Senior Customer Insights Analyst

About Fullscript

Were an industry-leading health technology company on a mission to help people get better. We started in 2011 with one simple idea. Make it easier for practitioners to access the products they trust so they can deliver better care.

That simple idea grew into a platform that powers every part of care. Today more than 125000 practitioners use Fullscript for clinical insights lab interpretations patient analytics education and access to high-quality supplements. Over 10 million patients rely on Fullscript to stay connected to their care plans and follow through on treatment.

We build tools that make care smarter and more human. Tools that save time simplify decisions and help practitioners stay closely connected to the people they care for. When everything they need is in one place they can focus on what matters most: helping people get better.

This is your invitation.

Bring your ideas your grit and your care for people.
Join us and shape the future of care.The Opportunity

Customer Experience is one of the clearest signals we have into how practitioners and patients experience Fullscript.

Fullscript is looking for a Senior Customer Insights Analyst who can turn complex customer data into business insight that shapes CX strategy product decisions and operational this role youll work across support data product behavior customer feedback and voice-of-customer signals to identify what is working what is breaking and where Fullscript should focus next.

This is not a dashboard role. Youll define what needs to be understood translate ambiguous problems into structured analysis and deliver clear recommendations to senior leaders.

Reporting to the VP Customer Experience youll partner closely with Product Data Engineering Support and Operations to turn customer insight into action.

What youll do

• Synthesize complex data across support product usage customer behavior VOC and operational workflows.
• Identify systemic risks and opportunities across the practitioner and patient journey not just isolated issues.
• Translate ambiguous business questions into structured analysis clear findings and recommended actions.
• Work directly with modern data warehouses.
• Use AI-assisted tools to accelerate insight discovery anomaly detection and qualitative signal extraction.
• Evolve VOC from a reporting function into a strategic capability that informs Product CX and Operations.
• Build executive-ready narratives that connect customer impact root cause opportunity size and business trade-offs.

What you bring to the table

• 8 years of experience in analytics customer insights product analytics business intelligence or data strategy.
• Strong SQL skills and hands-on experience with modern cloud data warehouse tools such as Snowflake BigQuery Redshift or similar tools.
• Proven ability to use data to influence business decisions not just produce reports.
• Strong analytical judgment including the ability to interpret messy or incomplete data in context.
• Experience connecting qualitative and quantitative signals to uncover root causes and business impact.
• Excellent executive communication and stakeholder management skills.
• High autonomy strong ownership and the ability to define what should be analyzed not just how.

Bonus if you have

• Experience in healthcare technology digital health SaaS marketplaces e-commerce or regulated environments.
• Experience building or evolving a voice-of-customer program.
• Experience analyzing unstructured feedback support tickets call transcripts surveys or product comments.
• Experience using AI-assisted analysis for text synthesis clustering anomaly detection or workflow automation.
• Familiarity with experimentation causal inference cohort analysis segmentation or predictive modeling.
• Experience influencing product roadmaps CX strategy or operational planning through insights.

What we can offer you

• Salary range:$90000 to $115000 CAD
• Remote-first flexibility to work where you work best with Ottawa Toronto or Calgary preferred for this role.
• Flexible PTO and competitive pay because work-life balance matters
• RRSP/401k match and stock options to invest in your future
• Premium benefits package with customizable coverage paramedical services and an HSA.
• Fullscript discounts to save on high-quality wellness products
• Continuous learning opportunities to grow your skills and career

Fullscript shares salary ranges to support transparency and help candidates make informed decisions. The range shown reflects base salary only and does not include stock options wellness stipends or other benefits that are part of Fullscripts total rewardspackage.

Final compensation depends on experience skills and location. We review pay regularly to stay aligned with market data and internal equity. Benefits and total rewards may vary by region.

Why Fullscript

Great work happens when people feel supported trusted and inspired. At Fullscript we stay curious and keep finding smarter ways to make care better. We grow together take on new challenges and focus on impact. We put people first work as a team and leave egos at the door.

What to Know Before You Apply

Were grateful for the interest in joining Fullscript. To make sure your application reaches our hiring team please apply directly through our careers page.

A quick note: Due to the high volume of applications were not able to respond to phone or email inquiries about application status. If theres a match our team will reach out directly.

Fullscript is an equal opportunity employer committed to creating an inclusive workplace. Accommodations are available upon request at emailprotected.

All offers are contingent on successful background checks conducted in compliance with federal state and provincial laws.

We use AI tools to support parts of the hiring process including screening and reviewing responses. Final hiring decisions are always made by people and follow all applicable privacy and employment laws in Canada and the U.S.

Learn More@fullscriptHQ on instagram@fullscript on YouTubeFullScripton LinkedInWe may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Senior IC

Employment Type : Full-Time
Experience: years
Vacancy: 1
Monthly Salary Salary: 90000 - 115000