Director, Performance Enablement- National Practice

Position: Director, Performance Enablement, National Practice

Reports to: National Practice Leader

Salary: $110,000 - $130,000 + Bonus

Company Information

One of Canada’s longest‑standing and trusted, government‑regulated debt solution providers, Farber has been helping individuals regain control of their financial futures since 1979. As a federally regulated insolvency practice, we operate within a legislative framework designed to protect Canadians and ensure fair, transparent outcomes.

With a national team of more than 300 professionals and over 200,000 Canadians supported, Farber brings deep technical expertise together with genuine compassion. Our mission extends beyond resolving debt‑we are committed to restoring hope, rebuilding financial confidence, and empowering people to move forward with stability and dignity.

At our core, we believe that financial hardship should never define a person’s future, and that trusted guidance within a regulated system can create real, lasting change.

Position Summary

The Director, Performance Enablement, National Practice is a National Practice leadership role responsible for strengthening performance across Farber’s client intake and advisory functions. This role will play a key part in evolving how our organization measures and drives performance across our national practice.

Reporting to the National Practice Leader, this role focuses on improving conversion outcomes, pipeline effectiveness, and overall productivity by equipping leaders with the insights, tools, and frameworks required to drive consistent execution. Working closely with Regional Practice Leaders as well as multiple teams throughout the organization including those responsible for data, operations, and projects, the Director will help build a disciplined performance culture grounded in data‑driven decision making, clear accountability, and continuous improvement.

Key Responsibilities

Performance Leadership

• Lead the development and implementation of performance management frameworks in partnership with national and regional leaders, to strengthen how leaders measure, coach, and improve team performance.
• Establish frameworks that align operational performance with business objectives.
• Provide leadership with clear insights into performance trends and improvement opportunities.

Analytics & Insights

• Build and maintain dashboards that provide real‑time visibility into pipeline health, productivity, and performance trends
• Translate complex data into practical insights that support decision making and operational improvement.

Leader Enablement

• Equip regional leaders with tools and insights to support effective coaching and team development.
• Identify and share high‑performing practices across teams and regions.

Operational Improvement

• Identify opportunities to improve client intake and advisory processes.
• Collaborate with cross‑functional partners to enhance workflows, reporting, and the client experience.

Performance Culture

• Promote disciplined performance management and consistent reporting across the National Practice.
• Help embed a culture of accountability, transparency, and continuous improvement.

Qualifications

• 5+ years of experience in performance management, revenue operations, sales enablement, or operational leadership.
• Experience in professional services, financial services, or other knowledge‑based organizations.
• Demonstrated ability to use analytics and reporting to improve business performance.
• Familiarity with CRM systems and performance reporting tools e.g. Dynamics 365 and Power BI.
• Strong analytical thinking, communication, and stakeholder management skills.
• Experience within the Canadian insolvency or financial services sector is considered an asset.

What Success Looks Like

• Leaders have clear visibility into performance and pipeline health.
• Data‑driven insights support stronger coaching, decision making, and operational execution.
• Performance management practices are consistent and disciplined across regions.
• Client‑facing teams operate with improved productivity and accountability.

Benefits and Perks

• Flexible WFH model
• Vacation and wellness days
• Extended health and dental coverage, plus virtual doctor services
• Company‑matching retirement savings plan
• Annual company events
• Exclusive access to perks and discounts

At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees and partners. We are committed to delivering an inclusive, diverse, and equitable workplace that our staff experience every day.

Our culture is shaped by a strong sense of community and shared purpose. A dedicated culture committee—made up of staff volunteers—organizes events, recognizes achievements, and celebrates the diversity that makes our workplace unique.

Farber encourages applications from all qualified candidates who represent the diversity of Canada.

If you require any accommodations throughout the recruitment process—including alternate interview formats or accessible materials—we encourage you to contact us at careers@farbergroup.com.

We thank all candidates for submitting their resume; however, only those selected for an interview will be contacted.

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