Managed Services Specialist, EVVRCM

About AlayaCare

At AlayaCare were more than just a fast-growing SaaS company; were a team of people passionate about transforming home healthcare. Our cloud-based platform empowers care providers around the world to deliver better outcomes for their clients.

With 650 employees across Canada the US Australia and Brazil were united by a shared mission and a strong culture of transparency growth and human connection. Whether youre early in your career or a seasoned expert AlayaCare offers the opportunity to grow your impact your skills and your career.

About the Role

As a Managed Services Specialist Revenue Cycle Management (RCM) you will help home and community care organizations protect their revenue and stay compliant so they can focus more time on delivering quality care. You will sit within our Customer Success organization and partner closely with our Product Professional Services Customer Success and Support teams to guide customers through complex Electronic Visit Verification (EVV) billing and payer requirements.

You will lead EVV activations and certifications support high-stakes billing and compliance initiatives and act as a trusted advisor to both operational and implementation-phase customers. Operating in a highly regulated Medicaid and EVV environment you will translate evolving regulations and payer rules into practical workflows and configurations that drive accurate billing and revenue realization. If you are energized by solving complex RCM challenges and turning regulatory requirements into smooth customer experiences this role is for you.

What Youll Do

• Lead EVV activations and certifications for new and existing customers so they meet payer and aggregator compliance requirements.

• Validate complex customer requirements and configurations to support accurate billing and EVV compliance across diverse payer programs.

• Serve as a trusted advisor to customers guiding them to achieve revenue cycle performance goals through effective EVV billing and operational processes.

• Investigate and resolve complex EVV billing and revenue cycle issues in collaboration with customers aggregators and internal teams.

• Support and stabilize high-priority customer escalations related to EVV billing compliance and revenue cycle workflows.

• Research and track state-specific EVV regulations payer requirements and industry trends to keep customers and internal teams ready for change.

• Support configuration validation testing user training and go-live activities for EVV and billing workflows to ensure successful customer launches.

• Develop and maintain documentation best practices and enablement materials that improve internal enablement and customer self-sufficiency.

• Deliver training and enablement sessions for customers and internal stakeholders on EVV billing workflows compliance requirements and RCM best practices.

• Collaborate with Product teams to identify enhancement opportunities influence roadmap priorities and validate fixes related to EVV and revenue cycle functionality.

• Use AI tools responsibly to streamline repetitive work improve quality and share learnings that elevate how the team operates.

What You Bring to the Team

• 4 years of experience in revenue cycle management and/or home health care.

• 2 years of experience with Medicaid-based home health services and deep familiarity with EVV requirements and workflows.

• Demonstrated ability to recognize articulate and solve complex problems across EVV billing and revenue cycle processes.

• Strong communication and interpersonal skills including experience engaging with customer leadership and presenting data or trends.

• Proven ability to manage multiple projects at once and adapt quickly while handling competing priorities and deadlines.

• Experience creating and maintaining clear process-based documentation and guides.

• A proactive self-directed work style with a strong sense of ownership and accountability for customer outcomes.

• Demonstrated working knowledge of AI and real examples of using AI tools to enhance the quality efficiency or impact of your day-to-day work.

• Deep expertise in the AlayaCare platform or similar home and community care or RCM platforms is an asset.

• Experience managing and maintaining EVV compliance data including analyzing and presenting trends is an asset.

Location and Work Model

This role is based in the Greater Toronto Area and follows AlayaCares work model for that location. Roles in Montreal Toronto and Victoria BC are hybrid with in-office collaboration days each week while US-based roles are remote with virtual collaboration and no expectation of fully in-person work.

Why Join AlayaCare

Work With Purpose
At AlayaCare youll help build technology that empowers care providers and improves outcomes for patients and families. Every line of code and every customer interaction contributes to making care more connected accessible and human.

Grow in a High-Trust Culture
We believe in transparency feedback and assuming positive intent. Here youll feel safe to share your ideas and career goals and be supported to achieve them through mentorship career mobility and a promote-from-within philosophy.

Balance That Works for You
We value flexibility and well-being. From Wellness Fridays to volunteer time off to flexible vacation we make sure you have the space to recharge contribute to your community and live your best life.

Benefits That Matter

• Equity in a well-funded scaling company.
• Comprehensive health benefits telemedicine and lifestyle spending accounts.
• Parental leave top-up and family support programs.

Inclusive by Design
We celebrate diverse perspectives and foster belonging through our DEIB initiatives. Employee-led events summits and social activities both in-person and virtual create meaningful connections across our global teams.

AI at Work

At AlayaCare AI is a core part of how we work. Success in this role requires bringing a working knowledge of AI having used AI tools in practice and being able to demonstrate how AI has helped improve the quality efficiency or impact of your work. We look for people who can adapt to new tools and ways of working and use AI responsibly in line with our privacy and security standards. Well support you with the tools training and coaching needed to succeed in an AIenabled environment.

Ready to Join Us

Apply today and be part of a company that makes a real difference in the future of home and community care. Not the right role for you Share this posting with someone who might be a great fit.

AlayaCare uses AI tools during our hiring process to support fair consistent and objective decision-making. Some initial screening steps may be automated to help identify qualified candidates. If your application is declined automatically you may request a human review.

Were committed to creating a workplace where everyone belongs. If you require accommodation during the application process please reach out to

#LI-JM1 #LIHybrid

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1