant configurations support data governance maintain information protection controls and implement measures to enhance stability security compliance and user experience.

• Partnership -Collaborate with stakeholders and teams to drive adoption of Microsoft 365 collaboration and governance solutions. Serve as a trusted advisor on SharePoint Online Microsoft Teams Microsoft Purview Information Protection Microsoft Copilot governance and records management. Support training and adoption initiatives ensuring solutions align with organizational policies regulatory requirements privacy standards and governance -generated responses may be incorrect or outdated

• Projects Delivery-Serve as a subject matter expert for SharePoint Online Microsoft Teams Microsoft Purview and related Microsoft 365 collaboration technologies. Support design implementation governance and operational readiness of platform capabilities and business solutions. Assess changes evaluate solutions and ensure compliance with security privacy risk and information governance standards. Collaborate with teams to establish governance controls information protection records management content lifecycle practices and collaboration standards. Research emerging Microsoft technologies and recommend enhancements for platform capabilities governance compliance and user productivity.

Who you are

• You can demonstrate 5 years experience in Microsoft 365 collaboration and information governance technologies including SharePoint Online Microsoft Teams OneDrive for Business Microsoft Purview Information Protection solutions such as Sensitivity Labels Microsoft Forms and Microsoft Copilot. You have experience supporting enterprise collaboration platforms content management solutions records management information governance programs data classification initiatives content lifecycle management compliance controls and enterprise SaaS services. Experience with Microsoft Power Platform including Power Apps Power Automate and Power Pages is considered an asset. You possess strong troubleshooting operational support stakeholder engagement governance and problem-solving skills with experience supporting enterprise-scale Microsoft 365 environments in a large and complex organization. Microsoft 365 Microsoft Purview Information Protection or Microsoft Power Platform certifications are considered strong assets.

• Your influence makes a difference. You know that relationships and networks are essential to success. You inspire outcomes by sharing your expertise.

• Youre digitally savvy. You seek out innovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• You know that details matter. You notice things that others dont. Yourcritical thinking skills help to inform your decision making.

• You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because its the right thing to do.

• Values matter to you. You bring your real self to work and you live our values trust teamwork and accountability

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career rather than just a paycheck.

• We work to recognize you in meaningful personalized ways including a competitive salary incentive pay banking benefits a benefits program* defined benefit pension plan* an employee share purchase plan a vacation offering wellbeing support and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

Job Location

Toronto-81 Bay 14th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking Application Production Support Brokerage Services Business Requirements Identifying Opportunities Impact Analysis Implementation Planning IT Operations Support Technical Knowledge Work Collaboratively

Required Experience:

IC

Experience: years
Vacancy: 1