Talent.com
Caseware
Remote Head of Professional ServicesCaseware • North Vancouver, British Columbia
Remote Head of Professional Services

Remote Head of Professional Services

Caseware • North Vancouver, British Columbia
Il y a plus de 30 jours
Type de contrat
  • Temps plein
  • Permanent
  • Télétravail
Description de poste
Caseware is one of Canada's original Fintech companies, having led the global audit and accounting software industry for over 30 years, with more than 500,000 users across 130 countries and available in 16 different languages. While you might not have heard of us (yet) over 36,000 accounting and audit professionals list Caseware as a skill on their LinkedIn profiles!
We’re looking for a visionary Head of Professional Services to lead the global delivery of client onboarding, implementation, training, and migration services. If you’re passionate about delivering exceptional client outcomes, scaling professional services at a global SaaS company, and making a strategic impact—this role is for you.
❗This is a full-time, permanent position. 📍 Location: This position is available to all applicants residing and eligible to work in Canada, USA, UK, Europe or Australia.

What you will be doing:

    • Lead Our Global Services Strategy:
    • Own and evolve Caseware’s Professional Services strategy across onboarding, implementation, training, and migrations.
    • Build scalable, high-impact service models that support firms of all sizes—across North America, EMEA, and APAC.
    • Set standards, frameworks, and KPIs to deliver consistency, quality, and efficiency worldwide.

    • Oversee Cloud Migrations:
    • Guide firms through seamless transitions from on-premise to Caseware’s cloud platform.
    • Drive execution of complex migration projects using tools like Caseware CloudBridge and bulk import templates.
    • Ensure data integrity, accurate setup, and minimal disruption for clients.

    • Deliver Exceptional Client Experiences:
    • Act as an executive sponsor for strategic clients, providing white-glove guidance throughout their implementation journey.
    • Tailor services to client workflows across audit, review, and AUP engagements.
    • Collaborate cross-functionally to solve challenges and exceed client expectations.

    • Drive Operational Excellence:
    • Lead global service delivery teams, and manage overall resourcing, forecasting, and service efficiency.
    • Identify opportunities for automation, tooling, and process improvements.
    • Continuously improve time-to-value and project performance metrics.

    • Own Services Revenue and Team Growth:
    • Lead global service delivery teams,and manage overall resourcing, forecasting, and service efficiency.
    • Identify opportunities for automation, tooling, and process improvements.
    • Continuously improve time-to-value and project performance metrics

What you will bring:

    • 10+ years of leadership experience in Professional Services, Customer Success, or SaaS delivery roles.
    • Proven ability to scale global services teams and deliver complex client implementations or data migrations.
    • Deep knowledge of accounting/audit workflows and engagement file structures.
    • Experience with Caseware tools is a strong asset.
    • Strong communication and stakeholder management skills—including executive presence.
    • Experience with mid- to large-sized accounting firms and familiarity with hybrid cloud environments.
What's in it for you:
▪️Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions. ▪️We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team. ▪️Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance. ▪️We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans. ▪️We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success. ▪️Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth. ▪️We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.
About Caseware:Caseware's cutting-edge software products are meticulously designed for accounting firms, corporations, and governments. Our teams are continually collaborating, innovating, and building upon our existing suite of products. With a customer-focused mindset, we are building technology that is shaping what the future of audits, financial reporting, and financial data analytics will look like.
With a recent strategic investment from Hg Capital in 2020, Caseware is now in its next major growth phase as we double down on the people and products that have made Caseware so successful to date.
One of Caseware's core values is Many Voices, One Team and with that in mind, we're dedicated to building teams as diverse as our customers in an equitable and inclusive way. We welcome and encourage candidates of all backgrounds to apply. Should you require accommodations or have any questions at any point during the application or interview process, please e-mail our People Operations team at talent@caseware.com.
Background Check:Any candidates successful in obtaining an offer for a position will need to successfully complete a background check through Certn.co which typically includes an Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check as well. Candidates residing in the Netherlands and Germany are excluded from undergoing background checks via Certn.co
Security and Fraud:Caseware takes the security of candidates seriously. All legitimate communication from us will come from email addresses ending in @caseware.com and our open positions are always listed on reputable job boards and on our website https://jobs.lever.co/caseware. We will NEVER ask for payment or financial information from you. If you receive an unsolicited job offer, proceed with extreme caution.
Créer une alerte emploi pour cette recherche

Remote Head of Professional Services • North Vancouver, British Columbia

Offres similaires

Global Head Of Sales — Remote & Growth Leader

Armstrong CollectiveVancouver, Canada
Télétravail
Temps plein

A leading luxury train company is seeking a Vice President of Global Sales to oversee its global commercial sales organization.This executive role involves leading teams across Canada, the USA, EME... Voir plus

 • Offre sponsorisée

Head Of Client Experience - C$90,000 - C$100,000 A Year

UplifterWest End, Canada
Temps plein

Leads the end-to-end customer support experience post-go-live, managing Onboarding, Client Services, and Technical Solutions to ensure scalable and high-quality service.Focuses on operational excel... Voir plus

 • Offre sponsorisée

Head Of Technology & Platform Excellence (Remote Bc) - $140,000 - $200,000 A Year - Remote

Kano Applications Inc.North Vancouver, Canada
Télétravail
Temps plein

Oversees technical excellence, security, and platform operations for a gaming company.Sets technical vision, improves performance, and mentors leaders. Voir plus

 • Offre sponsorisée

Remote Head of Engineering for Fintech Platform

KoyfinVancouver, Metro Vancouver Regional District, CA
Télétravail
Temps plein

A progressive fintech company in Canada is seeking a Head of Engineering to scale their analytics platform.This role involves defining technical strategy, building a high-performing engineering tea... Voir plus

 • Offre sponsorisée

Head of Product Operations

PVH (Tommy Hilfiger/Calvin Klein)Vancouver, British Columbia, Canada
Temps plein

As the Head of Product Operations, you will build and run the operating system that enables the product organization to plan, decide, and ship with clarity, speed, and accountability.Reporting to t... Voir plus

 • Offre sponsorisée

Head Of Live Production & Technical Operations - C$130,000 - C$150,000 A Year

PNEVancouver, Canada
Temps plein

Oversee technical operations for concerts and events, supervise crew, and manage finances.Requires 10+ years of experience in live event production. Voir plus

 • Offre sponsorisée

EMEA Professional Services Engagement Manager Focusing on Outcomes

GitLabVancouver, Metro Vancouver Regional District, Canada
Temps plein

Lead the charge in EMEA as a Professional Services Engagement Manager.Drive customer success through tailored proposals and engagement strategies in a fully remote capacity.As a senior professional... Voir plus

 • Offre sponsorisée

Head Of Product Operations

AsanaVancouver, Canada
Temps plein

OverviewAs the Head of Product Operations, you will build and run the operating system that enables the product organization to plan, decide, and ship with clarity, speed, and accountability.Report... Voir plus

 • Offre sponsorisée

Strategic Tech Referrals Partner (Remote, Revenue Share)

Deliver Digital Inc.Vancouver, Metro Vancouver Regional District, CA
Télétravail
Temps plein

A technology advisory firm is seeking a Strategic Referral Partner to utilize their network of business leaders to facilitate technology decision-making.Responsibilities include introducing compani... Voir plus

 • Offre sponsorisée

SaaS Co-Founder & Head of Product - 100% Remote

EWORVancouver, Metro Vancouver Regional District, Canada
Télétravail
Temps plein

A leading startup incubation firm in Ottawa seeks a SaaS Co-Founder / Head of Product to help launch and scale startups.The position offers extensive coaching and access to a network of top founder... Voir plus

 • Offre sponsorisée

Head of Risk - Remote

BitfinexVancouver, Metro Vancouver Regional District, CA
Télétravail
Temps plein

Be among the first 25 applicants.Inspired by Bitcoin's vision of financial freedom, we are committed to empowering individuals to transact and connect seamlessly across the globe.From the early day... Voir plus

 • Offre sponsorisée

CEO, Head of Global Services

ToptalVancouver, Metro Vancouver Regional District, CA
Temps plein

Be among the first 25 applicants.Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand.With $200+ million in annual rev... Voir plus

 • Offre sponsorisée

Professional Services Consultant

MariaDBVancouver, Metro Vancouver Regional District, Canada
Temps plein

Professional Services Consultant.Professional Services Consultant.Direct message the job poster from MariaDB.MariaDB is making a big impact on the world.Whether you’re checking your bank account, b... Voir plus

 • Offre sponsorisée

Head of Product

Arcadia SearchVancouver, Metro Vancouver Regional District, CA
Temps plein

A top-performing Layer 1 blockchain project—already a top 10 by TVL—is hiring a Head of Product to lead core product strategy across its protocol infrastructure, DeFi stack, and user-facing applica... Voir plus

 • Offre sponsorisée

Head Of Technology - $140,000 - $200,000 A Year - Remote

KanoNorth Vancouver, Canada
Télétravail
Temps plein

The Head of Technology will lead technical excellence, security, and platform operations for a remote-first gaming company. Voir plus

 • Offre sponsorisée

Head of Product Incubation

Martell MediaVancouver, Metro Vancouver Regional District, Canada
Temps plein

We are hiring a Head of Product to run product incubation end-to-end.This is a founder-level role inside the studio.You will recruit elite Business Leader / Technical Leader pairs, drive presales, ... Voir plus

 • Offre sponsorisée

Remote Head of Customer Success & Strategy

Kinsta®Vancouver, Metro Vancouver Regional District, CA
Télétravail
Temps plein

A leading managed WordPress hosting provider is seeking a Head of Customer Success to shape its customer success strategy.The role involves overseeing initiatives to improve customer satisfaction, ... Voir plus

 • Offre sponsorisée

Head of Product & Platform Strategy (Remote)

BlurbVancouver, Metro Vancouver Regional District, CA
Télétravail
Temps plein

A media technology company is seeking a Director of Product to define product direction and platform strategy.This hands-on leadership role involves collaborating with engineering, design, and lead... Voir plus

 • Offre sponsorisée

Senior Professional Services Consultant

SoftchoiceVancouver, Metro Vancouver Regional District, Canada
Temps plein

Transform business outcomes with Softchoice as a Senior Professional Services Consultant focusing on identity and messaging solutions.Lead various client projects on Microsoft technologies.As a key... Voir plus

 • Offre sponsorisée

Global Head Of Sales – Wearables (Remote-Friendly) - C$140,000 - C$160,000 A Year

Vitalist Inc. (VITA - TSXV)Vancouver, Canada
Télétravail
Temps plein

Lead sales strategy for Reebok Smartwatch, manage a sales team, and maintain key partner relationships. Voir plus