Talent.com
Caseware
Remote Head of Professional ServicesCaseware • North Vancouver, British Columbia
Remote Head of Professional Services

Remote Head of Professional Services

Caseware • North Vancouver, British Columbia
30+ days ago
Job type
  • Full-time
  • Permanent
  • Remote
Job description
Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!
We’re looking for a visionary Head of Professional Services to lead the global delivery of client onboarding, implementation, training, and migration services. If you’re passionate about delivering exceptional client outcomes, scaling professional services at a global SaaS company, and making a strategic impact—this role is for you.
❗This is a full-time, permanent position. 📍 Location: This position is available to all applicants residing and eligible to work in Canada, USA, UK, Europe or Australia.

What you will be doing:

    • Lead Our Global Services Strategy:
    • Own and evolve Caseware’s Professional Services strategy across onboarding, implementation, training, and migrations.
    • Build scalable, high-impact service models that support firms of all sizes—across North America, EMEA, and APAC.
    • Set standards, frameworks, and KPIs to deliver consistency, quality, and efficiency worldwide.

    • Oversee Cloud Migrations:
    • Guide firms through seamless transitions from on-premise to Caseware’s cloud platform.
    • Drive execution of complex migration projects using tools like Caseware CloudBridge and bulk import templates.
    • Ensure data integrity, accurate setup, and minimal disruption for clients.

    • Deliver Exceptional Client Experiences:
    • Act as an executive sponsor for strategic clients, providing white-glove guidance throughout their implementation journey.
    • Tailor services to client workflows across audit, review, and AUP engagements.
    • Collaborate cross-functionally to solve challenges and exceed client expectations.

    • Drive Operational Excellence:
    • Lead global service delivery teams, and manage overall resourcing, forecasting, and service efficiency.
    • Identify opportunities for automation, tooling, and process improvements.
    • Continuously improve time-to-value and project performance metrics.

    • Own Services Revenue and Team Growth:
    • Lead global service delivery teams,and manage overall resourcing, forecasting, and service efficiency.
    • Identify opportunities for automation, tooling, and process improvements.
    • Continuously improve time-to-value and project performance metrics

What you will bring:

    • 10+ years of leadership experience in Professional Services, Customer Success, or SaaS delivery roles.
    • Proven ability to scale global services teams and deliver complex client implementations or data migrations.
    • Deep knowledge of accounting/audit workflows and engagement file structures.
    • Experience with Caseware tools is a strong asset.
    • Strong communication and stakeholder management skills—including executive presence.
    • Experience with mid- to large-sized accounting firms and familiarity with hybrid cloud environments.
What's in it for you:
▪️Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions. ▪️We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team. ▪️Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance. ▪️We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans. ▪️We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success. ▪️Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth. ▪️We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.
About Caseware:Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.
With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.
One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at talent@caseware.com.
Background Check:Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residing in the Netherlands and Germany are excluded from undergoing background checks via Certn.co
Security and Fraud:Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @caseware.com and our open positions are always listed on reputable job boards and on our website https://jobs.lever.co/caseware. We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.
Create a job alert for this search

Remote Head of Professional Services • North Vancouver, British Columbia

Similar jobs

Global Head Of Sales — Remote & Growth Leader

Armstrong CollectiveVancouver, Canada
Remote
Full-time

A leading luxury train company is seeking a Vice President of Global Sales to oversee its global commercial sales organization.This executive role involves leading teams across Canada, the USA, EME... Show more

 • Promoted • New!

Remote Head of Engineering for Fintech Platform

KoyfinVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A progressive fintech company in Canada is seeking a Head of Engineering to scale their analytics platform.This role involves defining technical strategy, building a high-performing engineering tea... Show more

 • Promoted

Head of Product Operations

PVH (Tommy Hilfiger/Calvin Klein)Vancouver, British Columbia, Canada
Full-time

As the Head of Product Operations, you will build and run the operating system that enables the product organization to plan, decide, and ship with clarity, speed, and accountability.Reporting to t... Show more

 • Promoted

Remote Personal & Leadership Coach — Flexible Contractor

Freedom Edit CoVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading coaching and development firm is seeking Remote Consultants to promote personal and leadership development programs.This flexible position allows professionals to work remotely and manage... Show more

 • Promoted

Head of Sales — Wealth Platforms (Canada & US)

Super AdvisorVancouver, Metro Vancouver Regional District, CA
Full-time

A leading wealth management platform is seeking a Head of Sales to drive pipeline growth and convert leads into agreements.This executive role requires 5+ years of sales experience in fintech or we... Show more

 • Promoted

Remote SEO Partnerships Specialist

Inspira EducationVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading edtech company is seeking a Partnership Development Specialist to enhance their SEO initiatives.This remote position requires 2+ years of experience in partnership development and a solid... Show more

 • Promoted

Head of Product Experience, FC

Electronic ArtsVancouver, Metro Vancouver Regional District, CA
Full-time

Electronic Arts creates next-level entertainment experiences that inspire players and fans around the world.Here, everyone is part of the story.Part of a community that connects across the globe.A ... Show more

 • Promoted

Head Of Technology & Platform Excellence (Remote Bc) - $140,000 - $200,000 A Year - Remote

Kano Applications Inc.West End, Canada
Remote
Full-time

Oversees technical excellence, security, and platform operations for a gaming company.Sets technical vision, improves performance, and mentors leaders. Show more

 • Promoted

Head of Product & Platform Strategy (Remote)

BlurbVancouver, Metro Vancouver Regional District, Canada
Remote
Full-time

A media technology company is seeking a Director of Product to define product direction and platform strategy.This hands-on leadership role involves collaborating with engineering, design, and lead... Show more

 • Promoted

EMEA Professional Services Engagement Manager Focusing on Outcomes

GitLabVancouver, Metro Vancouver Regional District, Canada
Full-time

Lead the charge in EMEA as a Professional Services Engagement Manager.Drive customer success through tailored proposals and engagement strategies in a fully remote capacity.As a senior professional... Show more

 • Promoted

Strategic Tech Referrals Partner (Remote, Revenue Share)

Deliver Digital Inc.Vancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A technology advisory firm is seeking a Strategic Referral Partner to utilize their network of business leaders to facilitate technology decision-making.Responsibilities include introducing compani... Show more

 • Promoted

CEO, Head of Global Services

ToptalVancouver, Metro Vancouver Regional District, CA
Full-time

Be among the first 25 applicants.Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand.With $200+ million in annual rev... Show more

 • Promoted

Remote Head of Global Legal & Tax Strategy

Devoted StudiosVancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A video game production company is seeking a Head of Legal to manage operational and strategic legal responsibilities across international expansion.The ideal candidate will possess extensive exper... Show more

 • Promoted

Professional Services Consultant

MariaDBVancouver, Metro Vancouver Regional District, Canada
Full-time

Professional Services Consultant.Professional Services Consultant.Direct message the job poster from MariaDB.MariaDB is making a big impact on the world.Whether you’re checking your bank account, b... Show more

 • Promoted

Head of Risk - Remote

BitfinexVancouver, Metro Vancouver Regional District, Canada
Remote
Full-time

Be among the first 25 applicants.Inspired by Bitcoin's vision of financial freedom, we are committed to empowering individuals to transact and connect seamlessly across the globe.From the early day... Show more

 • Promoted

Remote Head of Customer Success & Strategy

Kinsta®Vancouver, Metro Vancouver Regional District, CA
Remote
Full-time

A leading managed WordPress hosting provider is seeking a Head of Customer Success to shape its customer success strategy.The role involves overseeing initiatives to improve customer satisfaction, ... Show more

 • Promoted

Head Of Technology - $140,000 - $200,000 A Year - Remote

KanoNorth Vancouver, Canada
Remote
Full-time

The Head of Technology will lead technical excellence, security, and platform operations for a remote-first gaming company. Show more

 • Promoted

Head of Product Incubation

Martell MediaVancouver, Metro Vancouver Regional District, Canada
Full-time

We are hiring a Head of Product to run product incubation end-to-end.This is a founder-level role inside the studio.You will recruit elite Business Leader / Technical Leader pairs, drive presales, ... Show more

 • Promoted

Head of Product

Arcadia SearchVancouver, Metro Vancouver Regional District, Canada
Full-time

A top-performing Layer 1 blockchain project—already a top 10 by TVL—is hiring a Head of Product to lead core product strategy across its protocol infrastructure, DeFi stack, and user-facing applica... Show more

 • Promoted

Senior Professional Services Consultant

SoftchoiceVancouver, Metro Vancouver Regional District, Canada
Full-time

Transform business outcomes with Softchoice as a Senior Professional Services Consultant focusing on identity and messaging solutions.Lead various client projects on Microsoft technologies.As a key... Show more