Specialized IT Consultant - Intermediate

Job Title: Specialized IT Consultant - Intermediate

Location: Toronto, Ontario

Work Model: Hybrid

Duration: 12 months

Must Haves

• Mandatory Certifications(both): a) ServiceNow Certified System Administrator (CSA) b) ServiceNow Certified Application Developer (CAD) Candidates must provide the email address associated with the certification for verification.
• Skilled in designing and developing ServiceNow workflows and forms of varying complexity to support project management.
• Experience with ServiceNow Flow Designer, Scheduled Jobs, and Notifications for automation and integration.
• Ability to manage certificate inventory, and related ServiceNow flows
• Strong understanding of Project Management lifecycle and integration with SPM modules.
• Location: Hybrid (3 days onsite)

Description / Responsibilities / Skills

Assignment of Duties

• Work with the PGA team to analyze existing business case intake and project gating governance process.
• Configure and develop POC to utilize SPM related modules, includes but not limited to: Collaborative Work Management, Cost Management, Test Management, Strategic Planning, Investment Funding, Predictive Intelligence, Innovation Management, Resource Management, Digital Portfolio Management, Portfolio Planning, Financial Planning, Performance Analytics Advanced.
• Configure and develop project finance management, resource management, and procurement management, benefit realization tracking.

Deliverables

• Compliance & Audit Trail Implementation - embedded compliance controls within workflows; automated logging and tracking for audit readiness.
• Dashboards & Reporting Suite - create project dataset for Dashboard & reporting.
• Technical Documentation - developer-level documentation of configurations, scripts, and workflows; user guides for procurement team and requesters.
• Code Artifacts - JavaScript scripts, Business Rules, Client Scripts, GlideRecord queries, Script Includes, Flow Designer configurations and Scheduled Jobs.
• Testing & Validation Logs - unit and integration test results; UAT feedback and resolution tracking.
• Deployment Plan - step-by-step deployment checklist; rollback strategy and post-deployment support plan.

Experience & Skill Set Requirements

Qualifications

• Bachelor's degree in computer science, IT, Data Science, or related field
• Preferred optional Certification: ServiceNow Certified Implementation Specialist Strategic Portfolio Management.
• 5+ years experience with ServiceNow SPM management.
• Proficient in JavaScript, Business Rules, Client Scripts, Glide Record, and Script Includes.
• Proficient in creating dashboards, reports to support operational and strategic decision-making.
• Adherence to ServiceNow development best practices for scalable and maintainable solutions. Strong in ServiceNow workflows, reporting, dashboards, analytics
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across cross-functional teams and stakeholders.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Capable of working independently and managing multiple priorities in a fast-paced environment.

Assignment of Duties

• Work with the PGA team to analyze existing business case intake and project gating governance process to improve and optimize current process.
• Create dashboards and reports to improve visibility and support data-driven decisions.
• Collaborate with stakeholders to ensure alignment with business requirements and governance policies.
• Participating in planning and estimating the activities required to test the new solutions, enhanced applications and migrated tools.
• Configure and develop POC to utilize SPM related modules, includes but not limited to: Collaborative Work Management
• Cost Management
• Test Management
• Strategic Planning
• Investment Funding
• Predictive Intelligence
• Innovation Management
• Resource Management
• Digital Portfolio Management
• Portfolio Planning
• Financial Planning
• Performance Analytics Advanced
• In particular, configure and develop project finance management, resource management, and procurement management, benefit realization tracking.

Deliverables

• New Gating governance, auto status signaling, financial management, resource management, procurement and benefit realization, etc.
• Project compliance checks.
• Current process review and gap analysis
• Review current implementation and conduct gap analysis.
• Suggest opportunity to improve or enhance SPM.
• Compliance & Audit Trail Implementation
• Embedded compliance controls within workflows.
• Automated logging and tracking for audit readiness.
• Create project dataset for Dashboard & reporting.
• Developer-level documentation of configurations, scripts, and workflows.
• User guides for procurement team and requesters.
• JavaScript scripts, Business Rules, Client Scripts, GlideRecord queries, and Script Includes used in the solution.
• Flow Designer configurations and Scheduled Jobs.
• Unit and integration test results.
• UAT feedback and resolution tracking.
• Step-by-step deployment checklist.
• Rollback strategy and post-deployment support plan

Additional Preferences

• Public Sector Experience: Preferred