Customer Service Representative

Russell Tobin & Associates is currently seeking a Front Desk Associate, 6+ Months Contract role for one of our Fortune 500 clients, for Toronto, ON M5H 4A6. Apply today for immediate consideration.

Position: Front Desk Associate

Location: Toronto, ON M5H 4A6

Duration: 6+ months with possible extensions

Pay rate: C$25.00-27.00/hr on w2

Job Summary:

• Represent culture in the reception area by stocking candy stations daily, maintain the appearance of the front desk and lobby area and manage music if applicable.
• Keep an upbeat demeanor and greet every employee and guest as they arrive you are the first and last point of contact
• Ensures music content adheres to Core Values and volume level is appropriate for a workplace environment
• Keep weekly inventory of Workplace items that need to be purchased. Restock supply closet on a regular basis. Support local teams with inventory management
• Manage incoming and outgoing mail/shipment process within the all workplaces
• Unpack and stock Workplace deliveries in designated closets or support shipments to desired locations
• Assist with general conference room bookings
• Work through and respond to Zendesk tickets throughout the fi eld and office locations and perform the necessary task to satisfy general Workplace inquiries; escalate
• Workplace incidents and maintenance requests to Workplace Operations Specialist and Workplace Operations Lead when necessary.
• Coordinate with security on incoming visitors.
• Ensure name tags are printed and given to all visitors at the reception desk.
• Maintain clear and consistent communication while providing cross functional support to HR, Recruiting, Development, Real Estate, Construction and Physical Security.
• Receive, troubleshoot, resource and resolve all incoming employee/guests questions or concerns.
• Support all Workplace leadership with all duties as necessary

Experience & Skills

• Be aligned with Core values: Make it Happen, Uplift Others and Be Yourself.
• A passion for facilitating an overall positive employee experience through ongoing operational support
• 2+ years of customer service experience
• 1+ years in Workplace related experience
• Possess the ability to remain agile and multi-task effectively in a fast paced environment

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies. We are the staffing arm of the Pride Global network, a minority-owned integrated human capital solutions firm, with additional offerings in vendor management, payroll programs, and business process optimization.

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

Equal Employment Opportunity

Russell Tobin is an equal opportunity employer. We do not discriminate on the basis of the race, religious creed, color, national origin, ancestry, physical disability, mental disability, reproductive health decision making, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other characteristic protected by applicable federal, state, or local law.

Fair Chance Employment

Russell Tobin is a Fair Chance employer. We consider all qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local Fair Chance laws and ordinances, including, the California Fair Chance Act and all applicable local Fair Chance ordinances.

Only applicable for San Francisco Candidates:

Under the San Francisco Lactation in the Workplace Ordinance, we will provide written notice of lactation accommodation rights, and this notice will automatically be given upon hiring, any inquiry of parental leave or lactation accommodation.