Client Advocacy Operations

The Client Advocacy Operations role supports the Client Advocacy team by executing high-volume, operational work across sales references that support accelerating sales cycles, AI-assisted advocacy processes, and light consulting support for Product Management teams as they organize and run Product Advisory Boards (PABs).
This role will directly report into Director, Client Advocacy.

Remote role


Advantages
• Earn a rate of $31.70 per hour
• Full time hours on a 12 month contract
• Remote position

Responsibilities
Key Responsibilities

1. Sales Reference Operations (Primary Responsibility)
•Manage incoming global sales reference requests across regions and business units
•Review requests for completeness, urgency, and alignment with reference criteria
•Match requests to approved client advocates based on industry, region, solution, and use case
•Coordinate and schedule reference calls or meetings between sales teams and client advocates
•Track advocate usage to avoid overuse and reference fatigue
•Log and maintain all activity in Salesforce or the designated advocacy platform

2. Applied AI in Advocacy Operations
•Use AI tools daily to:
oTriage and summarize reference requests
oSuggest advocate matches based on defined criteria
oDraft standardized communications, prep notes, and follow-ups
oTag and summarize advocacy assets and advocate profiles
•Identify repetitive or manual tasks where AI or automation can improve efficiency
•Follow established governance guidelines for client data and communications
•Escalate exceptions or judgment-based decisions to the advocacy lead

3. Product Advisory Board (PAB) Operational & Consulting Support
•Provide light consulting and operational support to Engineering and Product Management teams organizing Product Advisory Boards, including:
oSharing best practices, templates, and standard operating procedures

4. Process, Governance & Reporting
•Follow established approvals, usage rights, and governance processes
•Maintain accurate records of advocates, references, and PAB participants
•Support basic reporting on:
oReference volume and fulfillment time
oAdvocate engagement
oPAB participation and cadence
•Flag risks, bottlenecks, or gaps for review


Qualifications
Required Skills & Experience
•2–4 years of experience in an operational, coordination, or program support role
•Strong organizational skills and attention to detail
•Excellent written communication and professional email etiquette
•Comfort working across time zones and global teams
•Demonstrated experience using AI tools as part of daily work (research, summarization, drafting, tagging)
•Ability to follow defined processes and escalate when needed

Tools & Systems
•Salesforce or similar CRM (required)
•Client reference or advocacy platforms (nice to have)
•Microsoft Teams, SharePoint, or similar collaboration tools
•Basic reporting and spreadsheet skills


Summary
If you have experience in a professional corporative environment and you are interested in the Client Advocacy Operations role, please apply online today!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.