Production Technical Support

We are seeking a senior-level Technical Support Engineer (L3) to join our growing technology division. In this role, you will be the final line of defense for complex technical issues, focusing heavily on advanced, engineering-level troubleshooting, system stability, and deep-dive problem resolution. You will work within an agile framework to ensure our financial systems remain robust, scalable, and secure.

Advantages
Financial Sector Exposure: Gain high-value experience working with critical, enterprise-level financial and payment applications.

Hybrid Flexibility: Enjoy a balanced work-life dynamic with a hybrid schedule (3 days a week onsite in a collaborative environment).

Cutting-Edge & Legacy Fusion: Broaden your technical toolkit by working across both modern Java applications and robust, time-tested enterprise infrastructure.

Responsibilities
Provide advanced Level 3 (L3) engineering support for critical application suites, identifying root causes for complex technical anomalies.

Utilize Agile methodologies and tools (Jira) to track, prioritize, and manage high-priority system incidents and bugs.

Collaborate closely with core development teams to implement long-term code fixes and system optimizations, occasionally reviewing Core Java components.

Monitor system stability, manage infrastructure health, and support applications running within IBM iSeries (AS/400) environments.

Qualifications
Must-Have Qualifications:

- Agile Tools: 3 to 5 years of dedicated experience using Jira for issue tracking, workflow management, or project execution.

- Education: Bachelor’s degree in Computer Science, Information Systems, Finance, or a related technical field.

- Core Technical Experience: 0 to 2 years of practical experience in Application Support.

- Systems Familiarity: Working knowledge or familiarity with IBM iSeries (AS/400) environments and tools (such as Query/400).

Desired / Nice-to-Have Qualifications:

- Familiarity with foundational Core Java.

- Hands-on experience or exposure to RPG, ILE RPG, or CL programming.

- Direct experience with core banking systems, payment processing (SWIFT, ACH, wire transfers), Foreign Exchange (FX) platforms, or trading/capital markets software.

- Understanding of risk, compliance frameworks, and financial regulations for audit processes.

Summary
This is an exceptional opportunity for a detail-oriented, analytical technical support professional who thrives on solving tough technical puzzles. If you possess strong teamwork abilities, excellent communication skills, and have a proven track record managing workflows in Jira, we want to hear from you.

Work Arrangement: Hybrid (3 days a week onsite)

Position Level: Senior Technical Support (L3)

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.