Sr. Relationship Manager, Premium Edge

Were building a relationship-oriented bank for the modern world. We need talented passionate professionals who are dedicated to doing whats right for our clients.

At CIBC we embrace your strengths and your ambitions so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC please visit

WhatYoullBe Doing

As a Premium Edge Sr. Relationship Manager you will provide best-in-class service and build long-lasting relationships with high-net-worth self-directed investing clients. The relationships you manage will represent strategic clients of CIBC who have highly sophisticated needs. You will educate clients in a professional manner explaining relevant trading policies and procedures as required leveraging your strong product and market knowledgewithout entering into discussions that could influence a clients decision. You may also handletrade execution requestsmaintaincriticalaccuracyand executeorders as per client instructionin accordance withCIROregulations and CIBC ISI policies and procedures.

At CIBC we enable the work environment most optimal for you to thrive in your role.Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

The expected annualized base salary range for this role is $93000 to $120000.

The base salary is determined by a variety of factors including the candidates skills experience and job-related knowledge as well as geographic location and specific business needs. Our compensation philosophy supports ongoing growth and development enabling progression within the salary range as team members advance in their roles.

In addition to base pay compensation for this roleincludes participation in an annual discretionary incentive orbonus program.

We are committed to providing fair equitable and competitive compensation opportunities for all employees and we encourage open conversations about compensation throughout the recruitment process.

HowYoullSucceed

• Relationship Management- You possess excellent relationship management skills enabling you to establish and nurture strong relationships with high-net-worth clients partners and leadership teams. You will build and maintain a book of more than 200 high-net-worth households consistently providing personalized service and attention. Your responsiveness ensures that client inquiries are addressed within established timelines reflecting your commitment to exceptional client service and long-term relationship building.

• Quality Assurance -Handle customer complaints and inquiries with the goal of achieving first-call resolution or escalate appropriately if required. Leverage team resources for client administration-related tasks. Consistently follow up on client requests to ensure a positive resolution and client experience. Ensure that transaction requests are handled accurately without errors or violations and that CRM tools are kept up to date.

• Risk Management -Protect client information by properly verifying clients. Communicate with clients only on CIBC-approved devices. Demonstrate strong attention to detail to prevent privacy breaches violations or errors. Properly confirm transactions to ensure compliance with CIRO and CIBC standards as well as our Code of Conduct.
  

Who You Are

• Yourea certified professional.You have current accreditation and good standing of the Canadian Securities Course (CSC)Conduct and PracticesHandbook(CPH)andDerivatives Fundamentals andOptionsLicensing (DFOL) (MBA CFA)consideredan asset.

• You candemonstrateexperienceinSales and Relationship Managementwith 3-4years of relevant have working knowledge of the markets including current conditions and trends in the Canadian and U.S. stock and bond markets.

• You act like an owner.You thrive whenyoureempowered to take the lead go above and beyond and deliver toidentifyandstrengthenkey internal partnerships.

• You embrace and champion change.Youwill continuously evolve your thinking and the way you workin order todeliver your best guidingjunior colleagues with your proven best practices.

• Youredigitally savvy.Youseek outinnovative solutions and embrace evolving technologies. You can easily adapt to new tools and trends.

• Values matter to you. You bring your real self toworkand you live our values - trust teamwork and accountability.

• Multi-lingualabilities are an asset.Fluent Englishrequired. French Mandarinand/orCantonese fluencyisdesirable.

#LI-TA

What CIBC Offers

At CIBC your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential.

• We work to recognize you in meaningful personalized ways including a competitive compensation a banking benefit* wellbeing support and additional offers such as employee and family assistance programs and MomentMakers our social points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

*Subject to program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation please contact

• CIBC is committed to clarity in our hiring process. All roles posted are opportunities were actively recruiting for unless stated otherwise.

• You need to be legally eligible to work at the location(s) specified above and where applicable must have a valid work or study permit

• We may ask you to complete an attribute-based assessment and other skills test (such as simulation coding French proficiency).

• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you all that you have to offer and give you the opportunity to learn more about us.

Expected End Date

Job Location

Toronto-595 Bay St. 6th

Employment Type

Regular

Weekly Hours

37.5

Skills

Coaching Communication Customer Acquisition Strategy Customer Experience (CX) Direct Investments Process Improvements Work Collaboratively

Required Experience:

Manager

Experience: years
Vacancy: 1
Monthly Salary Salary: 93000 - 120000