Site Lead - Tenant Engagement

Make a difference

Is community development your passion? Do you want all the people of Toronto to have the opportunity to thrive? If working in a collaborative environment and feeling like you contribute to the greater good is where you see yourself you may want to consider working with Toronto Community Housing!

The Operations Division supports the Toronto Community Housing Vision and Mission through nurturing revitalized communities and tenants by providing programs, services and partnerships aimed at the needs of children and youth, working families, under/employed youth, seniors, and other vulnerable tenant populations. The Division does this through tenant engagement, accessing services and spaces, integrating healthy communities, providing support for seniors and vulnerable tenants, economic development programs and corporate sponsorships/partnerships.

As a Site Lead with the Youth Strategy development initiative within the Tenant Engagement team you will be reporting to the Program Coordinator, Tenant Engagement in order to connect the youth in our communities. The Site Lead will function as the primary operational lead on the field, responsible for coordinating Senior Program Leader deployment, ensuring consistency in engagement approaches, monitoring progress against timelines & deliverables, and serving as the first point of escalation for issues arising in the community. The Site Lead will also provide mentorship and ongoing support to Senior Program Leader's, recognizing the developmental nature of these roles and the need for hands-on guidance to maintain quality and accountability.

Program Timelines:

The contract term for this position will be approximately 6 months, working up to approximately 17.25 hours per week.

IMPORTANT: Please note that there will be mandatory trainings for all new hires and this training is not optional. If candidates are unable to attend all of the mandatory trainings they will not be considered for the role. Majority of trainings will be at our Central region office located at downtown Toronto. CANDIDATES MUST BE READY AND AVAILABLE TO WORK THE FULL DURATION OF THE EMPLOYMENT CONTRACT.

Responsibilities:

Staff Management and Supervision

• As a Site Lead – Engage Together, you will supervise a team of Senior Program Leaders. Overseeing staff’s day to day responsibilities, operations, and the implementation of programming, quality control and safety.
• Assign daily tasks to Senior Program Leaders and conduct checks to ensure that those tasks are being completed according to program standards and provide support and coaching where needed.
• Ensure program standardization plan provided by leadership team and provide quality assurance supports to get on track when no longer aligned with plan.
• Provide direct supervision of Senior Program Leaders, including monitoring and addressing performance, providing feedback and leadership opportunities to support youth staff develop their skills.
• Document Senior Program Leaders attendance, and support Senior Program Leaders to have good work attendance.
• Provide structured coaching, ongoing feedback, and performance check-ins to support SPL leadership development.
• Organize workflow and ensure that Senior Program Leaders understand their duties or delegated tasks.
• Maintain personnel records.
• Assist with the implementation and delivery of Senior Program Leaders training and professional development workshops.

Program Coordination and Implementation

• Assist Program Coordinators with final planning and coordination of activities to implement program plans while maintaining high standards of service excellence.
• Assist with all program administrative duties and record keeping accurately, and in a timely manner.
• Promote a supportive and positive relationship with TCHC tenants, partners, service providers and the larger community.
• Prepare morning reporting documents including, staff attendance sign-in, readiness checklist and sends reports to Program Coordinator by pre-determined time/s.
• Conduct program audits to ensure that program plans are being followed and make amendments to meet the needs and skills of staff.
• Participate in weekly site meetings and provide progress reports and issues action plans to Program Coordinators.
• Conduct community asset mapping to ensure that Senior Program Leaders are aware of community resources in fun and creative ways.
• Monitor and support Senior Program Leader led program delivery, rather than acting as primary facilitator except in exceptional circumstances.
• Lead Senior Program Leaders to plan and implement community giveback events with approval of Program Coordinator.

Workplace and Program Space Safety

• Assist Program Coordinator in ensuring Senior Program Leaders are trained on established safety plans.
• Assist with conducting safety drills with Senior Program Leaders.
• Ensure safety of program/workspaces and locations.
• Report deficiencies for timely follow-up.
• Monitor youth staff compliance with related safety process and procedures.

Communication, Documentation and Customer Service

• Liaise with local teams to ensure that day-to-day plans and schedules occur as planned.
• Assist Program Coordinator to document and report incidents, respond to inquiries and make alternate plans as needed.
• Assist Program Coordinator to document customized goal setting, professional development and transition plans for Senior Program Leaders.
• Review and consolidate reports submitted by Senior Program Leaders for submission to Program Coordinators.
• Assist Program Coordinator to document program outcomes for the purpose of showcasing flagship activities to the organization and public.

• Provide feedback to Program Coordinator and Manager for program improvement.

Qualifications

• Must be minimum 18 years of age.
• Post-Secondary education (or pursuing) in Community Development, Social Work, Child and Youth work, Sports Management/Development or other relevant fields, considered an asset.
• Experience supervising and coaching staff.
• Experience working with TCHC tenants, community members and other stakeholders.
• Cleared Vulnerable Sector Check (VSC).
• First Aid qualifications, or must be willing to obtain certificate prior to commencement of work assignment.
• High 5 Training is an Asset.
• Demonstrated knowledge, experience and/or academic background in working with youth and children in a community-based setting.
• Experience overseeing the planning and implementation of community-based programs within TCHC communities; Experience working with BIPOC communities.
• Strong verbal and written communication skills: working knowledge of relevant software (i.e Microsoft Word, Excel, Google Suite etc.) and comfort learning new programs.
• Proficient in behavior management, crisis intervention and problem-solving.
• Ability to work in fast paced environment while prioritizing and managing multiple tasks.

PLEASE NOTE - In order to be eligible as a Site Lead, applicants need to be at least 18 years or above. Applicants 18 years of age and over, must present a valid and suitable Police Reference Check (Vulnerable Sector Check) prior to commencing employment.

What’s next

Once you apply, we’ll review your resume and contact you if your skills and experience match the qualifications for the role. Only qualified candidates will be contacted to move forward in the hiring process. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

All employees that meet the minimum qualifications outlined in the 'Qualifications' section are invited to apply for this posted position.

When submitting your application/resume, be sure to tell us about your skills and qualifications that are a match to those specified in the job posting. You can update your profile at anytime, but please note that only application information submitted prior to the deadline to apply will be accepted.

INDS