Manager, Fraud Risk Management

Overview

Haventree Bank is a private Canadian Schedule 1 bank specializing in alternative mortgage programs and insured GIC deposits. We help hardworking Canadians from coast-to-coast achieve homeownership by offering flexible mortgage solutions. Our insured GIC deposits offer competitive rates and are available through a variety of wealth management platforms.

About Haventree Bank

Headquartered in Toronto, Ontario, Haventree Bank (Haventree) is a mission driven alternative mortgage lender. The name Haventree is representative of the bank’s mission to help its customers find a place of refuge and to lay down new roots for the future. Haventree exists to be a catalyst of financial security and upward mobility for Canadians who are underserved by the traditional financial system.

Major Duties & Responsibilities

• Assist in designing and implementing fraud prevention frameworks, policies and controls tailored to a suite of new products
• Support the design, enhancement, and ongoing maintenance of fraud detection tools, reporting frameworks, and real-time monitoring capabilities to identify suspicious activity
• Analyze large datasets to detect early fraud trends, identify anomalies, and recommend countermeasures
• Use SQL, Python, and visualization tools (e.g., Tableau) to build dashboards that track key fraud metrics and emerging trends
• Support the testing and refinement of machine learning-driven fraud models
• Develop and deliver fraud trend reports to leadership, highlighting high-risk areas, fraud attack vectors and recommendations
• Implement A/B testing for fraud strategies to measure their impact on fraud reduction and false positives
• Collaborate with product managers and engineers to strengthen fraud prevention tools and integrate risk signals across the customer journey
• Partner with Operations to build fraud-related processes and establish policies
• Support fraud risk assessments, forecasting fraud losses, and preparing materials for key stakeholders
• Identify and implement automation opportunities to improve fraud detection efficiency and reduce manual review workload
• Oversee end-to-end card lifecycle processes, including card issuance, usage monitoring, and ensuring a seamless and secure customer experience
• Establish, manage and optimize chargeback processes by identifying trends, improving dispute handling, and enhancing overall customer and operational outcomes
• Work with vendors and internal teams to optimize usage of tools and technology
• Act as a key point of contact for internal teams, addressing inquiries related to fraud losses, trends, and insights
• Serve as a mentor and coach to team members by providing timely, continuous feedback to support the achievement of both development and operational objectives

Qualifications & Experience

Degrees, Diplomas & Certifications:

• A university degree in a related field, such as Business, Engineering, Data Science, or equivalent

Years and Range of Experience Required to Perform the Job:

• The position requires 5+ years of experience in fraud operations, financial crime, or risk management within the financial services industry
• Demonstrate a strong understanding of fraud vectors, tactics, and emerging trends across a broad range of financial products and services
• Proven experience working with card programs and payment ecosystems, with a strong understanding of fraud risks and controls
• Experience working with fraud detection tools, SQL, Python, Tableau for visualizations and analytics
• Familiarity with fraud risk management – ideally at a startup or high growth-environment
• Strong communication skills, with the ability to translate data insights into actionable business recommendations
• Demonstrate a self-driven, energetic, and results-oriented approach, with a strong commitment to delivering value to the organization
• Experience with KYC processes and AML/ATF requirements would be an asset
• The position requires strong written and verbal communication skills and exceptional organization and time management skills

While we thank everyone for their interest in Haventree Bank, please note that only candidates selected for an interview will be contacted. Haventree Bank is committed to providing accommodation when needed. If you require an accommodation, we will work with you to meet your needs.

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• Haventree Bank embraces equal opportunity, diversity, and inclusion. Please let us know if you require any accommodations during the recruitment and selection process by contacting accessibility@haventreebank.com

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