Production Support Engineer

Role Name: Production Support Engineer

Location: Toronto, ON (Hybrid)

Job Description:

We are looking for a Production support Engineer to work for the Commercial Line of Business. An ideal candidate should be the one that has experience as outlined below: -

Below is the detailed Job Description:

Monitoring and Alerting:

• Implement and maintain monitoring systems to proactively identify potential issues and alert engineers to problems before they impact users.

Incident Response:

• Respond to incidents and outages, diagnose problems, and implement solutions to minimize downtime and restore service.

Automation:

• Automate repetitive tasks and processes to improve efficiency and reduce manual effort.

Infrastructure Management:

• Manage and maintain the underlying infrastructure, including servers, networks, and cloud resources.

Capacity Planning:

• Plan for future capacity needs to ensure systems can handle anticipated workloads.

Release Engineering:

• Develop and maintain processes for deploying software updates and releases.

Collaboration:

• Work closely with developers, operations teams, and other stakeholders to ensure system reliability and availability.

Documentation:

• Maintain clear and concise documentation of systems, processes, and procedures.
• Continuous Improvement:
• Identify areas for improvement and implement changes to enhance system reliability and performance.

Skills and Qualifications:

• Cloud Platform (OCP)
• 10+ Years' experience in production support handling Prod incidents.
• Excellent knowledge of OCP with command line.
• Monitoring tools (Dynatrace)
• Operating System (Windows, Linux)
• Scripting (Shell Scripting, Python, Power Shell)
• Database (SQL database management, MongoDB)
• Container Services (Kubernetes)
• Disaster Recovery Planning and execution
• Setting up Devops Pipeline and incorporating various tools.