Customer Success Sales Manager

Elevate Your Career: Lead the Future of Customer Success and ARR Growth!

Ready to make a tangible impact on global industries using cutting-edge solutions? Trimble is looking for a passionate problem-solver like you to act as the strategic bridge between our technical capabilities and our customers' business outcomes, ensuring they achieve maximum ROI and driving our evolution toward a recurring revenue model.

About Us:

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.

Trimble Applanix:The Trimble Applanix Team specializes in building industry-leading GNSS-aided inertial technology and mobile positioning solutions for sensors and vehicles. By leveraging a deep expertise in inertial manufacturing and sensor fusion, we deliver high-precision direct georeferencing for imaging devices and handle complex systems integrations. Our capabilities extend from real-time processing to post-mission mobile mapping, providing a comprehensive ecosystem of software and hardware designed for elite geospatial performance. If it drives, flies, or floats, our tailored positioning solutions get people moving in the right direction!

Field Systems:The Trimble Field Systems segment provides solutions to increase precision and productivity in construction tasks by empowering stakeholders to collect accurate information and manage conditions with cutting-edge technology.

What Makes This Role Great:

In this role, you'll be at the forefront of driving our company's strategic evolution toward a recurring revenue model, directly influencing long-term customer value and shaping the future of how global clients maximize ROI from our complex technology ecosystem.

Key Exciting Responsibilities

• Execute core sales activities, including selling software renewals and warranties, to maintain and grow recurring revenue streams.
• Proactively identify and leverage strategic opportunities to upsell customers on additional products and services that align with their business goals.
• Serve as the primary global customer advocate, building high-level relationships with stakeholders to drive satisfaction, adoption, and life-long loyalty.
• Educate and support a global network of OEMs and Resellers on new subscription programs and service offerings.
• Analyze account-specific statistics, usage metrics, and industry best practices to maximize potential ARR and mitigate churn risks.

Essential Skills & Experience

• 3-5 years of experience in Customer Success, Account Management, or Inside Sales within a technical or SaaS environment.
• Bachelor’s degree in Engineering, Business, Finance, Data Sciences, or a related field.
• Strong analytical mindset with the ability to interpret data and metrics to drive sales strategy and retention efforts.
• Exceptional interpersonal and business communication skills with a proven ability to manage complex professional relationships.
• A self-starter attitude with the ability to thrive in a fast-paced, growing global team environment.

Bonus Points For:

• Experience or familiarity with Salesforce, Navision, or dedicated Customer Success Platforms.
• Deep familiarity with subscription-based or recurring revenue models in a technical industry.

Logistics:

Location: Richmond Hill, Ontario (in-office)

Travel Requirement: Minimal occasional travel (5-10%)

Why You'll Love Working With Us

At Trimble, we're not just a company that "does good"—we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow.

You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste.

Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work.

Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers."

Customer Success, Account Manager, Inside Sales, ARR, SaaS, Customer Retention, Upselling, Software Renewals, Salesforce, Customer Advocate, Customer Success Sales Manager

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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