Enterprise Sales Support Specialist

Why youll love Softchoice:

We are a software-focused IT solutions and services provider that equips organizations to be agile and innovative and for their people to be engaged connected and creative at work. That means moving them to the cloud helping them build the workplace of tomorrow and enabling them to make smarter decisions about their technology. By doing these things we help them create success for their customers and their people.

We stand proudly for our people and support their success through career development and advancement. We are recognized and respected for our culture of inclusion and belonging continuously striving to do whats good for our people and communities.

You are a dynamic sales professional who combines your ability to foster meaningful partnerships with your enthusiasm for technology. You are excited about the opportunity toinnovate;create new offerings and services and continue to drive new levels of efficiency within our Enterprise customer base.

AsEnterpriseSales Support you will have the opportunity to partner with some of our largest and most diversifiedEnterprise and strategic customers with the intention of transitioning into an account manager role within a year.

In this role you willbe responsible forhelping to support our most profitable and complex customers partnering directly with our Enterprise Account Manager team. TheESSrole is an integralrole within ourcustomer support and growth model as your focus on white-glove service activities will improve customer retention and satisfaction and your exposure to the sales process will train you effectively to manage an Enterprise customer account base.In theESSrole you will focusinitiallyon supportive activities to helpmaintainand grow our existing relationships with our Enterprise customers eventually transitioning to diversifying business and growing wallet share as an account owner.As a result you will be able to directlyimpactbusiness outcomesincrease customer satisfaction and prepare for your own career growth.

Whatyoulldo:

• Work asa core supportivepartnerfor our Enterprise customers alongwith ourEnterprise Account Manager and Account Executive teams.

• Assistingwithresearching and fulfilling quote requests providing reporting helping manage a customers annuity businessprovidingpost salessupport

• Stay knowledgeable on the latest technology trends pricing programs and selling processes with each individual customer.

• Build strong relationships with sales reps vendors customers and other co-workers.

• Work effectively with other departments to collaborate and focus on creating the best possible customer experience.

• Work closely with the Customer Success Team and Account Management Team to effectively manage andmaintainourcustomersannuity business.

• Work with Softchoices partners & vendors to find the best pricing product availability and alternative solutions to solve customers needs.

• Assist when with project-based activities such as forecasting equipment arranging specialized delivery andmaintainingdocumentation tracking customer project progress.

• As a teamcollaborativelywork together to decrease escalations and reduce customer risk.

• Identifyopportunities togrow the numbers of vendors we are selling into our Strategic clients.

• Perform complex contract management.

• Consult with dedicated clients andassistin overcoming business problems they face byutilizingour resources and presales teams.

• Can effectivelyfacilitateinteraction between customers and vendors/manufacturers.

Whatyoullbring to the table:

• 2 years of customer service experience.

• 2 years of sales experience

• A high levelof commitment to exceptional customer service and relationshipbuilding

• Strong written and verbal communication skills

• Strong problem solving organizational and interpersonalskills

• The ability to work both individually and in a teamenvironment

• The ability to work in a very fast-paced salesenvironment

• Proficiencyin MS Office tools - Outlook Word Excel PowerPoint

• Experience in using Enterprise grade reporting tools such as Oracle/BIan asset.

• Proficiencyin Salesforce an asset

• Highschool diploma or equivalentpreferred

Not sure if you qualify Think about applying anyway:

We understand that not everyone brings 100% of the skills and experience for the role.

At Softchoice we offer opportunities to a diverse group including those with a variety of workplace experiences and backgrounds. Whether you are new to corporate tech returning to work after a gap in employment or looking to transition and take the next step in your career we are excited to learn more about you and encourage you to apply.

Why Youll Love Working Here:

• The People: Youll thrive in our collaborative environment surrounded by incredible colleagues who foster support and innovation driving our collective success
• High-Performing Culture: At Softchoice we are dedicated to achieving our goals and committed to success for our customers and each other
• Flexibility: Plan your workdays in a way that suits you best
• Award-Winning Workplace: Proudly recognized as a Great Place to Work for 20consecutive years
• Inclusive Culture: We are committed to an inclusive culture where every team member can be their authentic self
• Competitive Benefits: Benefit from competitive perks that start on day one

Inclusion & Equal opportunity employment:

We are an equal opportunity employer committed to diversity inclusion & belonging. People seeking employment at Softchoice are considered without regard to any protected category including but not limited to race color religion national origin age sex marital status ancestry disability veteran status gender identity or sexual orientation.

Require accommodation We are ready to help:

We are proud to provide interview & employment accommodation during the recruitment and hiring process. If you require any accommodation to apply or interview for a position please reach out directly to. We are committed to working with you to best meet your needs.

Our commitment to your experience:

We are committed to the safety of all applicants and team members. With that in mind we have implemented digital interviewing for everyone. We understand that you may need to interview with distractions around you (such as children or furry friends) and we will be doing the same.

Before you start with us we will conduct a criminal record check verify your education and check your references.

When you join Softchoice we will onboard you remotely. Dont worry. Its quick simple and youll be connected with your new team in no time.

Job Requisition ID:7510

EoE/M/F/Vet/Disability

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1