What You’ll Do:
Drive Strategic Insights: Apply strategic, operational and analytics standard processes to secure agreement from multiple partners for long-term solutions, and influence leaders across the Trust organization; building culture, establishing standards, and achieving goals.
Analyze & Identify Opportunities: Drive analysis of key problems to identify the next big opportunity to improve customer experience and trust for buyers & sellers on the platform.
Define & Monitor Metrics: Build and develop KPIs to track the trust experience of users on the platform. You will be responsible for monitoring the metrics and understanding the root causes behind the metric’s movement.
Be Accountable: Define business objectives and measure progress in achieving results; demonstrate strong commitment towards goals and driving complex projects focused on reducing customer contacts, improving cost, quality, customer experience, and delivering bottom line savings.
Who You Are - A Proven Leader Who:
Minimum Qualifications:
Please see the Talent Privacy Notice for information regarding how eBay handles your personal data collected when you use the eBay Careers website or apply for a job with eBay.
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
#J-18808-LjbffrSenior/Staff Data Scientist • Toronto, ON, Canada
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