This is a remote position.
Enterprise Service Desk Analyst (Large Enterprise Environment)
Location Requirement: Candidates must be currently located in Canada and available to work within Canadian business hours.
Location: Remote Standard business hours (EST/CST aligned schedule flexible between 7 AM 7 PM CST)
Experience: 5 years required Participate in on-call rotations and critical incident response when required
Contract Duration: 6 months (with potential for extension)
Required Certifications (Must Have minimum 2):
We are seeking a highly skilled Enterprise Service Desk Analyst to join a large-scale enterprise IT environment supporting mission-critical systems infrastructure and end users across a complex and highly structured organization.
This role operates in a high-volume SLA-driven environment where precision accountability and operational discipline are essential. This is not a basic helpdesk position it requires strong technical depth and the ability to support complex enterprise systems under pressure.
Key Responsibilities
Required Experience & Skills
Enterprise Operating Environment
Nice to Have
What Were Looking For
Enterprise Service Desk Analyst • Toronto, Ontario, Canada
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